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Atlanta West Kia - Service Center
Lithia Springs, GA
51 Reviews
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51 Reviews of Atlanta West Kia - Service Center
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July 22, 2017
Dissatisfied service Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor Came in today due code p0106 MAP sensor. After Dia, we were told that this may have been triggered by dirty air filter (that was filthy) or the sensor needs to be cleaned. Also to add, it was told that the cerpatine belt and spark plugs need changing. Keep in mind the vehicle was just in for oil change and a check off list a "week prior". More
by Teacherlady
Employees Worked With
DK Hairston
June 20, 2017
Excellent Employee and Client Relations My car experience at this dealership was outstanding. From my initial phone call in making my appointment to my arrival. My service advisor Mr. MAT My car experience at this dealership was outstanding. From my initial phone call in making my appointment to my arrival. My service advisor Mr. MATT METTS was very friendly and concerned with what I needed to have done on my vehicle. It was like his car was in for repairs and made sure that everything was going well. He took personal pride to ensure that I was fully satisfied with what was happening with my vehicle. On future visits Mr. METTS will be my service advisor. More
by bond17
Employees Worked With
MATT METTS, . .
October 04, 2016
Problem with the pricing The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was The only problem that I have with Kia on Thornton Road is that I had to be hickle that I had oil change and tire rotation within the same week one was on Wednesday was on Friday so Wednesday oil change and tire rotation was $65 the Friday oil change and tire rotation was $40 that I have a problem with. More
by Leola Robetts Smith
Employees Worked With
Keith, . .
September 22, 2016
Missing tires!!!! I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only tw I am so disappointed my tires had to be swapped at dealership no one else has touched my vehicle has been no where else. I bought brand new. only two tires swapped and you have to have a key to remove personally I think thy were there when I went in.. I noticed when I had a flat tire and tires were different, also had no spare the sales person failed to tell me about the mobility kit and no spare was in there., should have told me so I could bought a tire with my vehicle I am so disappointed . Dionte Moses was my service tech. More
by maygirl12
Employees Worked With
another tech in service a female, Danny Pompa
July 10, 2016
Danny We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having We must say without a shadow of a doubt that our experience with Danny, the General Manager, was outstanding. We stated the challenges we were having with a vehicle, Danny went above and beyond to make sure those issues were addressed We give him and his staff an A+. More
by Cason
Employees Worked With
Neko, . .
June 28, 2016
Dionte Moses is customer focused! I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to che I was concerned my breaks on my 2014 Kia that I bought end of December 2015 need changing. Spur of the moment They worked me in and notified me to check after my next two oil changes. I got a free oil change coupon and he was glad to know that I was leaving the feeling safe. This guy can help turn this dealership around and they need more like him! More
by HERMAN
Employees Worked With
Dionte Moses
June 05, 2016
The Best I love Thoeton Road Kia they are the best.. They always go over and beyond to make sure I the customer is satisfied and pleased with service..... I l I love Thoeton Road Kia they are the best.. They always go over and beyond to make sure I the customer is satisfied and pleased with service..... I love Harold and the service guys.. Thank you More
by MsJuicyBaby
Employees Worked With
Service reps, . ., Harold Tharpe
May 27, 2016
No Customer service Had appointment at 2:30 so I arrived at 2:30. After taking the person that came in after me went before me it took 30 minutes to just sign me in. Whil Had appointment at 2:30 so I arrived at 2:30. After taking the person that came in after me went before me it took 30 minutes to just sign me in. While getting signed in the person in charge I guess proceed to tell the people who made an appointment that the appointment was for them not the customer. Then he compared the dealership to a doctor's office and said you make an appoint with a doctor but you have to wait 45 minutes to see the doctor. Then he said that's how it works here. All I need was an oil change, I was asked if I wanted a free car wash and I said yes. The customer service person brought out my fillers and asked if I wanted them changed at 3:34. I told him no then I sat there in the waiting over an hour and nothing. I went to my customer service person at 4:50 to ask what was taking so long. I was told that he would have to walk all the over to the other side to see about my car and he was very busy. After he finished what he was doing he would check on my car. I left the dealership at 5:15 with an oil change no car wash. Way to go Kia that was the worst service ever, almost 3 hours to do an oil change. More
by Kiaonwer
Employees Worked With
Donte' A. Moses
May 16, 2016
Horrible Took my 2016 Kia Sorrento in for oil change, trim on driver's side passenger door pulled loose (2nd time) and air conditioner not blowing cold. Was to Took my 2016 Kia Sorrento in for oil change, trim on driver's side passenger door pulled loose (2nd time) and air conditioner not blowing cold. Was told air was not working because a stone had went through the grill and hit the condenser. Seriously! The service department said it was not covered under warranty, go figure. She then said oh go call your insurance company, it may be covered. I talked with the service manager, he said we see this often. I was like if you see it often, why run a diagnostic on it. Why not look for the supposed hole, and take me for the 125.00 fee. Needless to say the service manager was rude. It's all about making a quick $ for them. Same thing supposedly happened to a friend's sportage More
by Tina123
Employees Worked With
Chris Johnson
March 01, 2016
Horrible experience Do not shop at this Kia dealership! When you take your car to the dealership for service the last thing you expect is to have shady service but that Do not shop at this Kia dealership! When you take your car to the dealership for service the last thing you expect is to have shady service but that exactly what you get from Thornton Rd Kia. I got a new transmission from them and less than a year but with 13,000 miles, I was told I had 2 bad sensors and I could pay only 2000 for a new transmission. Then to top it off he had a salesman call me about an hour later. Really, just 2000. Will I need to pay that every year? Do you think I would buy it from here? By the way I drive A 2012 Kia Optima with 71,000 miles on it. Shame on you Thorton Rd. Kia! More
by Theresa J
Employees Worked With
DK Hairston
