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Atlanta West Chrysler Dodge Jeep Ram - Service Center
Lithia Springs, GA
80 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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80 Reviews of Atlanta West Chrysler Dodge Jeep Ram - Service Center
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July 27, 2017
Service center....Thieves. VERY unhappy and will NEVER return to this dealership for anything! Full complaint made to the corporate office. The service station had my challenger VERY unhappy and will NEVER return to this dealership for anything! Full complaint made to the corporate office. The service station had my challenger for 2 recalls and kept my car two weeks then put 270 miles on it....they will never ever get my business or any recommention from me! Oh and broke my key fob and service manager will not return my call. More
by Tami44
Employees Worked With
Raheem i think..., . .
July 18, 2017
Service Through all my experience at this dealership I am always greeted with great customer service and expertise. Brian Brinson made sure that I understood Through all my experience at this dealership I am always greeted with great customer service and expertise. Brian Brinson made sure that I understood the issues with my car while giving me the most cost effiecent options as well. More
by Loraj17
Employees Worked With
Brian Brinson, . .
July 01, 2017
Mr. Brian Brinson have restored my trust with this service . Great experience. Brian Brinson os a great manager. He takes the time to explain what's going on with your vehicle. He treated my vehicle as if it wa Great experience. Brian Brinson os a great manager. He takes the time to explain what's going on with your vehicle. He treated my vehicle as if it was his personal vehicle. He have washed away my past experience with this service department and he didn't no it until my vehicle was completed. Great guy and the service technicians that I talked to during my visit on 7-1-17, are a great group. Keep up the great work guys. I will return in the future for all my services need. Thanks Brian Brinson! More
by Dodge
Employees Worked With
Express Service Manager, . .
June 29, 2017
Over the top Service Brian has that Chick-Fil-A type customer service that makes you keep coming back for more. I would give him 5 stars, hands down. He was able to explai Brian has that Chick-Fil-A type customer service that makes you keep coming back for more. I would give him 5 stars, hands down. He was able to explain things to me in layman terms. As long as he's here checking and double checking the Service Team, I'll keep coming back. More
by MrsWright
Employees Worked With
Brian Brinson
June 28, 2017
Brian Brinson He is the best person there. The customer service he gives is off the charts. I will always bring my car here cause he can fix any problem He is the best person there. The customer service he gives is off the charts. I will always bring my car here cause he can fix any problem More
by Andy
Employees Worked With
Brian Brinson
April 06, 2017
Rude, Bored and Unprofessional From the time you call the service is horrible! Several calls result in hang ups/ transfers, put on hold & disconnected. Slow service, employees ignor From the time you call the service is horrible! Several calls result in hang ups/ transfers, put on hold & disconnected. Slow service, employees ignore you & don't care, wait time is terrible! If there was another Dodge service center in our area I would definitely go there instead! More
by AB4095
Employees Worked With
. .
February 21, 2017
Unprofessional I had a tire sensor replaced on my Chrysler about 3 months ago this was a full 8 hour stay at your dealership I must say I was appalled I even had an I had a tire sensor replaced on my Chrysler about 3 months ago this was a full 8 hour stay at your dealership I must say I was appalled I even had an appointment no one kept me updated on the delay just sitting and waiting. The same sensor broke again coincidence? I guess made another appointment get there wait 3 hours for a representative to tell me they don't have the part so.... what have you guys been doing with my car for 3 hours I then pay for the part to be ordered the gentleman try to charge me $45 more dollars than what I paid 3 months ago?! Are you running a dealership or a chopshop? More
by TisaWilliams
Employees Worked With
. .
February 10, 2017
Great experience I had a great experience! Enjoyed my service! The wait was a little long, maybe it would have been a quicker visit if I had a appointment! I had a great experience! Enjoyed my service! The wait was a little long, maybe it would have been a quicker visit if I had a appointment! More
by Dmoncrief13146
Employees Worked With
Brain Brinson, . .
January 16, 2017
Great Service If I could I would give this more than 5 stars because he go the extra mile to make sure his customers and any other customer is satisfied he go above If I could I would give this more than 5 stars because he go the extra mile to make sure his customers and any other customer is satisfied he go above and beyond to handle things. Very helpful he have the real definition of putting the Customers First!!! More
by Tru_Boss
Employees Worked With
Brian B, . .
December 29, 2016
Service on my car The service manager Brian Brinson was excellent in explaining the condition of my car. I won't take it nowhere else. Brian was wonderful and recommend The service manager Brian Brinson was excellent in explaining the condition of my car. I won't take it nowhere else. Brian was wonderful and recommending service for my vehicle. More
by Linda Wilder
Employees Worked With
Brian Brinson, . .
