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Cadillac of Knoxville
Knoxville, TN
90 Reviews
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 90 reviews
August 30, 2017
Cadillac Of Knoxville- Upscale and Professional Dealership I purchased an Escalade from Cadillac of Knoxville and I could not be more pleased with the overall experience. Courtney was my salesperson and she wa I purchased an Escalade from Cadillac of Knoxville and I could not be more pleased with the overall experience. Courtney was my salesperson and she was very professional and made sure I asked all the questions I needed to before purchasing. The finance manager Chris made sure to work with my husband and I to get the best rate. The whole service department team makes sure that you have everything completed when you need servicing and will have a loaner vehicle if you need one. I had a dent in my hood after a cement truck had a piece of debris come off the back of the truck, and Charlie took care of it immediately and no charge. He was very professional and polite. I would highly recommend this dealership to anyone. My husband and I are "car people" and have traded a lot of vehicles in the past, after our experience with Cadillac, we will only by from Cadillac from this point on. The level of professionalism I have received was above and beyond what I expected. The vehicle was exactly what I wanted and the performance and features are well worth the trade that I made. I am really pleased with the Escalade and pleased with everyone at the dealership that assisted with my purchase. More
by Cassandra
Employees Worked With
Charlie, Courtney, and Chris
August 25, 2017
Great Staff Great salesmen and service department. You couldn't ask for better than Danny Spradlin and his team at Cadillac of Knoxville. We have bought 3 cars fr Great salesmen and service department. You couldn't ask for better than Danny Spradlin and his team at Cadillac of Knoxville. We have bought 3 cars from Danny and he rocks. The service dept. is always there to help as well. More
by johns11
Employees Worked With
Danny Spradlin
August 25, 2017
Excellent, straightforward customer service! Danny was great from the moment I walked in. It's the third car I've purchased from the team at Cadillac of Knoxville and I'll continue to go back. Ja Danny was great from the moment I walked in. It's the third car I've purchased from the team at Cadillac of Knoxville and I'll continue to go back. Jackson, Chris Cobb and the rest of the team are first class! Appreciate the excellent customer service and appreciate the sale, Danny! More
by BrianUT
Employees Worked With
Danny Spradlin
August 14, 2017
crooker salesman and salesmanager KEVIN AND CHARLIE. receive and 2007 audi q7 seat was wet with paint and sticky. motor making loud noise when starting, went motor is cold. talk with russ and charlie NO receive and 2007 audi q7 seat was wet with paint and sticky. motor making loud noise when starting, went motor is cold. talk with russ and charlie NO HELP More
by randy123
Employees Worked With
KIVEN AND CHARLIE , RUSS CLARK
July 20, 2017
Great experience I had a great experience. Michael kept me informed on this vehicle as there was a pending sale on it. When the sell fell threw he notified me immedia I had a great experience. Michael kept me informed on this vehicle as there was a pending sale on it. When the sell fell threw he notified me immediately and I purchased the car by 5 that afternoon. My salesman was friendly helpful and made my car buying experience very simple and enjoyable. Thanks Cadillac of Knoxville. More
by Dgreene924
Employees Worked With
Michael Petsuck
June 12, 2017
Friendly service dept. Every time I bring bring car in for service, I am always greeted with smiles and welcomes. Love Dan Eldridge and have been dealing with him since Rod Every time I bring bring car in for service, I am always greeted with smiles and welcomes. Love Dan Eldridge and have been dealing with him since Rodgers Cadillac!! Freddie is great to work with as well. More
by Doc
Employees Worked With
Dan Eldridge, Freddie Tipton
May 11, 2017
Excellent service I had a issue with my Cadillac SRX I called they got me in the same day and I got my car back with in hours. Quick friendly service. They were awesom I had a issue with my Cadillac SRX I called they got me in the same day and I got my car back with in hours. Quick friendly service. They were awesome and even washed my car after plus they give a Military discount which is greatly appreciated. Excellent Service all around.. More
by Sharon
Employees Worked With
Leah Moir
May 10, 2017
Great Experience ! Danny Spradlin was our salesman and he was wonderful !! Everyone we came in contact with at this dealership was so friendly and nice. I recommend th Danny Spradlin was our salesman and he was wonderful !! Everyone we came in contact with at this dealership was so friendly and nice. I recommend this dealership !! More
by Debra
Employees Worked With
Danny Spradlin, Brian, Jennifer all awesome people. , RUSS CLARK
April 26, 2017
GOOD SERVICE EXPERIENCE Reminder calls good. On time service as scheduled. Service Department has always been very courteous and helpful, especially Dan Eldridge and Fre Reminder calls good. On time service as scheduled. Service Department has always been very courteous and helpful, especially Dan Eldridge and Freddie Tipton. Warranty service always excellent. Car wash service is a great perk. service More
by johnw and eunicel
Employees Worked With
Dan Eldridge, Freddie Tipton
April 25, 2017
Excellent Service We use the service center for both our 2013 Escalade's warranty work and our GMC pick-up. The customer service is great, on time, and very cost effec We use the service center for both our 2013 Escalade's warranty work and our GMC pick-up. The customer service is great, on time, and very cost effective. They are extremely professional and very helpful in accommodating any special needs the customer has. We both highly recommend this dealership and their service center. It is also a great place to purchase a vehicle. Q. If you have bought/leased a vehicle and had one serviced at the same dealership, which dealership employee do you feel was most interested in serving your interests, rather than the interests of the dealership? A. All of the employees listed were helpful, it was truly a team effort. Too bad the survey taker won't let me acknowledge them all. Dean A. Hollingsworth More
by Dean Hollingsworth
Employees Worked With
Matt Gravitz, RUSS CLARK
