Atlanta West Kia - Service Center

THE WORST - DO NOT Take your vehicle there for service. I had to have my vehicle towed to the closest dealership. Worst mistake of my life. Two days later and they will not speak to me about my car. I was to had to have my vehicle towed to the closest dealership. Worst mistake of my life. Two days later and they will not speak to me about my car. I was told "we are writing up the cost." Now silence. When they answer the phone the women are rude and put out. The manager is "in a meeting." My service person is "with customers" going on 3 hours now. I was basically told you aren't our only customer. I am having my vehicle towed back out of there ASAP. Kia should be embarrassed. I wish there was a zero too. More

This dealership is the WORSE‼️ This place replaced my engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mo engine. They recommended new windshield wipers. Which I turned down. I picked up my car on Thursday night. The passenger side floor of the car had mold in it. They cleaned it supposedly. Sunday morning my car started to have a squealing noise. Oh and let's not forget my passenger side floors were still wet. My spouse took the car in on Monday. After waiting for three hours. They told him that the drivers belt was messed up when they put it back on my car. I'm no mechanic but isn't that something I should've known prior to them fixing my car. You know how they recommended some windshield wipers. Quincy Mosley the service manager is RUDE‼️ and definitely on a POWER TRIP. Corporate approved to have the belt replaced on my car and he tells me that he doesn't have to listen to corporate. He's the boss and what he says goes. I told him that corporate sent him an email. He told me he isn't going to check his email and that corporate doesn't tell him what to do and he doesn't like they way they provide payment. And because of that I can tell my boyfriend to get my car off his lot and never come back again. My boyfriend has taken 2 days off to get this handled and nothing still haven't been done about. I'M BEYOND PISSED AND NEVER WANT TO DEAL WITH KIA AGAIN BECAUSE OF IT‼️ THEY OBVIOUSLY DON'T CARE ABOUT THEIR CUSTOMERS. I've also attached the email I received confirming my appointment from Quincy Mosley. More

***DO NOT BUY OR SERVICE AT THIS DEALERSHIP**** ***SCAM ARTISTS!!*** buyer beware! Wow!! If there was a Negative star option this dealership would be worthy. Where do I even start? As a former Service ARTISTS!!*** buyer beware! Wow!! If there was a Negative star option this dealership would be worthy. Where do I even start? As a former Service manager of a very high end dealership being Land Rover and BMW the level of unprofessionalism at Atlanta West is the absolute worst I've seen! It started August of 2019 when I took my vehicle for diagnostics. Long story short I had two complaints of hesitation on acceleration with a CEL and over heating. I didnt hear from my advisor Angie for two weeks first of all. After I reached the so called "Service Manager " Quincy, I finally got a supposed diagnostic result. I was told the hesitation was not duplicated and it would be a month before the parts came in for the overheating issue. The dealership expected me to pay for a rental for a month because they could not help the part was on backorder. What? You tell the person that keeps your doors open " it's your responsibility, not mine"?? I was flabbergasted at this point as you could imagine. 1000.00 in rental for a month because Quincy said it was not his problem! I had to take HOURS out of my days contacting KIA inquiring if this was their standard for customer service. Needless to say, KIA refunded my money.. After a month, I pick my vehicle up and within two weeks the CEL came back on and the vehicle lost power, not to mention there was a new problem now, my gear shifter would not register when the vehicle was put in park. I had to take it out of gear and put it back in gear to start the vehicle again. I call kia and was FORCED to go back to this crappy dealership to address the hesitation and cel again. It is now November 28th and I just picked my vehicle up after having TO CALL THE SHERIFF'S OFFICE TO GO WITH ME to get my car released. This incompetent service department called and made a separate claim to create more money owed for the SAME ISSUE AS BEFORE to my warranty just because they failed to document on the first trip. After a week of my time on the phone with the dealership and warranty company trying to resolve the issue, instead of the advisor doing their job. The warranty company said it was simple, the dealership needed to just provide the documents that they failed to provide the first time showing where they could not duplicate. This dealership somehow could not comprehend this and refused to release my car. After documenting this incident through a police report I will be filing a lawsuit in Magistrate court Monday morning!! Marius the owner will SCAM YOU he is a smooth talker thinking he can do what he wants because he owns the dealership instead of owning his incompetent employees mistakes... Quincy the service manager is absolutely the least professional person I have ever encountered. What they fail to realize is I WAS IN THE BUSINESS AND A COP AND WILL ENJOY the process of suing them and posting reviews.. weekly to make sure no one else is damaged by this lowlife business.. ****DO NOT BUY OR SERVICE AT THIS DEALERSHIP*** More

