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Cadillac of Knoxville
Knoxville, TN
78 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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78 Reviews of Cadillac of Knoxville
April 20, 2017
Warranty work I have used this dealer for several service issues. Each tech has been courteous, timely and helpful each time. The ladies in the support staff are al I have used this dealer for several service issues. Each tech has been courteous, timely and helpful each time. The ladies in the support staff are also friendly and helpful. More
by MWW
Employees Worked With
Matt
Helpful April 19, 2017
Excellent to work with. All personnel were very helpful, professional, knowledgeable, and did what they promised. We purchased a new 2017 XT5 and have had no problem that w All personnel were very helpful, professional, knowledgeable, and did what they promised. We purchased a new 2017 XT5 and have had no problem that were not addressed and corrected. First Cadillac we have purchased and all went as expected. Thank you Cadillac of Knoxville. More
by BCDLGD
Employees Worked With
Rick McMillan, , RUSS CLARK
April 19, 2017
Job well done Great experience! Fast and efficient roadside service for my flat tire. Thanks to Alex Porter! Appreciate your help and your great attitude in a diffi Great experience! Fast and efficient roadside service for my flat tire. Thanks to Alex Porter! Appreciate your help and your great attitude in a difficult situation. More
by Anita G
Employees Worked With
Alex Porter
April 19, 2017
Love the Cadillac Experience Just got my SRX last August and it was time for an oil change and was the first time I had my car serviced at Cadillac of Knoxville. I was greeted im Just got my SRX last August and it was time for an oil change and was the first time I had my car serviced at Cadillac of Knoxville. I was greeted immediately. While waiting for Matt to get some information from my car, I was also greeted several times in the office and asked if they could help me as well. Within an hour my car was ready and Matt went over everything with me. The Premium Care Maintenance plan is so nice and gives you a higher level of confidence. My car was shiny and clean and had a nice goody bag inside. It is little things that make the customer feel satisfied. I have worked in a customer service oriented organization for a long time and you recognize good service when you have it. Thanks so much Cadillac of Knoxville! More
by Caroline
Employees Worked With
Matt Oravitz
April 12, 2017
schedule oil change Great service every time I go in for my oil change, always a pleasant experience, friendly and they wash and clean my car inside and out. Great service every time I go in for my oil change, always a pleasant experience, friendly and they wash and clean my car inside and out. More
by Russell Cole
Employees Worked With
Leah Moir
April 07, 2017
Always a great experience! This dealer has always given exemplary service. They are friendly, professional and top notch in my book! The sales team (Tom Hodge and Russ) at thi This dealer has always given exemplary service. They are friendly, professional and top notch in my book! The sales team (Tom Hodge and Russ) at this dealer is also first class More
by CHRIS EINEKE
Employees Worked With
Dan, Matt, and Steve, RUSS CLARK, Leah Moir
March 30, 2017
White Glove Service & Customer Focus I can't say enough great things about the people at Cadillac of Knoxville. We haven't needed service often at the dealer. But my family owns a 2010 SR I can't say enough great things about the people at Cadillac of Knoxville. We haven't needed service often at the dealer. But my family owns a 2010 SRX and recently dealt with a recall issue. Leah Mohr was super-nice on the phone and scheduled us in next-day. Freddie greeted me like family upon arrival. Matthew took care of our service issue complete with a courtesy inspection. I waited in the guest center, used the free Wi-Fi, and felt like I was in my home office. Rarely have I felt more taken care of. When I got back in our Caddy, the technician left his professional card inside the speedometer just in case. Top-notch, white-glove service all around with a family touch. The bar has been set at Cadillac of Knoxville. More
by mydealer1
Employees Worked With
Leah, Freddie, Matthew, Dru
September 08, 2016
First car buying experience My Husband and I stopped in one Sunday to look at some cars, not really ready to buy a car that day but just looking. Robert Moore was our salesman. H My Husband and I stopped in one Sunday to look at some cars, not really ready to buy a car that day but just looking. Robert Moore was our salesman. He was very nice and very helpful. We test drove two cars. The second one we took home with us for one night to see if we really wanted it and we did. So with the help of our salesman Robert Moore we went home that weekend with a brand new car! We're so excited! We'll be part of the Cadillac family from this day foward. All of the staff was so nice and friendly. So if you're going to buy a new car I highly recommend Robert Moore as your salesman! He's a good guy. More
by Caddyfam
Employees Worked With
Robert Moore and Jennifer.
May 30, 2016
Bought touch up paint for my catallac BOUGHT TOUCH UP PAINT FOR MY 2006 xxx catallac. Gave my vin number. To get the right color. Tryed to touch up front bumper. It did not match not even BOUGHT TOUCH UP PAINT FOR MY 2006 xxx catallac. Gave my vin number. To get the right color. Tryed to touch up front bumper. It did not match not even close. Called to see if I could get my money back. They said no because the touch up paint usually don't match the paint.! Why sale it! $24 down the drain. More
by John whitaker
Employees Worked With
Parts department
March 21, 2016
They tried to sell us a car part of an active recall! It has been alleged that Cadillac of Knoxville has been taking down bad reviews from their Facebook page. So in case they take down mine, please read It has been alleged that Cadillac of Knoxville has been taking down bad reviews from their Facebook page. So in case they take down mine, please read this review here: If anyone is looking for a car right now, STAY AWAY FROM CADILLAC OF KNOXVILLE. They tried selling us a car that, according to Honda's own manufacturer web page, was part of an active recall. Due to defective airbags, people were having metal shards blown at their face from the airbag randomly deploying. We simply asked the dealer about this, and they straight out lied to our faces, ready to take money for a car that could have potentially had lethal issues. They are crooks and swindlers, nothing more to say. This is not a dis on the Cadillac brand, it is an honest review of the dealer and their shady business practices. They know we ended up going with another car from a much more honest dealer, because we never returned to pay them. They haven't even called us to ask what is going on, because they know we found out the truth and that we won't be purchasing anything they want to sell us on. Will be leaving a 1-star review everywhere I can. More
by Cody Brant
Employees Worked With
I don't remember their names
