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Calavan Chrysler Dodge Jeep Ram West
Lithia Springs, GA
226 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 1:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 226 reviews
April 13, 2018
Great service from good professional people! My experience with this dealership and the staff was pleasant. Steven, Paul, and the finance guy, sorry I can’t remember his name, were friendly, help My experience with this dealership and the staff was pleasant. Steven, Paul, and the finance guy, sorry I can’t remember his name, were friendly, helpful and very professional. It was a real pleasure to do business with these guys. I had a bad experience earlier in the week from another dodge dealership and it was refreshing to walk into this dealership and be greeted with such courtesy and professionalism! More
by Happy jeeper JL 2018
Employees Worked With
Steven duty and Paul
April 09, 2018
Car buying experience Susann was wonderful and professional and made the process smooth and simple. Saleswoman of the year for sure. Thanks also to Robert Geary, very court Susann was wonderful and professional and made the process smooth and simple. Saleswoman of the year for sure. Thanks also to Robert Geary, very courteous and professional. More
by Porshp88
Employees Worked With
Susann Davis, . .
April 05, 2018
Great The apreanse was great they did they best work to get me in my vehicle.i would go back for another vehicle grea great great The apreanse was great they did they best work to get me in my vehicle.i would go back for another vehicle grea great great More
by Mark-988
Employees Worked With
James neesseen, Billy Hembree
March 30, 2018
It’s was awesome The service was great Stephanie is the best I would recommend her to any of my friends that’s looking to purchase a vehicle thanks The service was great Stephanie is the best I would recommend her to any of my friends that’s looking to purchase a vehicle thanks More
by Goat8732
Employees Worked With
Stephanie , . .
March 29, 2018
Amazing! Fun! Exciting! Comfortable! Steven Callis at Atlanta West CDJR helped me purchase my first car & he did a great job making me feel comfortable & not just like another person just Steven Callis at Atlanta West CDJR helped me purchase my first car & he did a great job making me feel comfortable & not just like another person just here to buy a car More
by daloconn1
Employees Worked With
Steven Callis, Camden, Steven Duty, . .
March 26, 2018
Terrible Customer Service Purchased a 2018 Chrysler Pacifica and discovered within 48 hours the DVD player and WiFi hot spot didn’t work. Contacted dealership to schedule a ser Purchased a 2018 Chrysler Pacifica and discovered within 48 hours the DVD player and WiFi hot spot didn’t work. Contacted dealership to schedule a service appt. arrived and was told that I would not be getting a loaner or rental while they diagnosed my problem. Had to get Managers involved. After having my brand new van for 3 1/2 days in the shop, you’d think they would have at least washed it for me before having me return. Nope...found numerous fingerprints inside the van. I will not be going back nor will I refer anyone. More
by Pacifica 2018
Employees Worked With
Susann, Thomas, . .
March 26, 2018
Car buying experience Susann was very patient and thorough. Thank you so much for helping to make this a great car buying experience. I love my Toyota Camry. Susann was very patient and thorough. Thank you so much for helping to make this a great car buying experience. I love my Toyota Camry. More
by 1andonly
Employees Worked With
Susann Davis, . .
January 23, 2018
Found the exact truck I want My name is Raymond Womack and I bought a 14 f-150. Thomas was very helpful. Thank you for making it an easy process. Thank you so much Atlanta West! My name is Raymond Womack and I bought a 14 f-150. Thomas was very helpful. Thank you for making it an easy process. Thank you so much Atlanta West! More
by Raymond Womack
Employees Worked With
Thomas, . .
September 29, 2017
Poor Customer Service & Sneaky Coworker Im mainly upset because of this girl named Tanisha who works there, she needs to stop texting and calling my husband just to flirt with him. Very unet Im mainly upset because of this girl named Tanisha who works there, she needs to stop texting and calling my husband just to flirt with him. Very unethical and she knows that he is married because he came in with me, his wife! This dealership is shady! More
by Andre is Truth
Employees Worked With
. .
September 17, 2017
Regular service turns life saver, literally! I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management, Atlanta West CDJR. I went over for the Express Service and was professionally, pleasantly greeted by Express Service Manager, Mr. Brian Brinson. He sent me to Soli Jatta (great CSV rep) who had remained on staff from the prior owners and I knew well. After checking in I waited in the lobby for my usual, "Mrs. Klein, we have you ready?", call. It didn't come. What did come was a solemn faced Mr. Brinson. I had that gut feeling that something additional was found and braced for the news. It was the feeling you have when the Dr. comes in and sits down with their, "We need to talk." intro. Brian began explaining the technician, Nolan Hay, discovered a serious issue. Quote from Work Order, "Upon multi point vehicle inspection found busted right front CV boot, bad ABS sensor and noisy front brakes. I understand "some" about cars but couldn't imagine a busted CV boot and what "that" meant. I asked Mr. Brinson if I could go into the work bay to see exactly what he was describing. What I saw chilled me to the bone. I had to take pictures. In fact, the CV boot was nearly three-quarters off the axle, the ABS sensor looked like it had rubbed against something until it was severed and dangling AND there was a thick buildup of grease inside the right front tire, axle and chassis. Mr. Brinson actually said he was so happy to see me at their dealership because this issue could have caused a catastrophic accident. (1) Should that tire have dropped into pothole or sustained another type of hard bounce , I could have potentially lost my right front wheel. (2) Should I have had to suddenly engage my brakes HARD, needing the ABS to do it's job...it wouldn't have. My car would have uncontrollably veered to the left, into oncoming traffic. When Mr. Brinson learned that I had traveled over 1200 miles, mostly highway, from April 15 through July 16, he said, "It's is only by the grace of God you are still with us. You must have a guardian angel." I'm sure I do and I am so thankful. What really steams me is not with Atlanta West, but with prior technicians who serviced my car under Thornton Road CDJR. I'd had my car in for MANY services/check-ups in the year prior to today's discovery...proof was in the computer where my service records are kept that I had reported noises coming from the right front wheel on SEVERAL visits but no one ever heard the noise and no one saw anything wrong. From the buildup of grease, this had been going on for quite some time. Enough about prior management. Mr. Brinson and upper service management stepped up in full fashion to right a unbelievably gross oversight. I won't go into detail regarding costs, let's just say they were MORE THAN gracious and accommodating. I am so grateful to the technician, Mr. Nolan Hay, for recognizing the damage. I am very grateful to the kindnesses extended by Mr. Brinson and his manager. Atlanta West CDJR IS my dealership of choice! More
by CDJR Fan
Employees Worked With
Mr. Brian Brinson, Mr. Soli Jatta and Mr. Nolan Hay, . .
