Atlanta West Chrysler Dodge Jeep Ram - Service Center

Great service The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him and Soli behind the counter I have nothing to worry about when it comes to quality service. Best place to take your vehicle for service. More

Informative Service Manager I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actu I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actual Service Tech to actually take the time to show me. It is important for women to trust their auto maintenance provider and this gentleman has definitely earned my trust which is not easy. More

Things are getting better here. After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in the service dept. Was amazing. He was very helpful and explained in detail what was done and going forward what needs to be done to ensure great vehicle performance. More

Poor Maintenance Service In the past and at each service the tire pressure has been different on each tire. When I challenged the service the tire pressure was then set at 42 In the past and at each service the tire pressure has been different on each tire. When I challenged the service the tire pressure was then set at 42 psi. This is 6 psi over the required tire psi. Recently, at a service and recall the S/W update crashed the IPC. I am told there are not any parts to fix my vehicle. Since my vehicle is inoperable, I requested that my vehicle be covered. My vehicle has been sitting in the lot uncovered for since 6/29. Finally, I requested the name and contact information for the FCA Representative, and all I am I have received is a first name of Cornelius. I don't understand why there are OEM IPC parts on the market but FCA can't find a part for my vehicle. More

Terrible service and a rip off I took my 2005 dodge Durango into the service department at Thornton Road Dodge Chrysler on 3/9/2016 for a Win Module and new key because the chip in I took my 2005 dodge Durango into the service department at Thornton Road Dodge Chrysler on 3/9/2016 for a Win Module and new key because the chip in my key was not working there were not any other mechanical issues or any service lights on in my truck. I originally told them that I would stay and wait because it was something that should have been a easy task. I was told they were having problems so they would need to keep the my truck. I did not hear back from the service department until 3/17/2016 (over a week later). Something that was suppose to take only a few hours at the most took over a week. I don't know what was being done to my truck for over a week. I went in on 3/19/2016 to pick up my vehicle and paid $573 for the services performed on my vehicle and was told that they also had to replace the airbag in the truck. When the service advisor went to go get my truck I was told that the truck had to be jumped off and not to turn it off for a little while. I left dealership and then my battery light came on in my truck, my truck started running hot and the thermostat light came on and then all of a sudden my truck completely cut off on me and my kids in the middle of the road. I called the dealership back and they sent a tow truck and gave me back the loaner vehicle. I called back on 3/21/2016 to see what was going on with my vehicle and I was told that it was a coincidence that something was going on with my water pump and tensioner belt. I may not know much about cars but I know that there was nothing mechanically wrong with my truck when I took it into the service department and now all of a sudden its a coincidence that it has issues now. They have had my truck since 3/19/2016 and we have contacted the service department and service manager and even went up to the dealership to get this issue resolved and it still has not been resolved. I took my truck for one thing and all of a sudden there is all sorts of issues going on. They had my truck for over a week fixing the Win module so it was in their possession all that time and I don't know what was done to my vehicle. I just want this issue resolved. I wish I would have done research on this business before I took my truck in because I have read other reviews where this service department has done similar things to other consumers, but I didn't think I had to because all I was getting done was a win module and a new key. The communication is horrible everytime you call service manager phone his mailbox is full and I have called the DM twice within the past week and still have not gotten a phone call returned and I called and asked the individual taking the message how long does it usually take to return phone calls and I was told that he was a busy man. I just want my vehicle retuned back to me in the working condition it was in when I took it to this service department. More