Cadillac of New Orleans

Needed repair on vehicle purchase & dealer refuse to return my calls Pitiful!! Called several times! return my calls Pitiful!! Called several times! More

Dealer did not disclose all that was wrong with my 2017 CT’s purchase. I would never recommend purchasing a vehicle from this dealer. CT’s purchase. I would never recommend purchasing a vehicle from this dealer. More

Fraudsters! Filing a formal complaint and will push for someone to look into their practices, crazy how many people complain of PRICE issues but Mr Spurlock's an Filing a formal complaint and will push for someone to look into their practices, crazy how many people complain of PRICE issues but Mr Spurlock's answer is you agreed to it even though you are given a tablet to sign that's so you can't SEE the numbers they have fraudulently played with to defraud you... NEVER AGAIN and I will make sure they are held accountable for how they conduct shady business.... 2023 Cadillac lost $13,000 in value in 4 months because of how inflated the paperwork was, do yourself a favor and shop elsewhere... More

Meh… I live a bit over 3h away from the dealership. A salesperson, Mario, was assigned to me and knew I was coming on the 11th to see an Escalade. He would occasionally text a picture or two but that A salesperson, Mario, was assigned to me and knew I was coming on the 11th to see an Escalade. He would occasionally text a picture or two but that was it. Certainly did not tell me he was off and would not be making the appointment that had been set. I had already verified there would be no “market adjustments” to the price of the vehicle prior to driving down.The vehicle that I thought I was going to see had been in inventory for over a week. I was told it was in stock a week ago when I initially called. When I mentioned I was on vacation at that first call I was told if it was still there I was welcome to see it. I returned from vacation and call to verify the vehicle is still there the night before I drove. The vehicle was still there. When I got there, I could not see the vehicle because supposedly it had just been delivered and was still in post delivery inspection. Wayne informed me of this but we decide to run the numbers anyway. There are several thousand dollars of dealer add-ons, including ceramic coating and other things not stated and not needed. Had I been smart, I would have verified no add-ons, as well as no market adjustment prior to the drive. They also returned low wholesale value for my trade, which wasn’t completely unexpected - par for the course. Had the trade even been halfway between retail and wholesale I might have considered the unnecessary add ons. How do you say “market adjustment” without saying “market adjustment”? 🤣 In any event I had arrived with the title to my trade, and a blank check expecting to drive home a new Escalade, but such would not be the case. even if we did agree to terms, I was not going to be able to drive it home because it was supposedly tied up with the inspection, and I was not even offered the opportunity to see the vehicle despite asking to see it at the minimum. It’s a little bit frustrating because they knew I was driving all the way down to look at that vehicle and the original sales person stiffed me. I did get to meet Wayne he is very knowledgeable, but when everything was said and done it felt as though I needed to take a shower, because the experience was just a little bit slimy - the whole experience. I have bought and sold many cars in my time with varying experiences with dealerships. This was not the best by any measure. I’ve changed my opinion about this dealership, and I think I can do the same or much better much closer to home. More

Msrp was 121k, online price was 121k, on arrival price became 147k. Marked up 25k after we drove 2 hours. became 147k. Marked up 25k after we drove 2 hours. More