UPDATE: Started recently receiving calls and letters from them, and when I say I have repeatedly asked for it to stop, it still continues. I called their corporate office and was told to sue them for harassm them, and when I say I have repeatedly asked for it to stop, it still continues. I called their corporate office and was told to sue them for harassment. Can you believe that??? 5 oil plug not tighten incidents, 2 brakes required, 40 thousand miles later brakes recommended to be replaced elsewhere. Parts that I order, sent back because they failed to notify me. Now I asked to stop receiving emails and calls, and I get, on a average of 2 emails a week, on "saving me money". After these incidents, they wouldn't even say "I am sorry", and they want me to take my car to them?? I had to pay for their services, then take, or have towed to fit it a second time. More

Deception, Unorganized, Improper Staffing, No Moral Standing This is statement made to ensure the public of the direct evil inwhich KIA stands for and why everyone needs to beware before trusting this brand. We This is statement made to ensure the public of the direct evil inwhich KIA stands for and why everyone needs to beware before trusting this brand. We all have the intent of putting faith in a good dependable vehicle and usually side with the recommendation of the dealership inwhich I did… In 2017, my 2012 KIA Optima SX GDI caught fire at the kick plate on the driver's side. After the fire department released it to me I made a call to Carriage KIA in Woodstock. The said to have it towed and they look at it. And so the did and made repairs and released the car to me. I paid for the tow. All worked performed. Even the cleaning. Exceeded $1000.00 in costs. On the invoice it states what happened and they did all recall checks as well. They did not. This year, 2019 the engine failed, and I called coperate and delt with a customer affairs guys. He had it towed and they did an engine replacement that took 5 weeks. I pitched a fit to get a curtosy car and he, guy in corporate send me to Enterprise. And yes he was flipping the bill except for the additional 75 dollars a week. So now not only do I have a car payment but now I have additionally cost of 300 a month to obtain transportation for work. I couldn't afford it and atressed to him my job endangerment. He said he couldn't help. So I put off the boss at IBEW 613 for a few weeks, unable to go to work. I finally get the car back after 5 weeks. All good they say and issues me an invoice saying it's good to go. Tested and drove. 20 hrs later the engine light comes on again. So coperate tows the car and I get a call that the waste gate is bad. Be 700.00. A components not covered under warranty. So the replace the block because of engine failure. The waste gate must be removed and reattached to the new block for operation. Then the car is testd and drove. 20hrs later this component that KIA touched fails and now they say it's my fault. Wow. So not only did I loose my job at the IBEW 613 because of no transportation to get there I am giving a car that isn't operational so I return it only to get a bill of a component that they removed and put back and I'm responsible? I could see if it is months down the road. But 20 hrs later. Yeah. Think twice before u buy here. They didn't report the car fire to right departments, shady. They have a man calling shots in California that has 3yrs experience in the car Industry. And they have a service department that is a joke. Disrespectful. Not trained. No morals. Nothing. If you are depending on a one vehicle choice for all your needs they u need to pass them on by. More car fires and negativity posted by 100’s on YouTube when you search these vehicles. It's crazy. Don't waste your time. It does t matter what you think you know or who you know. They discriminate against USAA Members as myself, IBEW 613 Members as myself and Georgia Sheriff's Association Members as myself... Don't be fooled into their deception.... More

Worst service I have ever used Since 2000, we have owned 9 Kias. Best service ever was with Martin Honda Kia in Delaware. THEY are a big reason we continued to purchase Kias. We Since 2000, we have owned 9 Kias. Best service ever was with Martin Honda Kia in Delaware. THEY are a big reason we continued to purchase Kias. We like the Kia brand and have been extremely satisfied with the service UNTIL moving from Delaware to Georgia. Your service is pathetic. I called twice, pushed "1" for the service department, went to the answer system which said it was full and could not receive and messages and then said goodbye and hung up. I then called back and pressed "O" for the receptionist. Told her the problem, (she did not listen and wanted to "Try to connect me with the Service department), she then said she would have someone from service call me back. No one ever called back (I am writing this the following day). Our last purchase from this dealership will be our last Kia purchased thanks to the pathetic excuse for service at Atlanta West Kia. Oh, yes, I will also be talking to the headquarters about this (they, apparently, already know of your excuse for service and are trying to improve it). When we went to the Kia plant in Georgia for a tour, we were treated like royalty since we had purchased so may Kias. They told us from now on we will get the Kia Family discount on our future purchases. We actually had a private tour. More

Horrible customer service I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in th I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in the service department. My first two visits were horrible and had a horrible service agent that never called me with updates or to even tell me it was ready to pick up. I contacted both the manager and service manager and received apology after apology. This morning I called to ask about a problem with back up camera and radio and was hung up on after being on hold for 20 minutes. I called again and left a message for an service advisor to call me back. I waited four hours and no one ever returned my call so I called the store to get the general managers voicemail and was told I could only email him so talked to the service manager who once again just offered up their phony apologies. I would say never use this Kia dealership they place no value on customer service or making the customers visit enjoyable. They act as if the customer is annoying to deal with. More