Cadillac of Knoxville

CHARGED $90.00 FOR DIAGNOSTICS ITS SAD WHEN YOU BUY A DEALERS BEST WARRANTY AND NOTHING EVER SEEMS TO BE COVERED. TOOK IN MY VEHICLE AND TOLD THE SERVICE ADVISOR WHAT WAS WRONG AND ITS SAD WHEN YOU BUY A DEALERS BEST WARRANTY AND NOTHING EVER SEEMS TO BE COVERED. TOOK IN MY VEHICLE AND TOLD THE SERVICE ADVISOR WHAT WAS WRONG AND OF COURSE NOTHING WAS COVERED. AND THEN HE CHARGED ME FOR DIAGNOSING WHAT I BROUGHT THE VEHICLE IN FOR. MATTHEW ORAVITZ WAS THE SERVICE WRITER WHO DOESN'T SEEM TO KNOW WHAT HE IS DOING. WILL NEVER RETURN THERE AGAIN More

TERRIBLE Service After The Sale, No Follow Up On Promises! I purchased a new Cadillac from Cadillac of Knoxville, Knoxville Tennessee (“the dealership”), in March of 2015. The general manager at this establis I purchased a new Cadillac from Cadillac of Knoxville, Knoxville Tennessee (“the dealership”), in March of 2015. The general manager at this establishment is John Jackson. When I washed the vehicle for the first time, I noticed several blemishes in the finish and on one of the wheels. At this point I had only used half a tank of the gas that was in the car when I took delivery. The car is kept in an enclosed garage when not in use. Additionally, when I picked up the vehicle, it had a front license plate holder installed; front plates are not required in my state and I requested that it be removed. Since the part had been riveted on, instead of using the screws provided with the car, I had to leave it with them for a day so they could remove it, fill the holes, and paint the repair. When I examined the repair before taking the vehicle, I saw that a sloppy job had been done; the holes had not been filled evenly and for a space of a couple of inches beneath the grill, the paint was all “globbed up”. It looked like a kid with a spray can did it. When I pointed this out to service personnel, I was told to let the paint dry for a couple of days and they would buff it out. Shortly after, I received a letter from the general manager of the dealership stating that he wanted to make sure I was completely satisfied with the purchase of my new Cadillac, and to let him know if there were any issues. I sent an email to him thanking him for the letter and told him about the problems described above. He responded and said he would like to see the vehicle. I took the car in the next day. He looked it over, acknowledged the blemishes, and said he had a fellow that was good with a buffer and that if I could leave the car with him for a day or so, he would have the man buff the finish. He said he would have someone in the service department take a look at the blemished wheel at the same time. He said he thought that would take care of the problem. I said I would be happy to let him try it. I asked him what he thought about the blemishes, that I had taken delivery of new Chevrolets, Pontiacs, and Buicks, one of which I had bought for my wife about ten days before buying this Cadillac, and all of them had better finishes when I bought them. He said that he “would have expected better from Cadillac”. He said he would call me next week to set up a day for me to bring the car in and they would work on it. After a week had gone by with no contact from him, I called his cell phone number and reached his voicemail. I left a message identifying myself, left my phone number, and said that maybe I had misunderstood him last week and that he was waiting for me to call him. I requested that he call me. After another three days with no contact, I filled out my Purchase and Delivery Satisfaction survey from Cadillac. I noted the issues with my Cadillac and the lack of response from the manager of the dealership. Three weeks after my initial contact with the manager, (I suspect this is because he had received a copy of the survey), he called me and asked if my problems had been taken care of. I said “No”. He said he had been on a trip and that he spoke with “the salesman”, who said I had brought the car in and that the issues had been resolved. I informed him that I had not been to the dealership since the day I met with him. He said he would set something up and call me. The following week I had yet to receive any contact from the dealership. I called Dan Eldridge in the service department whom I have known for many years. I had brought my last Cadillac there for service and he had worked at a Buick dealership where I did business in the past. I asked him to check and see what was going on. He said: “Yes, I think I saw something on the internet about that”, (he could have said intranet and I misheard). He said he would check and that we would set up an appointment soon. That was nine days ago. Today I have posted this review, more than five weeks after my initial contact with the dealership manager regarding the issues with my new Cadillac. I am extremely disappointed, to say the least. More

INCREDIBLE!! Every Department! I just love Jason R. He provided the Best purchase, follow up and ongoing experience I have EVER had purchasing cars. And in my 75 years I have purch I just love Jason R. He provided the Best purchase, follow up and ongoing experience I have EVER had purchasing cars. And in my 75 years I have purchased a slew of cars. His smile is worth going to cadillac of knoxville for! This is also the BEST service department I have EVER had to deal with. Prompt, honest, friendly, accurate! All service department personnel are friendly and willing to be of help whether or not they are caring for your auto that day. Love Freddy, Dan, Eric, all are great!!! More

Overall satisfied with the sales and financing people. My wife and I were met with very friendly and knowledgeable people when we arrived at the dealership. Our salesman provided a great deal of informati My wife and I were met with very friendly and knowledgeable people when we arrived at the dealership. Our salesman provided a great deal of information regarding the Escalade that in the end helped us to make the right decision. More

Great experience, great service Not sure by reading these reviews what happened in the past, but my experience with Jason and this dealership was top-notch all the way! They are poli Not sure by reading these reviews what happened in the past, but my experience with Jason and this dealership was top-notch all the way! They are polite, professional and easy to work with, and were more than straightforward on pricing, and my trade-in appraisal The Service Dept. also goes above and beyond to make each visit smooth and pleasant. More

Bought 2 cars last year. First sales person tried to overcharge me $10,000. Talked to manager and he corrected it and said she was new. Then they charged me $5000 for a warranty and then when I sold the overcharge me $10,000. Talked to manager and he corrected it and said she was new. Then they charged me $5000 for a warranty and then when I sold the car it took them months to find the paper work. Dozens of emails and phone calls to make it happen. Then I learn they over charged me $1000 of for the warranty. I own several cars and trade frequently. I do not recommend this company to anyone and I will not do business with them again. This was borderline fraud and for certain 100% dishonesty. More

Went in to buy a used ENVOY. Kept giving me the run around on my trade in price. First I was offered one number then I was told another amount wasn't a problem. When it came down to get serious I could around on my trade in price. First I was offered one number then I was told another amount wasn't a problem. When it came down to get serious I could not get a answer on a trade in price. Wound up buying a Toyota 4runner from somewhere else and am very happy with my choice. I do not recommend buying a used car here. Let me tell you this There is no comparison from a GM/CHEVY to a toyota. The Toyotas are way better built and much safer! More

ok- they're absolutely awful at keeping their word. when they promise delivery on monday it turns into tuesday and that turns into wednesday and before you know it it's the next monday. always with some la they promise delivery on monday it turns into tuesday and that turns into wednesday and before you know it it's the next monday. always with some lame excuse as to why delivery isn't possible. if it rains, they can't do it. if it's sunny, they have too much to do. buy elsewhere unless you have a high tolerance for delays. and lies. More