Atlanta West Chrysler Dodge Jeep Ram - Service Center

I dropped my car off 1 week ago for a diagnostic check (no repairs just a check) 1 week later car still has not been checked. The representative that answered the phone was rude and unhelpful. When I call (no repairs just a check) 1 week later car still has not been checked. The representative that answered the phone was rude and unhelpful. When I called to make a complaint Tim Allen was rude and unhelpful. He told me to speak with the sales manager to file a complaint against the service manager. When I asked who was over both managers he claimed he did not know. Taking 1 week to perform a diagnostic check is ridiculous. No vehicle or insight as to what is wrong with my vehicle is unacceptable. Service department claims to be short staffed, yet the manager was not at work on Friday or Monday to help his overwhelmed staff. This place is a JOKE. More

We experienced everyone's worst nightmare last week when our 2015 Grand Cherokee diesel began sporadically idling rough, followed by the check engine light coming on - late in the afternoon 700 miles from h our 2015 Grand Cherokee diesel began sporadically idling rough, followed by the check engine light coming on - late in the afternoon 700 miles from home. To make a long story short, Calavan took our car in immediately and began the process of analyzing what the problem was. Fuel filter replaced, plus an injector and all is well. Soli Jatta moved heaven and earth to find the parts get them delivered quickly. We were on our way in 48 hours. Thanks Soli 👍🏻. More

My car battery died & I had it towed to what is now Calavan. It is still under warranty but since I didn't have an appointment it took 4 days, not counting Sunday they had my vehicle. When I went to Calavan. It is still under warranty but since I didn't have an appointment it took 4 days, not counting Sunday they had my vehicle. When I went to pick it up the service manager, Mr. whitehead, requested to see me. It went down hill from there! It made him mad that he couldn't make me happy. When I proceeded to tell him all the reasons it made him mad. He proceeded to beret the service writer in my presence telling him my biggest complaint was lack of communication & "that pisses me off". I will never go back to this dealership for service. if he had left well enough alone I would have been fine, not sure what he wanted short of kissing his feet did he expect. I thanked him for getting my vehicle back to me but when I didn't smile when I said it I guess he didn't believe me. I am the customer & I will not kiss anyone's feet for doing their job. More

Here we go again with the craziness. This the 2nd bad encounter that I've had with this dealership. Bad business why does this continue. encounter that I've had with this dealership. Bad business why does this continue. More

Very good service. Mr. Whitehead was very accommodating with all my recalls needed. Everyone was nice and helpful. Will definitely be back for my oil change😎 with all my recalls needed. Everyone was nice and helpful. Will definitely be back for my oil change😎 More

Brought our car in for an oil change. The service people rambled through our car looking for something to steal. Bad experience.. my advice since management believes his staff over the customer. Turn your c rambled through our car looking for something to steal. Bad experience.. my advice since management believes his staff over the customer. Turn your cameras on inside your car or take everything of value out of your car even your charger. More

The customer service associate was great today! I was very well taken care of. He explained everything thoroughly and was very polite. I was in and out without any problems. very well taken care of. He explained everything thoroughly and was very polite. I was in and out without any problems. More

I took my vehicle in for a lil change and fire rotation. They said it might take 90 minutes. They did a great job and got me out in less than one hour. They said it might take 90 minutes. They did a great job and got me out in less than one hour. More

The customer service associate, Lenard was amazing! He made sure I was I was provided a curtesy vehicle when I expressed concern about transportation to and from work. He even made sure the air in my tire made sure I was I was provided a curtesy vehicle when I expressed concern about transportation to and from work. He even made sure the air in my tires were filled without being asked. They were fast and friendly with excellent customer service!! More

Atlanta West-CDJR was on point! They took good care of me while servicing my car. The staff is courteous and professional. The manager, Mr. Whitehead was fantastic and went above and beyond to make sure me while servicing my car. The staff is courteous and professional. The manager, Mr. Whitehead was fantastic and went above and beyond to make sure I was treated with the utmost respect and professionalism. Staff and management were great! Bravo Atlanta West-CDJR!!!! More