Atlanta West Kia - Service Center

they wont fix your car I bought a 2013 kia sorento the motor started knocking at 33,000miles when i took it to this dealership i was told that my warranty was void because i I bought a 2013 kia sorento the motor started knocking at 33,000miles when i took it to this dealership i was told that my warranty was void because i had a fram oil filter and oil dripping down the side of the motor. When i told (david) i was recording every thing he was saying he hung up on me not once but twice. When i finally got another person on the phone(anthony) i was told we are no longer refusing your warranty we are going to let corporate make a decision. Now all these (decisions) have been made before my car was torn down to even fairly see what is wrong with the car. This dealership in my opionion is crooked and will cheat you any way they can please be carefull.I will not stop telling the people the truth about this company untill they fix my car. I still have not heard back from them period anything i want to know i have to contact them for everthing. In my opinion do not buy from these crooks. More

TRULY BLESSED I AM! IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIV IT IS REALLY A BLESSING TO TAKE YOUR 2007 KIA IN FOR A SERVICE CALL, WITH NO INTENTION TO BY A NEW CAR BUT AFTER A LITTLE DEALING, AND PRAYER , I DRIVE HOME WITH TWO CARS, HALLELUJAH, THIS WAS TRULY GOD,I HAVE A 2015 KIA YAY! More

MISSJOHNSON I brought my car in for a Oil Change and Tire rotation and one of the service men put a dent in my car 2013 Kia optima by mistake. So I brought my ca I brought my car in for a Oil Change and Tire rotation and one of the service men put a dent in my car 2013 Kia optima by mistake. So I brought my car back to be repaired and the Job by the Body Tech was Poor and now I have to take my car Back so they a re fix It. IF any of the service Advisers inspected my car before calling telling me my car was ready, can clearly see what I see they should know as a customer I would not be happy. I don't Care how small of a dent it is I did not bring it in like that. Very disappointed More

service review I brought my car in for a oil change, and I was greeted with a warm smile from David Ciporkin. He provided me with exceptional customer service. The s I brought my car in for a oil change, and I was greeted with a warm smile from David Ciporkin. He provided me with exceptional customer service. The service to my car was very quick, and I was advised of other services to maintain the care of my car upon my next visit. I bought my car in Conyers but I prefer this dealership because of the excellent customer sevice. Thank you again! More

Went in just to get an oil change on my Kia Amanti. While in the waiting area we went to get a cup of coffee and ended up leaving later that evening with a brand new Kia Optima and tickets to Atlanta F While in the waiting area we went to get a cup of coffee and ended up leaving later that evening with a brand new Kia Optima and tickets to Atlanta Falcon Home Games! What a day!!!!! More

I came into the Kia dealership to have some car repairs on my old Kia and thanks to James McCoy for the second time around I left with another new Kia. I am very pleased with James McCoy service as well as on my old Kia and thanks to James McCoy for the second time around I left with another new Kia. I am very pleased with James McCoy service as well as the other staff there at the Dealership. I am loving my Soul Plus thank you James McCoy. More

Stock#12482. I rated this dealer all 5's because of my overall experience. Everyone at the dealership was helpful and friendly and worked with me and my budget. overall experience. Everyone at the dealership was helpful and friendly and worked with me and my budget. More

I visited Douglasville KIA for an issue with my daughter's 2007 Spectra. The reason for the visit was when the car was ideling it would shut off. So, I took the car to the dealer instead of a gener daughter's 2007 Spectra. The reason for the visit was when the car was ideling it would shut off. So, I took the car to the dealer instead of a general mechanic because this was a serious matter and I needed the people that have been trained on this engine to get it right. After being told that the computer showed that it was the crankshaft sensor and the cost would be 169.00 with labor that was fine. Then the service guy said that his technician noticed that fuel was dripping from a fuel capacitor and that would have something to do with it as well. The fuel capacitor cost was 539.00 with labor and my total cost with tax was around 870.00 approximately. I told the service writer to go ahead and fix the car and we could pick it up at the end of the day. When my wife and daughter went to get the car my daughter drove the car about two miles from the dealership and it shut off on her again. She went to mcdonalds and the car shut off twice more while waiting in the drive thru lane. She immediately took the car back to the dealer and they appologized for the inconvenience and said that they would take a look at it again tomorrow. The srvice manager refused to give my wife the check back that she had written for the service until she got into a shouting match with him and let him know that we would be stopping payment on the check until the car is done right. Come to find out that no one drove the car to see if the problem had been corrected before the customer came back to pick it up. If they had driven the car they would have found out that it was not ready for pickup. Once we picked up the car I couldn't get a straight answer from anyone and I don't recommend this dealer for service of your KIA. I work for KIA Manufacturing of Georgia in West Point and they ask that we use the dealers and to let them know of any dealer problems and excellence for their information on dealers because they are customer focused. So I will be writing to them as well and will drop off the letter in person for the President of KMMG there in West Point when I return to work on Monday. More

I went in for service of my 2011 Sorento and looked at the 2012 Sportages and ended up trading up for a the Sportage with Ifeany Anigbo and he and everyone at the dealership were awesome!!! the 2012 Sportages and ended up trading up for a the Sportage with Ifeany Anigbo and he and everyone at the dealership were awesome!!! More