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Atlanta West Chrysler Dodge Jeep Ram - Service Center

Lithia Springs, GA

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77 Reviews

77 Reviews of Atlanta West Chrysler Dodge Jeep Ram - Service Center

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July 14, 2018

JEEP SERVICE LENARD TAYLOR WAS AWESOME; HE WAS EXTREMELY POLITE, PATIENT, AND INFORMATIVE. HIS GREAT CUSTOMER SERVICE SKILLS ARE VERY MUCH APPRECIATED. THANKS FO More

by SONIA
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NO NAMES, . .
July 09, 2018

The service department is great and very caring to help Thank you sooo much Soli Jatta in the service department. Your time and efforts are very much appreciated. Mr. Jatta is always there for us when he is More

by u b blessed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Soli Jatta, . .
May 22, 2018

Great service experience The team at Atlanta West Jeep really took care of us...especially taking care of a terrible experience/issue we had at the Carrollton dealer.. More

by Car
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jayson, . .
September 17, 2017

Regular service turns life saver, literally! I returned to my home in Austell, after 3 months in North Carolina caring for ailing parents, to find that Thornton Road CDJR was under new management More

by CDJR Fan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr. Brian Brinson, Mr. Soli Jatta and Mr. Nolan Hay, . .
Oct 12, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Thank you CDJR Fan for taking the time to share your thoughts & experience. We look forward to maintaining this relationship for many years to come.

August 29, 2017

Pissed off poor service no communication or follow through Poor service no follow through no communication the service manager scott don't respond or return calls the gm is not very helpful either would never More

by Mad mo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Scott , . .
Oct 12, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hi Mad Mo, Thank you for taking the time to share your perspective. We are disheartened to hear that you were not satisfied with the communication. We hope that you would allow us another opportunity to earn your trust & provide you with a different quality of care.

August 24, 2017

Only good part - it was warrantied I had the traction control light, the ABS light, and the ESP BAS light come on in my Wrangler. I also knew that the airbag has a recall. Dropped of More

by LenQ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
. .
Oct 19, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hi LenQ, Thank you for sharing your experience. We are sorry to hear that the issue appeared again. We work to resolve our customers issues the first time, unfortunately some issues do require additional troubleshooting and time.Without posts like these we would not be able to address these types of opportunities. Thank you for your post and your patience.

August 02, 2017

Service Dept's service is questionable I took my 2015 Journey in for a rear thumping noise. I was told it needed new tires, however, after I realized I was being charged $700. I asked them More

by Unsatisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
. .
July 27, 2017

Service center....Thieves. VERY unhappy and will NEVER return to this dealership for anything! Full complaint made to the corporate office. The service station had my challenger More

by Tami44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Raheem i think..., . .
July 18, 2017

Service Through all my experience at this dealership I am always greeted with great customer service and expertise. Brian Brinson made sure that I understood More

by Loraj17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Brinson, . .
July 01, 2017

Mr. Brian Brinson have restored my trust with this service . Great experience. Brian Brinson os a great manager. He takes the time to explain what's going on with your vehicle. He treated my vehicle as if it wa More

by Dodge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Express Service Manager, . .
Jul 03, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Hey there! Thanks for sharing your experience with us. We are so glad that Brian was able to help you during your recent visit and answer all your questions. We hope to see you again in the future!

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