Cadillac Lakeland

I purchased a 2020 Cadillac XT5 from Lakeland Cadillac. The vehicle was represented and sold to me as a Cadillac Certified Pre-Owned (CPO) vehicle. I received a signed CPO certification card and a 172-poin The vehicle was represented and sold to me as a Cadillac Certified Pre-Owned (CPO) vehicle. I received a signed CPO certification card and a 172-point inspection document. I relied on what the dealership told me. when they handed me all the certification paperwork. There was just one rather significant problem: The vehicle was NEVER ELIGIBLE for Cadillac's CPO program in the first place. And the CPO certification paperwork bore the signatures of the dealership's General Manager, Finance Manager, and Service Manager. YOU READ THAT RIGHT! THREE MANAGERS SIGNED OFF THAT IT WAS CERTIFIED PRE-OWNED. Luckily, I still have that paperwork. in my bank security deposit box. Think about that. Three senior dealership managers signed off on certification paperwork for a vehicle that didn't even qualify for the program. When I discovered the problem, I pursued the dealership for a resolution, ultimately filing a small-claims lawsuit. The dealership's general manager subsequently agreed to purchase a third-party extended service contract through Protective, which was presented to me as a "bumper-to-bumper" replacement for the CPO protection I was supposed to receive. I accepted that arrangement in good faith. Fast-forward to October 2026. The integrated LED left rear taillight/turn signal assembly developed an intermittent fault. The dealership quoted approximately $1,800 to replace it. So let's recap. * Lakeland Cadillac sold me a vehicle represented as Certified Pre-Owned when it wasn't eligible. * After I challenged that, the dealership arranged a supposedly bumper-to-bumper replacement warranty. * Then, when an expensive repair arose, I discovered that the replacement "warranty" wasn't what I had been led to expect either. Apparently, at Lakeland Cadillac, "Certified Pre-Owned" and "bumper-to-bumper" can mean something very different from what a customer reasonably expects. More

My experience was great,customer service was amazing. They made everything so very easy and I appreciate them They made everything so very easy and I appreciate them More

This is not the first time my wife and I have had issues with this particular location . Our problems started last summer . We took the car in to get the AC checked out . We were told nothing was wrong with with this particular location . Our problems started last summer . We took the car in to get the AC checked out . We were told nothing was wrong with , and if it was it would be pretty pricey to get it repaired . My wife and I never uttered anything about a price , we just wanted our car fixed . This year we returned with the same car and less than 100 miles on since it had been there . We were told this year that the AC compressor was coming apart and had metal shavings in the line . Had it all fixed . Picked up the car , there was a 3 inch scratch across the screen . We had to leave it and they took care of the screen !! Also we paid 300$ for the full detail of the vehicle . HORRIBLE job . I love Cadillacs and have been driving them since I was a kid . This place has done a crappy job for us .Lots of time back and forth for the end result to be still very unsatisfied !!!! More

I was a little disappointed that they were not able to fix a few issues, the seat back on the driver side, and a couple of issues related to interior lighting. I know the car is 15 years old, but I was ho fix a few issues, the seat back on the driver side, and a couple of issues related to interior lighting. I know the car is 15 years old, but I was hoping they could provide solutions. More

I was given an appointment time to come see a CT5-V. The next day I drove almost 2 hours one way just to be told that the battery died on the car and that I could not even sit in it because the doors wo The next day I drove almost 2 hours one way just to be told that the battery died on the car and that I could not even sit in it because the doors would not open. I come back the next day to potentially purchase the car and they did some shady business and they only gave me $1,000 in discounts when the original agreement was $1,500 in discounts. However, I ended up buying the car because I liked the car. When I spoke to the finance manager when finalizing the deal he didn’t care too much when I said the original discounts are different than what’s on the page I got from Jacob the sales rep. His response was oh maybe GMC will give you a rebate. This place doesn’t treat you with respect especially seeing how I purchased a $70,000 car. They just want your money and kick you to the curb. Overall there was no real concern that I wasted 4 hours of driving to be told the battery was dead on the car. And they just seem to run an unethical operation. This place definitely earns the reputation that most car dealerships are crooked and scammers. The owner of this dealership needs to reevaluate who he has running the place and who they employ. I have had better customer service buying a pack of gum at the gas station. Too bad I can’t rate it 0 stars. More

This service center always provide an exceptional service. I am very pleased with Billie and the staff. They are all very gentle and caring. Thank you! service. I am very pleased with Billie and the staff. They are all very gentle and caring. Thank you! More

Had a concern, they were able to get right on it. Very professional, and pleasant to work with. Thank you. Very professional, and pleasant to work with. Thank you. More

Great place to buy a car, honest knowledgeable And helpful Matthew was a great sales person with no pressure. helpful Matthew was a great sales person with no pressure. More

No idea how to rate nonexistent service. I never took a car there for service I never took a car there for service More

Took care for service. Terrible experience. Long wait plus technician failed to properly tighten oil nut. Terrible experience. Long wait plus technician failed to properly tighten oil nut. More