Cadillac of Knoxville

Took my 2013 srx in due to a abs light on with also a power steering warning light on. The stabilitrac warning light was also on. Robert from the service department called the next day and told me the co power steering warning light on. The stabilitrac warning light was also on. Robert from the service department called the next day and told me the codes had been analyzed and the car needed EBCM GMPART 20842710. Robert also went on to tell me that the part was obsolete and could not be located at any dealer anywhere. He said the only option he could offer is for me to find the part in the aftermarket and bring it in and they would program and install it for $949.95+ tax.when I asked why the part was obsolete he said they started doing that with parts for cars 10 yrs or older. When I started looking for the part I found it was used on model years 2011-2016. 2016 is not 10 years old. After looking over the weekend I only found the part at junk yards and the pricing was excessive. I decided to pick the vehicle up and keep searching for the part so I could take it in to be programmed and installed. I was surprised to find that they were charging me $174 for diagnostics to tell me they could not fix it due the fact that GM discontinued carrying the part. Robert said it was because the tech had to spend the time on it trying to program it. How is it my fault that GM does not sell the part any longer needed to fix the problem. I had to pay the fee in order to get the keys to my car. I hope the $174 helps CADILLAC OF KNOXVILLE more than it would have helped me. I would never charge anyone for trying to repair their vehicle and not being successful when the reason was because the part was discontinued by the company that produced that vehicle. More

Steve Patterson treated us very well and was honest with us so he must be rated excellent. Our 2021 XT4 is an excellent low mileage certified SUV and we are very pleased with it. I took it over to the servi us so he must be rated excellent. Our 2021 XT4 is an excellent low mileage certified SUV and we are very pleased with it. I took it over to the service for a little maintenance and everyone there are excellent also. I left knowing our SUV was maintained properly. Cadillac of Knoxville a a class A dealership and I thank everyone there for being a pleasure to work with. More

Best service in town. Freddy and James are the best tandem in the business. Whoever owns this dealership should be proud of this team! Freddy and James are the best tandem in the business. Whoever owns this dealership should be proud of this team! More

Good service, accommodating. Car was very well priced and clean. Showroom inviting and helped with financing greatly. Car was very well priced and clean. Showroom inviting and helped with financing greatly. More

Danny Spradlin is the best salesman is East Tennessee and Cadillac of Knoxville takes great care of their customers. 5 Stars all the way around. Cadillac of Knoxville takes great care of their customers. 5 Stars all the way around. More

My wife and I had the pleasure of working with Brian Petsuck. My wife is usually very stressed when buying a car, but Brian made the whole experience very good. He was very nice and knowledgeable. He po Petsuck. My wife is usually very stressed when buying a car, but Brian made the whole experience very good. He was very nice and knowledgeable. He pointed us in the direction of a car we fell in love with. We are so glad we got him as our salesman. We look forward to working him again in the future. Jon and Nedea Lee More

Michael, the Ref, treated us with respect and listened to our needs. He provided an opportunity for us to drive several different vehicles. No pressure, yet informative and knowledgeable. our needs. He provided an opportunity for us to drive several different vehicles. No pressure, yet informative and knowledgeable. More

I have been working with Danny Spradlin for years. No matter what I ask for he always finds a way to get me exactly what I want. Highly recommend him and the dealership and will keep coming back! No matter what I ask for he always finds a way to get me exactly what I want. Highly recommend him and the dealership and will keep coming back! More

Great experience working with Danny Spradlin, no problems no pressure, a real pleasure buying a car from dealership. no pressure, a real pleasure buying a car from dealership. More

Just wanted to say that Steve Patterson and Cadillac of Knoxville treated us great when we were looking for our next vehicle. Steve showed us a 2019 Escalade that was absolutely like a new one. We loved Knoxville treated us great when we were looking for our next vehicle. Steve showed us a 2019 Escalade that was absolutely like a new one. We loved it and he gave us a great price right up front. We did not have to spend hours haggling and staring at " funny" numbers. The people at Cadillac of Knoxville truly want their customers to be happy with their purchase. We were treated with kindness and professionalism throughout the entire process. I would definitely recommend Cadillac of Knoxville for your next vehicle. Stop by and ask for Steve Patterson. I think you will be impressed with his knowledge of the vehicles he shows you and he is very interested in you being happy with your purchase. Words cannot convey how happy I am with my purchasing experience with Cadillac of Knoxville and Mr. Steve Patterson!!!! I'll say it again, I would highly recommend them and their team. Friendly, Professional, Knowledgeable and Courteous!!!!!! More