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Atlanta West Chrysler Dodge Jeep Ram - Service Center
Lithia Springs, GA
80 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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80 Reviews of Atlanta West Chrysler Dodge Jeep Ram - Service Center
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December 28, 2016
Honest service My name is Michelle Hall. I went in to have a regular oil change, and my car had the pleasure of being serviced by Brian Brinson! He was honest about My name is Michelle Hall. I went in to have a regular oil change, and my car had the pleasure of being serviced by Brian Brinson! He was honest about what my needs were and didn't try to get over on me. I recommend him for all your service needs! Thanks again! More
by Michelle Hall
Employees Worked With
Brian Brinson, . .
December 27, 2016
Excellent Servic I'm very pleased with the service I have received from Brian and his team since day one... They have helped me tremendously in keeping my vehicle runn I'm very pleased with the service I have received from Brian and his team since day one... They have helped me tremendously in keeping my vehicle running properly and safe at all times.... Being a female, I will only continue to let Brian and his team do the servicing of my vehicle because they have made me feel comfortable with all decisions made... Thanks for such a great and caring team. More
by Lakisha Jessie
Employees Worked With
Brian Brinson, . .
December 23, 2016
Great Service on a Busy Day! Big thanks to Service Mgr Billy and team for helping me on a busy holiday travel day. Pulled off I-20 from Bham needing brake lights fixed in time to Big thanks to Service Mgr Billy and team for helping me on a busy holiday travel day. Pulled off I-20 from Bham needing brake lights fixed in time to make flight at ATL. Billy had me on the road in 30 minutes. Really appreciate the help and Merry Christmas!!!! More
by BhamPatriot
Employees Worked With
Billy Hembree
December 14, 2016
Very poor customer service I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent s I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent service in both the sales dept and service dept. unfortunately, that has changed dramatically. I recently brought my vehicle in because the keeled ignition was not responding when pressing the button. I could not reach the service dept by phone because nobody was answering, so I just brought it in. I received no follow up calls at all during the 7 days they kept the call . I was only able to reach the service dept twice during that time and they had no idea what was going on with the car. I had also asked for an oil change and tire rotation to be done.and a service tech assured me it was being done. I finally picked up the vehicle after 7 days, nothing had been done, they didn't even do the oil change nor the tire rotation. I am so disappointed that I will be looking for another dealer for my future needs More
by Chryslerlover
Employees Worked With
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December 14, 2016
Great service The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him and Soli behind the counter I have nothing to worry about when it comes to quality service. Best place to take your vehicle for service. More
by Dwilson
Employees Worked With
Brian Brinson, . .
December 10, 2016
Informative Service Manager I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actu I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actual Service Tech to actually take the time to show me. It is important for women to trust their auto maintenance provider and this gentleman has definitely earned my trust which is not easy. More
by Happy Customer
Employees Worked With
NA, . .
December 09, 2016
WORST SERVICE ANYWHERE ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. R ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. RECALL COMPANY SAID ABOUT 1 HR, DODGE SAID 1 & 1/2 AND THEY WOULD CALL ME. I WAS OUT TAKING CARE OF BUSINESS AND AFTER 3 HRS OF NO CALL, I WENT TO THE DODGE DEALER AND WAS TOLD (surprise) MY TRUCK WAS JUST RELEASED 30 MIN PRIOR???? I ASKED WHERE WAS MY CALL AND WHAT HAPPENED TO 1 &1/2 HRS AND WAS TOLD THEY WERE BEHIND. WHAT REALLY GOT ME WAS THREE OTHER SERVICE PEOPLE SITTING AROUND LOOKING AT ME AND NO ONE COULD HELP ON MY ARRIVAL EITHER TIME FOR DROP OFF OR PICKUP EXCEPT THE LADY THAT SET MY APPOINTMENT?????? NEVER, EVER WILL I STEP FOOT IN THAT DEALERSHIP AGAIN. THIS IS THE DODGE DEALER ON THORNTON RD IN LITHIA SPRINGS, GA. - I REALLY WANT TO GIVE LESS THAN A ONE STAR RATING. More
by MICHAEL NORRIS
Employees Worked With
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December 06, 2016
Things are getting better here. After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in the service dept. Was amazing. He was very helpful and explained in detail what was done and going forward what needs to be done to ensure great vehicle performance. More
by ilissa miller
Employees Worked With
Brian
November 28, 2016
oil change and transmission service Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them th Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them that I had to have it done by Monday morning . I had have it for work. I will never bring it back here again. More
by David Williams
Employees Worked With
Beth Edwards, . .
November 09, 2016
Terrible Place I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car b I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car back this location! Customers Service is horrible and I wouldnt recommend noone to go here! More
by Chicovia Robinson
Employees Worked With
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