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Atlanta West Chrysler Dodge Jeep Ram - Service Center
Lithia Springs, GA
80 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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80 Reviews of Atlanta West Chrysler Dodge Jeep Ram - Service Center
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October 21, 2016
Not a good eperience so far and going south from there. Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? No Recall notice on our 2014 Compass. Poor information given. What does "the parts are not available" sound like to you? The dealership isoutof stock? Nope. More
by db
Employees Worked With
First and third desk from entry way into service center., . .
August 06, 2016
Poor Maintenance Service In the past and at each service the tire pressure has been different on each tire. When I challenged the service the tire pressure was then set at 42 In the past and at each service the tire pressure has been different on each tire. When I challenged the service the tire pressure was then set at 42 psi. This is 6 psi over the required tire psi. Recently, at a service and recall the S/W update crashed the IPC. I am told there are not any parts to fix my vehicle. Since my vehicle is inoperable, I requested that my vehicle be covered. My vehicle has been sitting in the lot uncovered for since 6/29. Finally, I requested the name and contact information for the FCA Representative, and all I am I have received is a first name of Cornelius. I don't understand why there are OEM IPC parts on the market but FCA can't find a part for my vehicle. More
by BEATND
Employees Worked With
Jason
April 15, 2016
Terrible service and a rip off I took my 2005 dodge Durango into the service department at Thornton Road Dodge Chrysler on 3/9/2016 for a Win Module and new key because the chip in I took my 2005 dodge Durango into the service department at Thornton Road Dodge Chrysler on 3/9/2016 for a Win Module and new key because the chip in my key was not working there were not any other mechanical issues or any service lights on in my truck. I originally told them that I would stay and wait because it was something that should have been a easy task. I was told they were having problems so they would need to keep the my truck. I did not hear back from the service department until 3/17/2016 (over a week later). Something that was suppose to take only a few hours at the most took over a week. I don't know what was being done to my truck for over a week. I went in on 3/19/2016 to pick up my vehicle and paid $573 for the services performed on my vehicle and was told that they also had to replace the airbag in the truck. When the service advisor went to go get my truck I was told that the truck had to be jumped off and not to turn it off for a little while. I left dealership and then my battery light came on in my truck, my truck started running hot and the thermostat light came on and then all of a sudden my truck completely cut off on me and my kids in the middle of the road. I called the dealership back and they sent a tow truck and gave me back the loaner vehicle. I called back on 3/21/2016 to see what was going on with my vehicle and I was told that it was a coincidence that something was going on with my water pump and tensioner belt. I may not know much about cars but I know that there was nothing mechanically wrong with my truck when I took it into the service department and now all of a sudden its a coincidence that it has issues now. They have had my truck since 3/19/2016 and we have contacted the service department and service manager and even went up to the dealership to get this issue resolved and it still has not been resolved. I took my truck for one thing and all of a sudden there is all sorts of issues going on. They had my truck for over a week fixing the Win module so it was in their possession all that time and I don't know what was done to my vehicle. I just want this issue resolved. I wish I would have done research on this business before I took my truck in because I have read other reviews where this service department has done similar things to other consumers, but I didn't think I had to because all I was getting done was a win module and a new key. The communication is horrible everytime you call service manager phone his mailbox is full and I have called the DM twice within the past week and still have not gotten a phone call returned and I called and asked the individual taking the message how long does it usually take to return phone calls and I was told that he was a busy man. I just want my vehicle retuned back to me in the working condition it was in when I took it to this service department. More
by Quinisha Bacon
Employees Worked With
Soli , Billy Hembree
March 16, 2016
Very Poor Customer Service From Management MANAGMENT Told me Togo somewhere else if I had a problem with my service, this is after they have my money, and speaking like to me as if Iam not impo MANAGMENT Told me Togo somewhere else if I had a problem with my service, this is after they have my money, and speaking like to me as if Iam not important. I will never goto this place ever again, I will drive 30 min out of my way so I can be treated with some dignity. More
by bill
Employees Worked With
Manager at this location Thornton Rd
November 20, 2015
