Calavan CDJR West - Service Center

We've been waiting now 6 weeks to repair and replace driver door. Every week we've been told waiting on a part. Last week we were called and told all parts in vehicle would be ready no later then Mid-da driver door. Every week we've been told waiting on a part. Last week we were called and told all parts in vehicle would be ready no later then Mid-day Monday 11/7. Monday evening we called still no work done on vehicle and now we still waiting on several parts with no known eta on them arriving. No one even thought enough to call us Friday when the car was supposedly pulled in to start repairs. No one even called us Monday when they knew repairs weren't started and we still needed to wait. Customer service here is not even in favor of the customer. The customer has to call. Go by and then be lied to multiple times. This isn't like a lawn more down. This is our daily vehicle that we need to make our on living to support our family. And all we get is sorry. Then when we asked to move it to somewhere else. They threatened us with $700 restock fee for parts. I ask what part if it's been 6 weeks. More

Big shout out too the service department at Calavan. Jensen was very helpful with with diagnosis's with my truck. He was patient with my frustrations, an really tried too save me the most money as possi Jensen was very helpful with with diagnosis's with my truck. He was patient with my frustrations, an really tried too save me the most money as possible, the pin down the issues with my vehicle. I would recommend this dealership/service needs too everyone that needs any work done on your vehicle. I can’t thank y’all enough. Very pleased customer. More

I dropped my car off 1 week ago for a diagnostic check (no repairs just a check) 1 week later car still has not been checked. The representative that answered the phone was rude and unhelpful. When I call (no repairs just a check) 1 week later car still has not been checked. The representative that answered the phone was rude and unhelpful. When I called to make a complaint Tim Allen was rude and unhelpful. He told me to speak with the sales manager to file a complaint against the service manager. When I asked who was over both managers he claimed he did not know. Taking 1 week to perform a diagnostic check is ridiculous. No vehicle or insight as to what is wrong with my vehicle is unacceptable. Service department claims to be short staffed, yet the manager was not at work on Friday or Monday to help his overwhelmed staff. This place is a JOKE. More

We experienced everyone's worst nightmare last week when our 2015 Grand Cherokee diesel began sporadically idling rough, followed by the check engine light coming on - late in the afternoon 700 miles from h our 2015 Grand Cherokee diesel began sporadically idling rough, followed by the check engine light coming on - late in the afternoon 700 miles from home. To make a long story short, Calavan took our car in immediately and began the process of analyzing what the problem was. Fuel filter replaced, plus an injector and all is well. Soli Jatta moved heaven and earth to find the parts get them delivered quickly. We were on our way in 48 hours. Thanks Soli 👍🏻. More

My car battery died & I had it towed to what is now Calavan. It is still under warranty but since I didn't have an appointment it took 4 days, not counting Sunday they had my vehicle. When I went to Calavan. It is still under warranty but since I didn't have an appointment it took 4 days, not counting Sunday they had my vehicle. When I went to pick it up the service manager, Mr. whitehead, requested to see me. It went down hill from there! It made him mad that he couldn't make me happy. When I proceeded to tell him all the reasons it made him mad. He proceeded to beret the service writer in my presence telling him my biggest complaint was lack of communication & "that pisses me off". I will never go back to this dealership for service. if he had left well enough alone I would have been fine, not sure what he wanted short of kissing his feet did he expect. I thanked him for getting my vehicle back to me but when I didn't smile when I said it I guess he didn't believe me. I am the customer & I will not kiss anyone's feet for doing their job. More

Here we go again with the craziness. This the 2nd bad encounter that I've had with this dealership. Bad business why does this continue. encounter that I've had with this dealership. Bad business why does this continue. More

Very good service. Mr. Whitehead was very accommodating with all my recalls needed. Everyone was nice and helpful. Will definitely be back for my oil change😎 with all my recalls needed. Everyone was nice and helpful. Will definitely be back for my oil change😎 More

Brought our car in for an oil change. The service people rambled through our car looking for something to steal. Bad experience.. my advice since management believes his staff over the customer. Turn your c rambled through our car looking for something to steal. Bad experience.. my advice since management believes his staff over the customer. Turn your cameras on inside your car or take everything of value out of your car even your charger. More

The customer service associate was great today! I was very well taken care of. He explained everything thoroughly and was very polite. I was in and out without any problems. very well taken care of. He explained everything thoroughly and was very polite. I was in and out without any problems. More