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Calavan Chrysler Dodge Jeep Ram West

Lithia Springs, GA

3.4
225 Reviews
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1251 Thornton Road

Lithia Springs, GA

30122

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Showing 225 reviews

August 24, 2017

Only good part - it was warrantied I had the traction control light, the ABS light, and the ESP BAS light come on in my Wrangler. I also knew that the airbag has a recall. Dropped of More

by LenQ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
. .
Oct 19, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hi LenQ, Thank you for sharing your experience. We are sorry to hear that the issue appeared again. We work to resolve our customers issues the first time, unfortunately some issues do require additional troubleshooting and time.Without posts like these we would not be able to address these types of opportunities. Thank you for your post and your patience.

August 17, 2017

I hate this place! One of the worse decisions I've ever made was purchasing a car from this dealership. They never pick up the phone or if they do they out you on hold u More

by Deejay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The turnover rate of employees is too high. I'm working with a different manager every time., . .
Oct 19, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Deejay, We are disheartened by your post, but would like to thank you for shedding some light on your experience. Time is extremely precious and no one likes for their time to be wasted. Unfortunately, we do make mistakes and drop the ball. We are sorry that you were a recipient of that.

August 02, 2017

Service Dept's service is questionable I took my 2015 Journey in for a rear thumping noise. I was told it needed new tires, however, after I realized I was being charged $700. I asked them More

by Unsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
. .
July 27, 2017

Service center....Thieves. VERY unhappy and will NEVER return to this dealership for anything! Full complaint made to the corporate office. The service station had my challenger More

by Tami44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raheem i think..., . .
July 18, 2017

Service Through all my experience at this dealership I am always greeted with great customer service and expertise. Brian Brinson made sure that I understood More

by Loraj17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Brinson, . .
July 01, 2017

Mr. Brian Brinson have restored my trust with this service . Great experience. Brian Brinson os a great manager. He takes the time to explain what's going on with your vehicle. He treated my vehicle as if it wa More

by Dodge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Express Service Manager, . .
Jul 03, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hey there! Thanks for sharing your experience with us. We are so glad that Brian was able to help you during your recent visit and answer all your questions. We hope to see you again in the future!

June 29, 2017

Over the top Service Brian has that Chick-Fil-A type customer service that makes you keep coming back for more. I would give him 5 stars, hands down. He was able to explai More

by MrsWright
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Brinson
Jun 30, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hey there! Haha, that's one of the best comparisons we've ever heard! Now I'm kind of hungry... :). We're glad that you had a great customer experience and hope to see you again soon.

June 28, 2017

Brian Brinson He is the best person there. The customer service he gives is off the charts. I will always bring my car here cause he can fix any problem More

by Andy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Brinson
Jun 29, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hey Andy! Brian is pretty awesome. We're so glad that you choose us to make sure that your vehicle is well taken care of. We hope to see you again and have a great day!

June 23, 2017

The Beginning of Great Things!!! Wow, where do I start...?! From the moment I arrived I knew this dealership was above the rest! I'd already been denied a car loan at multiple other d More

by Heaven22
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas Rose, and Nick Neesen, . .
Jun 26, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hello! We're glad that we were able to help you find the car you were looking for, and a deal that was right for you. We hope you're enjoying your new vehicle and look forward to working with you in the future!

June 18, 2017

Deceptive business practices, shouldn't be trusted. Got letter from dealership to refinance to lower interest rate. Once arrived sales tried to sell me another vehicle. Not wanting to increase payment, More

by Keith King
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Terrel, . .
Jun 29, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hey Keith. We aim to provide an excellent customer experience for everyone who visits our dealership. With that being said, it seems like we dropped the ball during your recent visit. Please contact our Customer Relations Manager, Brittany Madsen, at 678.827.2959. Thank you!

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