Calavan CDJR West - Service Center

Pissed off poor service no communication or follow through Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never buy a car here or service More

Only good part - it was warrantied I had the traction control light, the ABS light, and the ESP BAS light come on in my Wrangler. I also knew that the airbag has a recall. Dropped of I had the traction control light, the ABS light, and the ESP BAS light come on in my Wrangler. I also knew that the airbag has a recall. Dropped off the vehicle and indicated I needed to pick it up at 3pm. They agreed and said they would call me when it was ready. At 4:00pm, I still had not heard from them so I called. They told me that it was ready. They bring it around, the lights are off, the airbag recall has been completed. I know that they did in fact work on my vehicle because the left grease marks on the seat as confirmation. I pull off, drive 20 ft. and all the same lights come back on. I back up and go back in side to tell Ryan that there still seems to be a problem. I show him the lights that are on and he asks me "What? Did you reset the codes?" He asked me what I did to it. Then he proceeded to act ignorant that they lights were even on in the first place when I dropped it off. And he did not know what those lights cold be. He said it could be in the wiring somewhere or something. I get back in my car and as I am putting my seat belt on, he offhandedly says that they could look at it if I wanted them to. No thanks. This dealership had poor service when they were AutoNation CDJR, when they were Thornton Rd CDJR, and even now. Not only did I have issues but it seemed everyone that was there when I was had issues. There were not too many happy people. I will not take my vehicle there again. More

Mr. Brian Brinson have restored my trust with this service . Great experience. Brian Brinson os a great manager. He takes the time to explain what's going on with your vehicle. He treated my vehicle as if it wa Great experience. Brian Brinson os a great manager. He takes the time to explain what's going on with your vehicle. He treated my vehicle as if it was his personal vehicle. He have washed away my past experience with this service department and he didn't no it until my vehicle was completed. Great guy and the service technicians that I talked to during my visit on 7-1-17, are a great group. Keep up the great work guys. I will return in the future for all my services need. Thanks Brian Brinson! More

Over the top Service Brian has that Chick-Fil-A type customer service that makes you keep coming back for more. I would give him 5 stars, hands down. He was able to explai Brian has that Chick-Fil-A type customer service that makes you keep coming back for more. I would give him 5 stars, hands down. He was able to explain things to me in layman terms. As long as he's here checking and double checking the Service Team, I'll keep coming back. More

Brian Brinson He is the best person there. The customer service he gives is off the charts. I will always bring my car here cause he can fix any problem He is the best person there. The customer service he gives is off the charts. I will always bring my car here cause he can fix any problem More

Rude, Bored and Unprofessional From the time you call the service is horrible! Several calls result in hang ups/ transfers, put on hold & disconnected. Slow service, employees ignor From the time you call the service is horrible! Several calls result in hang ups/ transfers, put on hold & disconnected. Slow service, employees ignore you & don't care, wait time is terrible! If there was another Dodge service center in our area I would definitely go there instead! More