Cable Dahmer Chrysler Dodge Jeep Ram of Kansas City

Intimidating, lies, and zero concern for family safety We were interested in a specific used car this dealership had so my wife, daughter, and I went to look at it. When we got there the "just cleaned, ins We were interested in a specific used car this dealership had so my wife, daughter, and I went to look at it. When we got there the "just cleaned, inspected, and put up for sale" car was absolutely filthy inside and out. I'm a car detailer on the side so this isn't the end of the world, but not the best way to represent a car. We test drove it, liked it, and walked inside. I was immediately asked for my social security number. I hadn't even agreed to buy the car and they wanted my social!? "We do this to get the best rate." Rates don't matter if we don't even have a sale price. They agree to pass on taking credit information down and we haggle on price. A short time later we have a deal in place so we apply for credit. An hour passes and they say "We are close. Just ironing out some details." Another hour passes and they say "Just a few more minutes." ANOTHER hour passes and the dealership is closed, "Just a few more minutes!" I threaten to leave and I'm told at that point that their system is down and they cannot process the information tonight. They've known the entire time and didn't tell us. My child is starving, tired, and they are holding us there without telling us anything. They state that we are approved so they let us take the car, give us a full tank of gas, and say they will come to our house to get the rest of the paperwork done. VERY COOL on their part! Two days later all paperwork is signed and we own the car. A very annoying moment is when the finance guy (David Cooperstein) pushes a warranty so hard he resorts to saying I'm "risking everything" by not taking out their insanely overpriced warranty. The car we bought still has years of factory warranty left! **This is where things take a crazy turn.** I am vacuuming out the car and discover a weird safe wrapped, via security cable, underneath the passenger seat. Upon further inspection it is determined to be a gun safe. It is locked so I cannot open it, but it was heavy enough that I was concerned something may be inside. This gun safe is 12 inches away from where our 18 month old sits in her car seat and we've just been driving it around with no idea. I have no problem with guns and have owned some myself, but I know nothing about this setup and given how close it is to my child I want it out NOW. I set up a meeting with the manager of the dealership. The manager, Dennis Hall, comes and speaks with me personally. I explain that there's a gun safe under the seat and his response is "Okay." I explain my concerns about it, that it's locked, and he asks "Is there a gun inside?" I explain I cannot tell as it's locked and I want it gone no matter what. He takes the car and has it removed. He comes back and says "This isn't a gun safe per my guys. It's just something you can put items inside to keep them safe." As he's flailing it around in the air and looking at it, he completely ignores the fact that it says GUNVAULT all over the back of it. He keeps talking and says "Honestly, when we see stuff like this in a vehicle I would get mad at my guys if they removed it or damaged it, especially if it's locked." I am speechless. At that time I point out that it's absolutely a gun safe and says GunVault on the back and his response is "Well, would you like it or should I throw it away?" Zero concern, zero care, zero anything. Not only does he not care, but he flat out admits if they see something like this in a vehicle that they are trying to sell to you that they won't remove it. Unbelievable. Given his complete lack of any sort of care about this situation, I thank him for removing it and leave. I'm glad nothing was in it, but am greatly concerned that this might happen again at this dealership to someone else. They pride themselves in looking vehicles over, cleaning them, making sure they are ready for you, giving them an extra warranty, but miss something as serious as a gun safe? Not good. I will say a thank you to Levonshe (the salesman) for all of the help he provided. He was great. David Caldwell was great as well, but I will never buy from this dealership again. I will never recommend them either. More

Fantastic Service and Great People I am a first time car buyer so I was naturally intimidated about the whole process. Thankfully all the staff were very approachable and incredibly fri I am a first time car buyer so I was naturally intimidated about the whole process. Thankfully all the staff were very approachable and incredibly friendly. More

Purchased New car The reason for the four star rating, nothing is perfect. We were met at the door with greetings and our salesman was very courteous, we would defiantl The reason for the four star rating, nothing is perfect. We were met at the door with greetings and our salesman was very courteous, we would defiantly recommend State Line Dealership. More

Great service! Just went through legal separation and bankruptcy and they worked hard to get me in the vehicle I wanted. I had a great experience thanks Just went through legal separation and bankruptcy and they worked hard to get me in the vehicle I wanted. I had a great experience thanks More

Friendly Staff, Flexible Financing. The staff was very approaching and personable. They were not smothering or pushy. I worked with Stephanie, and Tyler and I would recommend both of the The staff was very approaching and personable. They were not smothering or pushy. I worked with Stephanie, and Tyler and I would recommend both of them. They got me into a fully-loaded ram for the price of a standard truck. Very impressed with the overall process. More

My experience Stephanie, David, and Jack made the stressful act of purchasing a vehicle utterly enjoyable! They a knowledgable, and went out of their way to put me Stephanie, David, and Jack made the stressful act of purchasing a vehicle utterly enjoyable! They a knowledgable, and went out of their way to put me in the perfect vehicle for me. More

2016 Ram Truck Buying Experience @ STATE LINE Ms. Silvey conducted herself well as a Sales professional and did find the exact vehicle that I wanted and I am pleased with her follow-thru after the Ms. Silvey conducted herself well as a Sales professional and did find the exact vehicle that I wanted and I am pleased with her follow-thru after the sale. She has exceeded my expectations for this or any dealership, since your competitor (OLATHE DODGE) only wanted to "push" the vehicle they had on their lot. I look forward to having a good service-after-the sale experience, and will give a favorable personal reference to my fellow employee owners here @ Burns & McDonnell. R. Washburn More

Wonderful set of people Very helpful and excellent service. I'm a Satisfied buyer because they found me the car the fits my daily needs and gave me a great deal as well. Ever Very helpful and excellent service. I'm a Satisfied buyer because they found me the car the fits my daily needs and gave me a great deal as well. Everyone was great More

Friendly and Knowledgable Stephanie answered all questions without any pressure. We were impressed by the whole staff and the experience was about as good as it gets for buyi Stephanie answered all questions without any pressure. We were impressed by the whole staff and the experience was about as good as it gets for buying a new truck. More

They made it easy to purchase from them Stephanie was my sales associate, she was very knowledgable and explained everything perfectly. She made me feel comfortable throughout the whole proc Stephanie was my sales associate, she was very knowledgable and explained everything perfectly. She made me feel comfortable throughout the whole process. She is probably the main reason I purchase my new jeep. If your looking to buy a new car, ask for Stephanie. More