Brought my truck in for a recall got it back with a light on Brought my 2500 truck in for an oil change and recalls. It came back with LIGHTS on and was told it was there when I dropped it off! Like I have a pho Brought my 2500 truck in for an oil change and recalls. It came back with LIGHTS on and was told it was there when I dropped it off! Like I have a photo of the dash to prove it was not. I asked them not to touch the mirrors 3x and yet they did. Spilled oil all over the undercarriage. Didn't do a tire rotation like asked, I am from out of state and will most definitely find another dealer to take my now light on too! Sophia was RUDE both on the phone and in person telling me the light was on she wouldn't make it up, yet maybe I should have called to tell you that. Yup if it was true maybe you should have but it wasn't! Read the reviews and BEWARE they are true I wish I didn't let them have my vehical ! More
by Leubner6656
Employees Worked With
Sophia
August 19, 2013
I would not recommend this dealer to anyone. We took the truck in and asked for a repair. They called the next day and said it needed something besides what we asked for (tps sensor and throttle body clean) truck in and asked for a repair. They called the next day and said it needed something besides what we asked for (tps sensor and throttle body clean) we ok'd repairs. They called and said it needed intake gasket. We wanted trans fixed first then we would worry about that. Manager said they couldn't do that that I had to fix that first. Then I questioned why the tps sensor or the intake would affect trans (sorry I need to know why I need something, how it works). Then said I was already paying for one repair that didn't fix it and didn't want to pay for a second repair that doesn't fix the issue. The service manager said he should have know this was gonna happen that I should just pick up the truck he wasn't getting farther into it when I just wanted stuff for free. I told manager I had no issue with paying for something I told them to do but that I didn't want to do the intake if it was going to take to much for the trans repair. Then I found out they hadn't even done a test drive since replacing tps. I asked them to test drive to see if that fixed it so the next day they did. The manager said it was working fine and asked if I wanted to continue with trans diag. (He previously told me it was impossible to diag trans with vacuum leak from intake) so I said well you just told me yesterday you couldn't diag it? So he said you know what just come pick up the truck. I don't want your money and we can call it quits. I didn't want to argue so I got the truck. GUESS WHAT! Now my check engine light is on with a code for the tps.... Did NOT have a code when I took it in. Highly disappointed I just wanted my truck fixed!!!! More
by Tristanb
Employees Worked With
Jim in service (service manager)
May 30, 2012
I went in to have a diagnostic done and they were a total rip off. They fixed what they wanted to fix. They didn't even check what I asked them to. Long story short: my car cuts off within hours of leaving t rip off. They fixed what they wanted to fix. They didn't even check what I asked them to. Long story short: my car cuts off within hours of leaving their dealership. I had to take it to another mechanic to have the problem fixed. Don't bother filing a complaint with management. They are just as incompetent. More
by LiamsMom
Employees Worked With
Tim in the Service Dept
May 05, 2010
I have dealt with Douglas County Dodge on numerous occasions and I have been happy with their quality of work every time. The staff is not only friendly but helpful as well. I have a Jeep Wrangler a occasions and I have been happy with their quality of work every time. The staff is not only friendly but helpful as well. I have a Jeep Wrangler and I do a lot of driving, I commute to Atlanta and Decatur almost daily. So needless to say they do a lot of oil changes, put on tires a couple times as well, and a 30,000 mile service. Sometimes the wait can be a little long, but typically if you make an appointment they try to get you in and out. I am a student so I just hangout and do homework in the meantime. When it comes to their prices they do the best they can and work with you as much as possible. More
by abohnert
Employees Worked With
Tim (Service Advisor) and Dave (Technician)
May 26, 2008
I have taken my 2006 Dodge Ram to Douglas County Dodge several times for warranty repairs and service work. Every time I am there the service and sales staff always makes me feel right at home. I enjoyed several times for warranty repairs and service work. Every time I am there the service and sales staff always makes me feel right at home. I enjoyed the friendly atmoshere so much I have bought two vehicles from the dealer and they are the only people that service my vehicles. I would recommend anyone who owns a Dodge that lives in the area to give them a try. More
by bobfarkinson
Employees Worked With
Joe Brooks
June 12, 2007
We scheduled a routine check-up and paid the price. The suggestions of >$700 of brake repair was made. A second opinion visit to another national repair chain revealed the quote was $400 too much. DCD wa suggestions of >$700 of brake repair was made. A second opinion visit to another national repair chain revealed the quote was $400 too much. DCD wanted $287 for a $20 part. We have been told that for the $715.06 tune-up fee we got about $400 worth of parts and labor. The last time we had work there the technicians damaged the car. (Most recently the door panel was broken when the window was repaired.) I can never recommend DCD for even an oil change! More
by davdell
Employees Worked With
Time Yates, Chris Morgan
