Calavan Chrysler Dodge Jeep Ram West

Poor Customer Service & Sneaky Coworker Im mainly upset because of this girl named Tanisha who works there, she needs to stop texting and calling my husband just to flirt with him. Very unet Im mainly upset because of this girl named Tanisha who works there, she needs to stop texting and calling my husband just to flirt with him. Very unethical and she knows that he is married because he came in with me, his wife! This dealership is shady! More

Regular service turns life saver, literally! I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management, Atlanta West CDJR. I went over for the Express Service and was professionally, pleasantly greeted by Express Service Manager, Mr. Brian Brinson. He sent me to Soli Jatta (great CSV rep) who had remained on staff from the prior owners and I knew well. After checking in I waited in the lobby for my usual, "Mrs. Klein, we have you ready?", call. It didn't come. What did come was a solemn faced Mr. Brinson. I had that gut feeling that something additional was found and braced for the news. It was the feeling you have when the Dr. comes in and sits down with their, "We need to talk." intro. Brian began explaining the technician, Nolan Hay, discovered a serious issue. Quote from Work Order, "Upon multi point vehicle inspection found busted right front CV boot, bad ABS sensor and noisy front brakes. I understand "some" about cars but couldn't imagine a busted CV boot and what "that" meant. I asked Mr. Brinson if I could go into the work bay to see exactly what he was describing. What I saw chilled me to the bone. I had to take pictures. In fact, the CV boot was nearly three-quarters off the axle, the ABS sensor looked like it had rubbed against something until it was severed and dangling AND there was a thick buildup of grease inside the right front tire, axle and chassis. Mr. Brinson actually said he was so happy to see me at their dealership because this issue could have caused a catastrophic accident. (1) Should that tire have dropped into pothole or sustained another type of hard bounce , I could have potentially lost my right front wheel. (2) Should I have had to suddenly engage my brakes HARD, needing the ABS to do it's job...it wouldn't have. My car would have uncontrollably veered to the left, into oncoming traffic. When Mr. Brinson learned that I had traveled over 1200 miles, mostly highway, from April 15 through July 16, he said, "It's is only by the grace of God you are still with us. You must have a guardian angel." I'm sure I do and I am so thankful. What really steams me is not with Atlanta West, but with prior technicians who serviced my car under Thornton Road CDJR. I'd had my car in for MANY services/check-ups in the year prior to today's discovery...proof was in the computer where my service records are kept that I had reported noises coming from the right front wheel on SEVERAL visits but no one ever heard the noise and no one saw anything wrong. From the buildup of grease, this had been going on for quite some time. Enough about prior management. Mr. Brinson and upper service management stepped up in full fashion to right a unbelievably gross oversight. I won't go into detail regarding costs, let's just say they were MORE THAN gracious and accommodating. I am so grateful to the technician, Mr. Nolan Hay, for recognizing the damage. I am very grateful to the kindnesses extended by Mr. Brinson and his manager. Atlanta West CDJR IS my dealership of choice! More

Pissed off poor service no communication or follow through Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never buy a car here or service More