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Calavan CDJR West - Service Center
Lithia Springs, GA
93 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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93 Reviews of Calavan CDJR West - Service Center
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November 05, 2019
No Service I bought a 59k Jeep Wrangler Rubicon. My transmission has slipped a few times but I was certain that the 3rd time it happened and dash warning lights I bought a 59k Jeep Wrangler Rubicon. My transmission has slipped a few times but I was certain that the 3rd time it happened and dash warning lights stayed on including engine light that the service Dept could diagnose the problem and fix it. I got on line and set my appt for a Tuesday at 10. My service rep was David and he communicated well but I called the following Monday and no one had even looked at the vehicle. I think this is unacceptable. So I came and just picked up my vehicle and will take to another dealer for service which is not very convent since I live in DOUGLASVILLE. I have numerous friends switching from their Fords and Chevys and I will tell them not to purchase from your dealership for the simple reason if you can’t service it don’t sell it. More
by Paul Zachos
Employees Worked With
Rasheed Brisco, Billy Hembree
April 02, 2019
Service/ Repair Had my car towed to dealership at 8am per dealership request. 7 hours later no diagnostic has been performed on my vehicle. Called many times and was Had my car towed to dealership at 8am per dealership request. 7 hours later no diagnostic has been performed on my vehicle. Called many times and was told the service tech would call me right back. I was told there were a number of cars in front of mine. The dealership opens at 7am I cant imagine how many people have bought their cars in before me that warrants a 7 hour wait. If I could drive my car off the lot I would. This is the worse service I have ever received. DO NOT TAKE YOUR CAR TO THIS DEALERSHIP FOR SERVICE. Can’t write about the price because I’m still waiting for a response... going on 8 hours. I imagine it takes less time to build a car!!!! More
by Qtk123?
Employees Worked With
Unknown, . .
January 19, 2019
My Experience With the Service Department This service department quoted me $450 for fuel filter change in which only a small part of that bill is the actual part. The complete job from start This service department quoted me $450 for fuel filter change in which only a small part of that bill is the actual part. The complete job from start to finish takes me about 5 minutes to complete myself and since it was raining and i was already there for an oil change i figured i would just ask the this dealer for a quote to perform this fuel filter change in their garage. If you can open a mason jar you can easily replace this so i just took it back home and did it myself. The sad part is if you don't know how simple the job is you can be taken advantage at this place. More
by Johnny
Employees Worked With
. .
December 04, 2018
Courteous The staff always greet you with a positive attitude, they are very professional and polite,, the service is always efficient , I’ve never had a bad e The staff always greet you with a positive attitude, they are very professional and polite,, the service is always efficient , I’ve never had a bad experience, I’d recommend they’re services. More
by Satisfied customer
Employees Worked With
Jason Tubbs, . .
November 02, 2018
Service This dealership speaks to you like you can’t afford to get your car fix.My suv is under warranty from the last time. Be for sure this the last time I This dealership speaks to you like you can’t afford to get your car fix.My suv is under warranty from the last time. Be for sure this the last time I visit this dealership. More
by Charlene
Employees Worked With
Don’t name never gave me a name .
August 08, 2018
Poor customer service The service department is one the worst customer service I have ever experience. They don’t follow up with you. They don’t return phone calls. Knowled The service department is one the worst customer service I have ever experience. They don’t follow up with you. They don’t return phone calls. Knowledge of my car issues were horrible. I will never bring my car to this dealership ever again. More
by Cookie
Employees Worked With
Toni, . .
July 14, 2018
JEEP SERVICE LENARD TAYLOR WAS AWESOME; HE WAS EXTREMELY POLITE, PATIENT, AND INFORMATIVE. HIS GREAT CUSTOMER SERVICE SKILLS ARE VERY MUCH APPRECIATED. THANKS FO LENARD TAYLOR WAS AWESOME; HE WAS EXTREMELY POLITE, PATIENT, AND INFORMATIVE. HIS GREAT CUSTOMER SERVICE SKILLS ARE VERY MUCH APPRECIATED. THANKS FOR YOUR HELP AND BEING ATTENTIVE. More
by SONIA
Employees Worked With
NO NAMES, . .
July 09, 2018
The service department is great and very caring to help Thank you sooo much Soli Jatta in the service department. Your time and efforts are very much appreciated. Mr. Jatta is always there for us when he is Thank you sooo much Soli Jatta in the service department. Your time and efforts are very much appreciated. Mr. Jatta is always there for us when he is needed. More
by u b blessed
Employees Worked With
Soli Jatta, . .
May 22, 2018
Great service experience The team at Atlanta West Jeep really took care of us...especially taking care of a terrible experience/issue we had at the Carrollton dealer.. The team at Atlanta West Jeep really took care of us...especially taking care of a terrible experience/issue we had at the Carrollton dealer.. More
by Car
Employees Worked With
Jayson, . .
September 17, 2017
Regular service turns life saver, literally! I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management, Atlanta West CDJR. I went over for the Express Service and was professionally, pleasantly greeted by Express Service Manager, Mr. Brian Brinson. He sent me to Soli Jatta (great CSV rep) who had remained on staff from the prior owners and I knew well. After checking in I waited in the lobby for my usual, "Mrs. Klein, we have you ready?", call. It didn't come. What did come was a solemn faced Mr. Brinson. I had that gut feeling that something additional was found and braced for the news. It was the feeling you have when the Dr. comes in and sits down with their, "We need to talk." intro. Brian began explaining the technician, Nolan Hay, discovered a serious issue. Quote from Work Order, "Upon multi point vehicle inspection found busted right front CV boot, bad ABS sensor and noisy front brakes. I understand "some" about cars but couldn't imagine a busted CV boot and what "that" meant. I asked Mr. Brinson if I could go into the work bay to see exactly what he was describing. What I saw chilled me to the bone. I had to take pictures. In fact, the CV boot was nearly three-quarters off the axle, the ABS sensor looked like it had rubbed against something until it was severed and dangling AND there was a thick buildup of grease inside the right front tire, axle and chassis. Mr. Brinson actually said he was so happy to see me at their dealership because this issue could have caused a catastrophic accident. (1) Should that tire have dropped into pothole or sustained another type of hard bounce , I could have potentially lost my right front wheel. (2) Should I have had to suddenly engage my brakes HARD, needing the ABS to do it's job...it wouldn't have. My car would have uncontrollably veered to the left, into oncoming traffic. When Mr. Brinson learned that I had traveled over 1200 miles, mostly highway, from April 15 through July 16, he said, "It's is only by the grace of God you are still with us. You must have a guardian angel." I'm sure I do and I am so thankful. What really steams me is not with Atlanta West, but with prior technicians who serviced my car under Thornton Road CDJR. I'd had my car in for MANY services/check-ups in the year prior to today's discovery...proof was in the computer where my service records are kept that I had reported noises coming from the right front wheel on SEVERAL visits but no one ever heard the noise and no one saw anything wrong. From the buildup of grease, this had been going on for quite some time. Enough about prior management. Mr. Brinson and upper service management stepped up in full fashion to right a unbelievably gross oversight. I won't go into detail regarding costs, let's just say they were MORE THAN gracious and accommodating. I am so grateful to the technician, Mr. Nolan Hay, for recognizing the damage. I am very grateful to the kindnesses extended by Mr. Brinson and his manager. Atlanta West CDJR IS my dealership of choice! More
by CDJR Fan
Employees Worked With
Mr. Brian Brinson, Mr. Soli Jatta and Mr. Nolan Hay, . .
