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Atlanta West Kia - Service Center
Lithia Springs, GA
48 Reviews
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48 Reviews of Atlanta West Kia - Service Center
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September 22, 2016
Missing tires!!!! I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only tw I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only two tires swapped and you have to have a key to remove personally I think thy were there when I went in.. I noticed when I had a flat tire and tires were different, also had no spare the sales person failed to tell me about the mobility kit and no spare was in there., should have told me so I could bought a tire with my vehicle I am so disappointed . Dionte Moses was my service tech. More
by maygirl12
Employees Worked With
another tech in service a female, Danny Pompa
July 10, 2016
Danny We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having with a vehicle, Danny went above and beyond to make sure those issues were addressed We give him and his staff an A+. More
by Cason
Employees Worked With
Neko, . .
June 28, 2016
Dionte Moses is customer focused! I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to che I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to check after my next two oil changes. I got a free oil change coupon and he was glad to know that I was leaving the feeling safe. This guy can help turn this dealership around and they need more like him! More
by HERMAN
Employees Worked With
Dionte Moses
June 05, 2016
The Best I love Thoeton Road Kia they are the best.. They always go over and beyond to make sure I the customer is satisfied and pleased with service..... I l I love Thoeton Road Kia they are the best.. They always go over and beyond to make sure I the customer is satisfied and pleased with service..... I love Harold and the service guys.. Thank you More
by MsJuicyBaby
Employees Worked With
Service reps, . ., Harold Tharpe
May 27, 2016
No Customer service Had appointment at 2:30 so I arrived at 2:30. After taking the person that came in after me went before me it took 30 minutes to just sign me in. Whil Had appointment at 2:30 so I arrived at 2:30. After taking the person that came in after me went before me it took 30 minutes to just sign me in. While getting signed in the person in charge I guess proceed to tell the people who made an appointment that the appointment was for them not the customer. Then he compared the dealership to a doctor's office and said you make an appoint with a doctor but you have to wait 45 minutes to see the doctor. Then he said that's how it works here. All I need was an oil change, I was asked if I wanted a free car wash and I said yes. The customer service person brought out my fillers and asked if I wanted them changed at 3:34. I told him no then I sat there in the waiting over an hour and nothing. I went to my customer service person at 4:50 to ask what was taking so long. I was told that he would have to walk all the over to the other side to see about my car and he was very busy. After he finished what he was doing he would check on my car. I left the dealership at 5:15 with an oil change no car wash. Way to go Kia that was the worst service ever, almost 3 hours to do an oil change. More
by Kiaonwer
Employees Worked With
Donte' A. Moses
May 16, 2016
Horrible Took my 2016 Kia Sorrento in for oil change, trim on driver's side passenger door pulled loose (2nd time) and air conditioner not blowing cold. Was to Took my 2016 Kia Sorrento in for oil change, trim on driver's side passenger door pulled loose (2nd time) and air conditioner not blowing cold. Was told air was not working because a stone had went through the grill and hit the condenser. Seriously! The service department said it was not covered under warranty, go figure. She then said oh go call your insurance company, it may be covered. I talked with the service manager, he said we see this often. I was like if you see it often, why run a diagnostic on it. Why not look for the supposed hole, and take me for the 125.00 fee. Needless to say the service manager was rude. It's all about making a quick $ for them. Same thing supposedly happened to a friend's sportage More
by Tina123
Employees Worked With
Chris Johnson
March 01, 2016
Horrible experience Do not shop at this Kia dealership! When you take your car to the dealership for service the last thing you expect is to have shady service but that Do not shop at this Kia dealership! When you take your car to the dealership for service the last thing you expect is to have shady service but that exactly what you get from Thornton Rd Kia. I got a new transmission from them and less than a year but with 13,000 miles, I was told I had 2 bad sensors and I could pay only 2000 for a new transmission. Then to top it off he had a salesman call me about an hour later. Really, just 2000. Will I need to pay that every year? Do you think I would buy it from here? By the way I drive A 2012 Kia Optima with 71,000 miles on it. Shame on you Thorton Rd. Kia! More
by Theresa J
Employees Worked With
DK Hairston
January 02, 2016
they wont fix your car I bought a 2013 kia sorento the motor started knocking at 33,000miles when i took it to this dealership i was told that my warranty was void because i I bought a 2013 kia sorento the motor started knocking at 33,000miles when i took it to this dealership i was told that my warranty was void because i had a fram oil filter and oil dripping down the side of the motor. When i told (david) i was recording every thing he was saying he hung up on me not once but twice. When i finally got another person on the phone(anthony) i was told we are no longer refusing your warranty we are going to let corporate make a decision. Now all these (decisions) have been made before my car was torn down to even fairly see what is wrong with the car. This dealership in my opionion is crooked and will cheat you any way they can please be carefull.I will not stop telling the people the truth about this company untill they fix my car. I still have not heard back from them period anything i want to know i have to contact them for everthing. In my opinion do not buy from these crooks. More
by jcoley
Employees Worked With
david (the liar) and anthony
September 05, 2015
TRULY BLESSED I AM! IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIV IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIVE HOME WITH TWO CARS, HALLELUJAH, THIS WAS TRULY GOD,I HAVE A 2015 KIA YAY! More
by hilda1227
Employees Worked With
VALENTINE OLEKA
December 18, 2014
MISSJOHNSON I brought my car in for a Oil Change and Tire rotation and one of the service men put a dent in my car 2013 Kia optima by mistake. So I brought my ca I brought my car in for a Oil Change and Tire rotation and one of the service men put a dent in my car 2013 Kia optima by mistake. So I brought my car back to be repaired and the Job by the Body Tech was Poor and now I have to take my car Back so they a re fix It. IF any of the service Advisers inspected my car before calling telling me my car was ready, can clearly see what I see they should know as a customer I would not be happy. I don't Care how small of a dent it is I did not bring it in like that. Very disappointed More
by MISSJOHNSON
Employees Worked With
Anthony C.
