Atlanta West Kia - Service Center

Deception, Unorganized, Improper Staffing, No Moral Standing This is statement made to ensure the public of the direct evil inwhich KIA stands for and why everyone needs to beware before trusting this brand. We This is statement made to ensure the public of the direct evil inwhich KIA stands for and why everyone needs to beware before trusting this brand. We all have the intent of putting faith in a good dependable vehicle and usually side with the recommendation of the dealership inwhich I did… In 2017, my 2012 KIA Optima SX GDI caught fire at the kick plate on the driver's side. After the fire department released it to me I made a call to Carriage KIA in Woodstock. The said to have it towed and they look at it. And so the did and made repairs and released the car to me. I paid for the tow. All worked performed. Even the cleaning. Exceeded $1000.00 in costs. On the invoice it states what happened and they did all recall checks as well. They did not. This year, 2019 the engine failed, and I called coperate and delt with a customer affairs guys. He had it towed and they did an engine replacement that took 5 weeks. I pitched a fit to get a curtosy car and he, guy in corporate send me to Enterprise. And yes he was flipping the bill except for the additional 75 dollars a week. So now not only do I have a car payment but now I have additionally cost of 300 a month to obtain transportation for work. I couldn't afford it and atressed to him my job endangerment. He said he couldn't help. So I put off the boss at IBEW 613 for a few weeks, unable to go to work. I finally get the car back after 5 weeks. All good they say and issues me an invoice saying it's good to go. Tested and drove. 20 hrs later the engine light comes on again. So coperate tows the car and I get a call that the waste gate is bad. Be 700.00. A components not covered under warranty. So the replace the block because of engine failure. The waste gate must be removed and reattached to the new block for operation. Then the car is testd and drove. 20hrs later this component that KIA touched fails and now they say it's my fault. Wow. So not only did I loose my job at the IBEW 613 because of no transportation to get there I am giving a car that isn't operational so I return it only to get a bill of a component that they removed and put back and I'm responsible? I could see if it is months down the road. But 20 hrs later. Yeah. Think twice before u buy here. They didn't report the car fire to right departments, shady. They have a man calling shots in California that has 3yrs experience in the car Industry. And they have a service department that is a joke. Disrespectful. Not trained. No morals. Nothing. If you are depending on a one vehicle choice for all your needs they u need to pass them on by. More car fires and negativity posted by 100’s on YouTube when you search these vehicles. It's crazy. Don't waste your time. It does t matter what you think you know or who you know. They discriminate against USAA Members as myself, IBEW 613 Members as myself and Georgia Sheriff's Association Members as myself... Don't be fooled into their deception.... More

Worst service I have ever used Since 2000, we have owned 9 Kias. Best service ever was with Martin Honda Kia in Delaware. THEY are a big reason we continued to purchase Kias. We Since 2000, we have owned 9 Kias. Best service ever was with Martin Honda Kia in Delaware. THEY are a big reason we continued to purchase Kias. We like the Kia brand and have been extremely satisfied with the service UNTIL moving from Delaware to Georgia. Your service is pathetic. I called twice, pushed "1" for the service department, went to the answer system which said it was full and could not receive and messages and then said goodbye and hung up. I then called back and pressed "O" for the receptionist. Told her the problem, (she did not listen and wanted to "Try to connect me with the Service department), she then said she would have someone from service call me back. No one ever called back (I am writing this the following day). Our last purchase from this dealership will be our last Kia purchased thanks to the pathetic excuse for service at Atlanta West Kia. Oh, yes, I will also be talking to the headquarters about this (they, apparently, already know of your excuse for service and are trying to improve it). When we went to the Kia plant in Georgia for a tour, we were treated like royalty since we had purchased so may Kias. They told us from now on we will get the Kia Family discount on our future purchases. We actually had a private tour. More

Horrible customer service I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in th I have owned a Kia Sportage 2013 for a little over a year and had to visit this dealership two times and called another. They never return calls in the service department. My first two visits were horrible and had a horrible service agent that never called me with updates or to even tell me it was ready to pick up. I contacted both the manager and service manager and received apology after apology. This morning I called to ask about a problem with back up camera and radio and was hung up on after being on hold for 20 minutes. I called again and left a message for an service advisor to call me back. I waited four hours and no one ever returned my call so I called the store to get the general managers voicemail and was told I could only email him so talked to the service manager who once again just offered up their phony apologies. I would say never use this Kia dealership they place no value on customer service or making the customers visit enjoyable. They act as if the customer is annoying to deal with. More

No key with Wheel Locks and even worse customer service! Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock ke Bought a new vehicle from here a little over a year ago. When I went to get my tires rotated a few weeks ago, the shop couldn't find the wheel lock key anywhere in the vehicle. Needless to say, I called the dealership to ask about the key. They said that was a parts' question and that I would have to call and purchase a "new" key (which I never received in the first place). I decided to drive to the dealership to get the key in person and have the service team rotate the tires for me afterwards. After getting there however, I was informed that they don't sell "replacement" keys and that I would have to spend $60 on an entirely new set. Although they have a universal key to get the old locks off, I would have to purchase a new set and wait until they were shipped to have the service done. Unbelievable. Needless to say, I did not and will not be purchasing a new set of locks from this dealership, as this is their issue. I will be taking my business to another dealership! Fortunately for Kia, they use specific locks on their vehicles that inhibit tire shops to take them off without a specific key or else I would skip out on dealing with a Kia dealership altogether. More

Dissatisfied service Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor needs to be cleaned. Also to add, it was told that the cerpatine belt and spark plugs need changing. Keep in mind the vehicle was just in for oil change and a check off list a "week prior". More

Problem with the pricing The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was on Wednesday was on Friday so Wednesday oil change and tire rotation was $65 the Friday oil change and tire rotation was $40 that I have a problem with. More