Camelback Ford - Service Center

I do not recommend Camelback Ford for service. While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for someth While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for something that needed done 2 days after my purchase. Upon I arrival I was “greeted” by a lady named Sandy who promptly looked at her computer and said in a rude tone, “You’re with Henry! Two desks down! She had no one in front of her, she clearly could’ve helped or at the least been a little nicer. I went two desks down and stood behind a customer at Henry’s desk who had a little bit of an issue going on, I stood there for 20 mins past my appt time all the while there were zero customers at the desk to the left or right of Henry. I don’t know the girl on the end, she looked as though she may have been at lunch. However the two in the middle Angie and Sandy had ZERO customers at their desks. They were answering phone calls but not so many that they couldn’t help a fellow coworker instead of letting me stand there for 20 minutes. An older lady walked in and said “Hello Sandy, I’m and then stated her name and again a a rude tone says you’re with so and so and pointed to the desk to the right of me. This is NOT how you treat customers. Ok maybe the ladies in the middle aren’t service writers, I have no idea, but they did have access to who we were and most likely could have checked us in, it was not cool standing there for 20 minutes behind a frustrated customer. I’ve been to other service departments and have never had this kind of service. All the service writers and receptionists worked together to make it a good experience. Walking in here from the get go you felt like you were a problem and bothering them.. The absolute ONLY thing that made it bearable was the sales department spoke with me and another customer waiting had a nice conversation with me and he also agreed there needs to be something done. I spoke with Herb who came up to me and he was super nice and let me know that they don’t want me to have a negative experience. Well, I did. There were things I got emailed about and had to call to have them explain why I got emailed for stuff. This wasn’t explained when I checked out. I ordered floor mats for my vehicle and had them delivered to a different service department at a different Ford dealer closer to my home and when they came in I went to pick them up and was treated like a real person and not a number and they had only 2 people working and were on the phones. Yet they put their customer on hold and greeted me and asked what I needed and took care of it. Highly unlikely I will make the drive to camelback service center ever again or recommend Camelback Ford service center to anyone. I also asked about the air in my tires as they were on 30 and it says should be 36 but was told 30 is ok for Az. Never got air. Was also told that most likely my oil life indicator would still stay at 9 percent because that just happens even after a change. I wish I could remember the guy who told me that because he’s wrong mines been fine since the oil change. Don’t go here if you want to be treated more than just a number. More

a friendly, fast service. would recommend worker “Calvin S”, very friendly and welcoming to the place. would recommend worker “Calvin S”, very friendly and welcoming to the place. More

Made an appointment for service (ventilated seats on my 2023 F150 not working). Vehicle is under the 3 year / 36k mile manufacturer warranty. Arrived for my appointment, immediately was greeted by who I wo 2023 F150 not working). Vehicle is under the 3 year / 36k mile manufacturer warranty. Arrived for my appointment, immediately was greeted by who I would guess is a lot attendant. He confirmed I had an appointment and asked me to describe the issue. I explained the ventilated seats were not working. He immediately responded that it would take 3-5 days to diagnose the issue and it there would be a $250 diagnostic fee. I replied that the vehicle is under warranty and I would not be paying a diagnostic fee. I finally got to speak w/ the service advisor who confirmed the issue and clarified the fee would not apply. He did, however, confirm the 3-5 day timeline to diagnose the issue. Camelback ford website states they do offer courtesy vehicles, so I inquired w/ the service advisor. If I have to leave my truck at the dealer for 3-5 days, just to diagnose, I would seem they should provide a courtesy vehicle. He said there was no courtsey vehicles available but mentioned they have an agreement w/ Hertz, so I could rent a car at my own expense on a discounted rate. This was not an option for me. I spoke w/ my wife and we decided to leave the truck for the 3-5 days and handle our busy schedules w/ one vehicle, as this issue of the non working ventilated seats is kind of a big deal in the summer in AZ. I am now on day 4 of the 3-5 day window and I have not heard any type of update and as far as I can tell, my vehicle has just been sitting on their lot since Tuesday with no actions taken. I have been checking the ford pass app consistently to see if it has moved and it has not. It seems like this dealers strategy is to intake as many cars as they can for service, then just leave them on their lot until they have a mechanic available to work on it. That is not a very customer service friendly strategy. If I had an appointment on Tuesday at 1030a, there should have been a mechanic available at that time to work on my vehicle. I have never experienced this type of thing at any other dealer I have ever had service done at on any types of vehicles. I would not recommend Camelback ford service to anyone looking / needing service done on their vehicle. If you do plan on using them, I would suggest making arrangements for a courtesy vehicle in advance, so you are not w/o your car for 3-5 days, while it just sits on their lot and they don't even work on it. Overall, a very frustrating experience with Camelback ford service. I will update this review once I hear back from the dealer on the status of the service to advise if they were able to correct the issue and what the total timeline ended up being. More

They took care of me after I had a poor experience on time. They are one of the most available dealer services in the valley. time. They are one of the most available dealer services in the valley. More

Scheduled an appointment for 10. Showed up 5 mins early. No person that I made appt with showed up. Assigned me to some random person who looked overwhelmed. Waited 4 hours and didn’ Showed up 5 mins early. No person that I made appt with showed up. Assigned me to some random person who looked overwhelmed. Waited 4 hours and didn’t even get my tires rotated that I came in for. Don’t think I’ll be back More

It appears that Camelback Ford has forgotten about customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to maki customer service. It makes NO sense for someone to have to drop their car off, not have it even looked at for several days. Whatever happened to making an appointment and getting your car evaluated? I understand parts may take time to order, but to expect someone to be without their car for several days while it sits unattended at Camelback Ford is totally ridiculous, all for the convenience of Camelback Ford. When I called to inquire about this I got a long-winded response about their "process". Unbelievable. We will be looking for another Ford service center. I do not even want to give them one star. And the service advisor doesn't bother to return phone calls. More

My Dad always bought new cars at Camelback Ford, way back to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealers to when it was under a prior ownership and name: Covey Ford Lincoln Mercury. I have kept up the family tradition, always buying new, and the dealership service department keeps a car “like new” until the next purchase. The top executive, Herb Jernukian, New Car Sales Manager Peter Purcarelu, and Service Advisor Cherish Middaugh are knowledgeable, professional, and are the reason I recommend Camelback Ford to friends and colleagues. More

I brought my Mustang in twice because the air conditioning didn't work. I was charged twice, but it was never repaired. I had to take it to a small shop that repaired it in one visit. I was ch conditioning didn't work. I was charged twice, but it was never repaired. I had to take it to a small shop that repaired it in one visit. I was charged a lot twice by Camelback Ford for nothing. Also, I had the brake lights replaced. The repairman never even put the panels back together after replacing the bulbs. I had it serviced, too, and they never put a mileage sticker in the window. I wonder if it was really serviced. But I sure was charged. More