Atlanta West Kia - Service Center

Everything that i was told would happen, hPpen in a grand way.. Including a pick up. way.. Including a pick up. More

I am so very frustrated. I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments re I have left several messages in past for service department to return my call with absolutely no response nor has anyone else in other departments returned my call. They have not changed the vin # for the sorento serviced last fall as the # they have is for sorento I purchased there which has now been totaled. For recalls and service this needs to be corrected. I contnue to get emails to schedule service for the sorento that was totaled in September 2020!! Who would want to deal with this. Since it has been Calavan KIA it is terrible. More

They've had my Telluride SX for 5 weeks with a warranty issue that they won't fix!!!! I bought it from Calavan and they were great at selling it to me, but they could care less about helping me now! Awfu issue that they won't fix!!!! I bought it from Calavan and they were great at selling it to me, but they could care less about helping me now! Awful experience! I would stay far, far away. More

I bought my Kia Sportage here,but to get services on time is a joke,to get a return call on info on the services and a price so I CAN schedule is a " NEVER HAPPENS"! I think they do it that way so they don't is a joke,to get a return call on info on the services and a price so I CAN schedule is a " NEVER HAPPENS"! I think they do it that way so they don't have to honor their warranties, bc you never get a routine check up on time! Don't expect they are gonna help you with a car they sell you! I called for an estimate on my 15000mile check up so I can schedule it according to my pay periods and they won't call back or answer it at the schedule desk, so I'll have to go somewhere else or be late on my routine check up! Thanx CALAVAN😭 More

Marin is a great women and make sure everything is up to date with my car and made sure I and taking care of. George Leslie was a great help getting my car when there was issues with my car so I appreciate date with my car and made sure I and taking care of. George Leslie was a great help getting my car when there was issues with my car so I appreciate the both of them for helping me More

Love service department especially Curtis and Denzil . Great experience. If aye in sales is also great Great experience. If aye in sales is also great More

Easy to make appointment for oil change, Customer service greeter Blu gives a positive first impression. Then it went down hill from there..My service contact was Tenesha Jones #480 - was out to lunc service greeter Blu gives a positive first impression. Then it went down hill from there..My service contact was Tenesha Jones #480 - was out to lunch when I arrived (1:25pm) my appt was at 1:30pm. Waited 10 minutes with no other contact from other customer service representatives (there were 4 others). Finally one young lady told me that Ms Jones was out to lunch. Around 2:00pm she came back from lunch n we finally proceeded with my service n she had difficulty with her computer to start my.process..I did inquire as to appropriate time frame on getting all this completed she stated 1 hour n half for the oil change n then 1 hour for a car wash. While waiting for my vehicle spoke to several persons who had been there since 8:30am.... I watched my service being completed which is nice to see, when it was completed I could no longer see my vehicle didn't know if it was being washed, I finally walked back to the service area waited outside finally around 3:10 Tenesha stated is was completed....I am making a suggestion to Mr Calavan if a customer service tech is out to lunch someone else should step in n help... More