Atlanta West Chrysler Dodge Jeep Ram - Service Center

Regular service turns life saver, literally! I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management, Atlanta West CDJR. I went over for the Express Service and was professionally, pleasantly greeted by Express Service Manager, Mr. Brian Brinson. He sent me to Soli Jatta (great CSV rep) who had remained on staff from the prior owners and I knew well. After checking in I waited in the lobby for my usual, "Mrs. Klein, we have you ready?", call. It didn't come. What did come was a solemn faced Mr. Brinson. I had that gut feeling that something additional was found and braced for the news. It was the feeling you have when the Dr. comes in and sits down with their, "We need to talk." intro. Brian began explaining the technician, Nolan Hay, discovered a serious issue. Quote from Work Order, "Upon multi point vehicle inspection found busted right front CV boot, bad ABS sensor and noisy front brakes. I understand "some" about cars but couldn't imagine a busted CV boot and what "that" meant. I asked Mr. Brinson if I could go into the work bay to see exactly what he was describing. What I saw chilled me to the bone. I had to take pictures. In fact, the CV boot was nearly three-quarters off the axle, the ABS sensor looked like it had rubbed against something until it was severed and dangling AND there was a thick buildup of grease inside the right front tire, axle and chassis. Mr. Brinson actually said he was so happy to see me at their dealership because this issue could have caused a catastrophic accident. (1) Should that tire have dropped into pothole or sustained another type of hard bounce , I could have potentially lost my right front wheel. (2) Should I have had to suddenly engage my brakes HARD, needing the ABS to do it's job...it wouldn't have. My car would have uncontrollably veered to the left, into oncoming traffic. When Mr. Brinson learned that I had traveled over 1200 miles, mostly highway, from April 15 through July 16, he said, "It's is only by the grace of God you are still with us. You must have a guardian angel." I'm sure I do and I am so thankful. What really steams me is not with Atlanta West, but with prior technicians who serviced my car under Thornton Road CDJR. I'd had my car in for MANY services/check-ups in the year prior to today's discovery...proof was in the computer where my service records are kept that I had reported noises coming from the right front wheel on SEVERAL visits but no one ever heard the noise and no one saw anything wrong. From the buildup of grease, this had been going on for quite some time. Enough about prior management. Mr. Brinson and upper service management stepped up in full fashion to right a unbelievably gross oversight. I won't go into detail regarding costs, let's just say they were MORE THAN gracious and accommodating. I am so grateful to the technician, Mr. Nolan Hay, for recognizing the damage. I am very grateful to the kindnesses extended by Mr. Brinson and his manager. Atlanta West CDJR IS my dealership of choice! More

Pissed off poor service no communication or follow through Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never buy a car here or service More

Only good part - it was warrantied I had the traction control light, the ABS light, and the ESP BAS light come on in my Wrangler. I also knew that the airbag has a recall. Dropped of I had the traction control light, the ABS light, and the ESP BAS light come on in my Wrangler. I also knew that the airbag has a recall. Dropped off the vehicle and indicated I needed to pick it up at 3pm. They agreed and said they would call me when it was ready. At 4:00pm, I still had not heard from them so I called. They told me that it was ready. They bring it around, the lights are off, the airbag recall has been completed. I know that they did in fact work on my vehicle because the left grease marks on the seat as confirmation. I pull off, drive 20 ft. and all the same lights come back on. I back up and go back in side to tell Ryan that there still seems to be a problem. I show him the lights that are on and he asks me "What? Did you reset the codes?" He asked me what I did to it. Then he proceeded to act ignorant that they lights were even on in the first place when I dropped it off. And he did not know what those lights cold be. He said it could be in the wiring somewhere or something. I get back in my car and as I am putting my seat belt on, he offhandedly says that they could look at it if I wanted them to. No thanks. This dealership had poor service when they were AutoNation CDJR, when they were Thornton Rd CDJR, and even now. Not only did I have issues but it seemed everyone that was there when I was had issues. There were not too many happy people. I will not take my vehicle there again. More