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Cadillac of Knoxville
Knoxville, TN
92 Reviews
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At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our website for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 92 reviews
April 22, 2022
I have been working with Danny Spradlin for years. No matter what I ask for he always finds a way to get me exactly what I want. Highly recommend him and the dealership and will keep coming back! No matter what I ask for he always finds a way to get me exactly what I want. Highly recommend him and the dealership and will keep coming back! More
by tr6666
Employees Worked With
Danny Spradlin
April 05, 2022
Just wanted to say that Steve Patterson and Cadillac of Knoxville treated us great when we were looking for our next vehicle. Steve showed us a 2019 Escalade that was absolutely like a new one. We loved Knoxville treated us great when we were looking for our next vehicle. Steve showed us a 2019 Escalade that was absolutely like a new one. We loved it and he gave us a great price right up front. We did not have to spend hours haggling and staring at " funny" numbers. The people at Cadillac of Knoxville truly want their customers to be happy with their purchase. We were treated with kindness and professionalism throughout the entire process. I would definitely recommend Cadillac of Knoxville for your next vehicle. Stop by and ask for Steve Patterson. I think you will be impressed with his knowledge of the vehicles he shows you and he is very interested in you being happy with your purchase. Words cannot convey how happy I am with my purchasing experience with Cadillac of Knoxville and Mr. Steve Patterson!!!! I'll say it again, I would highly recommend them and their team. Friendly, Professional, Knowledgeable and Courteous!!!!!! More
by Donsdiesel59
Employees Worked With
Steve Patterson
February 26, 2022
Paul and Scottie were amazing! They helped us get the Escalade I really wanted. I will definitely come back to them when I am ready to upgrade again. They helped us get the Escalade I really wanted. I will definitely come back to them when I am ready to upgrade again. More
by agaudet1975
Employees Worked With
Paul and Scottie
January 08, 2022
Many thanks to both Paul Trujillo and Scottie McCormick for all of the help given me while purchasing my XT5. I brought my SRX in for service and ended up buying an XT5. I would highly recommend them to for all of the help given me while purchasing my XT5. I brought my SRX in for service and ended up buying an XT5. I would highly recommend them to anyone looking for a vehicle from Cadillac of Knoxville More
by ouiskibayou
Employees Worked With
Paul Trujillo and Scottie McCormick
December 11, 2021
The Cadillac family at Cadillac of Knoxville is an amazing group of people. And I call them family because they make you feel like you are apart of the family. We started buying cars from them back in amazing group of people. And I call them family because they make you feel like you are apart of the family. We started buying cars from them back in 2009 and we wouldn’t consider going anywhere else. Mike “the ref” is outstanding and deserves to be the salesman of the year. We tell him what we are looking for and he delivers. And everyone in the dealership has that same “service mindedness” that makes us feel like our business is greatly appreciated. I have had occasion to visit other dealerships and I say this one is the best hands down. I would highly recommend this dealership for anyone who wants a true quality car buying experience. More
by jnartis
Employees Worked With
Mike “The Ref” Petsuck, RUSS CLARK
August 02, 2021
I want to thank Scottie McCormick from cadillac of Knoxville for helping me get my new Escalade thank you so much ya'll go see Scottie his the best. Knoxville for helping me get my new Escalade thank you so much ya'll go see Scottie his the best. More
by Janiceroop
Employees Worked With
Scottie McCormick
July 12, 2021
We bought a new 2020 Cadillac in May of 2020. I will never purchase another Cadillac, I have been so dissatisfied. We have taken it back in the shop 4-5 times I'm pretty sure this is the 5th time but I never purchase another Cadillac, I have been so dissatisfied. We have taken it back in the shop 4-5 times I'm pretty sure this is the 5th time but I have lost count. The customer service has been horrible. The staff wasn't friendly when I picked up or returned my loaner the multiple times. We have been promised for the car to be detailed for our inconvenience twice when it was in and all that we could tell was it may have got washed. The last problem has been with the camera which wasn't fixed. We was told to bring it back in. My husband told the service manager that we had to take off work early each time we was bringing it in. He instructed my husband that he would have a car brought to my work and mine picked up. The car that was brought was totally disgusting! I found a dirty band-aid in the glove box!! I didn't look at the car before he left or I would not have accepted it. The rental agreement from the previous driver was laying in the back seat, so it is very obvious that it wasn't cleaned in between customers. I understand they can't help the issues the car is having but the least they could do is take care of their customers and make them feel like they are being taken care of and care about the problem they are having. I am totally disgusted with my purchase and customer service!! More
by Sonya Lawless
Employees Worked With
Leah Moir
September 11, 2019
Car listed one price on website and 1,000 more on the lot. The salesman was courteous but I was told I was getting a discount of $2500.00 off a car when it was actually $1500.00. The salesman let us believe he The salesman was courteous but I was told I was getting a discount of $2500.00 off a car when it was actually $1500.00. The salesman let us believe he was giving us more of a discount than he was. He only admitted it when confronted with what the car was listed for on the website. Ironically the same salesman said he was somewhat offended that I said something he felt indicated maybe I didn’t trust him and we ended up having a serious discussion about that. Once we had decided we wanted the car we purchased it anyway the next day. I like honesty when dealing with a salesman. It is what it is and the TRUTH MATTERS! The website listing and the lot price should match. That way when the salesman is telling you he is giving you a certain discount, there is no confusion with the two listing prices. That way you don’t have to question why your discount was taken from the price on the actual car on the lot as opposed to the lower listing on the website. On the positive side Kenny R. was very courteous and excellent to work with and Brian was excellent with demonstrating the operation of the car and was very courteous to us. More
by Weezy
Employees Worked With
Chuck Fleener, Kenny Rodriguez and Brian
