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Atlanta West Chrysler Dodge Jeep Ram - Service Center

Lithia Springs, GA

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77 Reviews

77 Reviews of Atlanta West Chrysler Dodge Jeep Ram - Service Center

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December 14, 2016

Very poor customer service I have been a loyal customer of this dealership for over 30 years. I have purchased approximately 18 vehicles there and had always enjoyed excellent s More

by Chryslerlover
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
. .
December 14, 2016

Great service The service manager Brian Brinson is very knowledgeable about vehicles and lays everything out up front. Very trustworthy and experienced. Between him More

by Dwilson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Brinson, . .
Feb 20, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Thank you for your kind words and positive feedback!

December 10, 2016

Informative Service Manager I would like to thank Mr. Brunson for not only explaining the additional service my vehicle needed but he also showed me why. I have never had an actu More

by Happy Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
NA, . .
Feb 20, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Thanks so much for the kind words! Should you ever need anything, please don’t hesitate to ask!

December 09, 2016

WORST SERVICE ANYWHERE ABSOLUTE WORST SERVICE I'VE EVER SEEN IN MY 55 YRS OF DRIVING. I CALLED AND SET AN APPOINTMENT FOR A DRIVER AIR BAG RECALL ITEM-WAS SET FOR 10 AM. R More

by MICHAEL NORRIS
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
. .
December 06, 2016

Things are getting better here. After buying and bringing my vehicle here for the past 3 years. I must say that for the first time I actually feel like a valued customer. Brian in More

by ilissa miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian
Feb 20, 2017 -

Calavan Chrysler Dodge Jeep Ram West responded

Ilissa, thanks for your positive rating! We are glad you felt like a valued customer because you are. We strive for every experience you have with us to be a pleasant one.

November 28, 2016

oil change and transmission service Dropped my truck off on Monday and left it for a week. The next Monday went to pick it up and they had not even touched the truck. I had told them th More

by David Williams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Beth Edwards, . .
November 09, 2016

Terrible Place I have been bringing my car for service at this location for 4 years and the service has went from a 5 star to 1 star!!!! I will never take my car b More

by Chicovia Robinson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
. .
October 21, 2016

Not a good eperience so far and going south from there. Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? No More

by db
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
First and third desk from entry way into service center., . .
August 06, 2016

Poor Maintenance Service In the past and at each service the tire pressure has been different on each tire. When I challenged the service the tire pressure was then set at 42 More

by BEATND
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jason
Sep 12, 2016 -

Calavan Chrysler Dodge Jeep Ram West responded

We are very sorry to hear about your experience. If you are interested our General Manager, Danny Pompa is interested in working to turn this experience in to a more positive one. If you are willing, please call 855-349-6960.

April 15, 2016

Terrible service and a rip off I took my 2005 dodge Durango into the service department at Thornton Road Dodge Chrysler on 3/9/2016 for a Win Module and new key because the chip in More

by Quinisha Bacon
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Soli , Billy Hembree
Apr 20, 2016 -

Calavan Chrysler Dodge Jeep Ram West responded

We apologize for any inconvenience you may have experienced in your dealings with Thornton Road Chrysler Dodge Jeep Ram. We are disappointed that this experience has negatively impacted your relationship with us. Please call our service manager directly at (770) 942-1102 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

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