Cadillac Lakeland

Professional, but always personable and friendly. This is my second car from Lakeland Cadillac, and from service to sales to finance I have NEVER had a bad experience. I will be using them for my nex This is my second car from Lakeland Cadillac, and from service to sales to finance I have NEVER had a bad experience. I will be using them for my next car as well. Close, conveineint and willing to help you get the car you deserve. More

Salesman was very courteous, friendly and knowledgeable. He went the extra mile to make sure I was comfortable through my experience. He went the extra mile to make sure I was comfortable through my experience. More

The service was courteous, friendly, expedient and my service agent, Mike was quite helpful as always, Altogether a positive experience. service agent, Mike was quite helpful as always, Altogether a positive experience. More

Great experience. Howard was very knowledgeable , friendly and even though it was really late, he took his time explaining the new features to me Howard was very knowledgeable , friendly and even though it was really late, he took his time explaining the new features to me More

Best dealership we have ever bought cars from. On time with appointments. Courteous. Clean and well stocked waiting room. On time with appointments. Courteous. Clean and well stocked waiting room. More

Great service writer who listened to my issues. This is a great dealership. We will be back. This is a great dealership. We will be back. More

Jacob was very helpful and knowledgeable. Very welcoming and excited to get me into my new Optiq. Everyone there was great to work with. Such a different experience than just any other dealer Very welcoming and excited to get me into my new Optiq. Everyone there was great to work with. Such a different experience than just any other dealership. More

Very friendly and prompt service. I had an emergency situation and told me to come on in without delay. I had an emergency situation and told me to come on in without delay. More

The experience wasn’t terrible and no one was extremely rude or uncourteous. However, our first time experience did not seem to be on par with a luxury brand standard. The service advisor was smoking out rude or uncourteous. However, our first time experience did not seem to be on par with a luxury brand standard. The service advisor was smoking outside as we pulled into the lane. Then we waited, while the same person went inside to make customer phone calls. Another advisor did greet us and advised us to hold for our advisor. Once our advisor was off the call, the service advisor began explaining the issue, until someone walked up and without saying “excuse me”, they stopped our conversation and began a conversation with another employee. Not very professional and borderline rude. While our vehicle was being checked out, the advisor told us to wait in the lounge. We had to ask where the lounge was and what would happen next. The customer lounge was is disrepair, with cracking leatherette chairs, dirty flooring, unkept restroom and just generally tired feeling areas. Again, not what we are use to from other luxury brands and other Cadillac dealerships. I think the dealership could do much better, to represent the brand and elevate the customer experience. More

Subaru Lakeland was a great experience as always this is our third transaction with him. Everything went great and we’re happy. Jessica is fantastic and Louis also they did a great job. Thanks a lot you guy our third transaction with him. Everything went great and we’re happy. Jessica is fantastic and Louis also they did a great job. Thanks a lot you guys. More