
Calavan Chrysler Dodge Jeep Ram West
Lithia Springs, GA
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Great Service on a Busy Day! Big thanks to Service Mgr Billy and team for helping me on a busy holiday travel day. Pulled off I-20 from Bham needing brake lights fixed in time to Big thanks to Service Mgr Billy and team for helping me on a busy holiday travel day. Pulled off I-20 from Bham needing brake lights fixed in time to make flight at ATL. Billy had me on the road in 30 minutes. Really appreciate the help and Merry Christmas!!!! More
Very poor customer service I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent s I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent service in both the sales dept and service dept. unfortunately, that has changed dramatically. I recently brought my vehicle in because the keeled ignition was not responding when pressing the button. I could not reach the service dept by phone because nobody was answering, so I just brought it in. I received no follow up calls at all during the 7 days they kept the call . I was only able to reach the service dept twice during that time and they had no idea what was going on with the car. I had also asked for an oil change and tire rotation to be done.and a service tech assured me it was being done. I finally picked up the vehicle after 7 days, nothing had been done, they didn't even do the oil change nor the tire rotation. I am so disappointed that I will be looking for another dealer for my future needs More
Great service The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him and Soli behind the counter I have nothing to worry about when it comes to quality service. Best place to take your vehicle for service. More
Informative Service Manager I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actu I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actual Service Tech to actually take the time to show me. It is important for women to trust their auto maintenance provider and this gentleman has definitely earned my trust which is not easy. More
WORST SERVICE ANYWHERE ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. R ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. RECALL COMPANY SAID ABOUT 1 HR, DODGE SAID 1 & 1/2 AND THEY WOULD CALL ME. I WAS OUT TAKING CARE OF BUSINESS AND AFTER 3 HRS OF NO CALL, I WENT TO THE DODGE DEALER AND WAS TOLD (surprise) MY TRUCK WAS JUST RELEASED 30 MIN PRIOR???? I ASKED WHERE WAS MY CALL AND WHAT HAPPENED TO 1 &1/2 HRS AND WAS TOLD THEY WERE BEHIND. WHAT REALLY GOT ME WAS THREE OTHER SERVICE PEOPLE SITTING AROUND LOOKING AT ME AND NO ONE COULD HELP ON MY ARRIVAL EITHER TIME FOR DROP OFF OR PICKUP EXCEPT THE LADY THAT SET MY APPOINTMENT?????? NEVER, EVER WILL I STEP FOOT IN THAT DEALERSHIP AGAIN. THIS IS THE DODGE DEALER ON THORNTON RD IN LITHIA SPRINGS, GA. - I REALLY WANT TO GIVE LESS THAN A ONE STAR RATING. More
Things are getting better here. After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in the service dept. Was amazing. He was very helpful and explained in detail what was done and going forward what needs to be done to ensure great vehicle performance. More
oil change and transmission service Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them th Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them that I had to have it done by Monday morning . I had have it for work. I will never bring it back here again. More
Terrible Place I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car b I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car back this location! Customers Service is horrible and I wouldnt recommend noone to go here! More
Not a good eperience so far and going south from there. Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? No Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? Nope. More
Great Service from Rasheen and Matt Whitaker I came here for a Jeep Cherokee with specific features and tow hitch. They found the jeep with the exact features for me and installed the hitch so it I came here for a Jeep Cherokee with specific features and tow hitch. They found the jeep with the exact features for me and installed the hitch so it was just like it was done at the factory. Rasheen was excellent in helping locate the vehicle and insuring it was as promised and also along with Matt Whitaker making sure I got the cargo cover. Good process and felt good about the end result More