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Camelback Ford Lincoln - Service Center

Phoenix, AZ

3.6
61 Lifetime Reviews Review Dealership

61 Reviews of Camelback Ford Lincoln - Service Center

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October 13, 2020

"Jacob made the buying experience very easy and painless..."

- garroborich123

Jacob made the buying experience very easy and painless went in for service and ended up with a new vehicle if it comes time to trade l will not go anywhere else

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Recommend Dealer
Yes
Employees Worked With
Oct 15, 2020 -

Camelback Ford Lincoln responded

Thank you for your positive review!

September 10, 2019

"Stolen Floor Mats"

- Jose Guzman

Last week, Tuesday morning, September 10, 2019, I had an appointment to replace the passenger side airbag. My brother and I brought in my mustang and it was there all day. I picked it up late afternoon and the car had been washed. Next morning as I was getting things in order, I noticed my rear seat floor mats were gone!!! I drove back to see service writer, Jessi Tays at Camelback Ford to go get my floor mats. Jessi went to go look for them, returning and telling me they were not there. I told him someone stole my mats and they need to be replaced. I also told him, these mats are cloth mats and in excellent condition because people rarely sit in my back seat, they need to be replaced at no cost to me. Jessi told me to go have a seat in the waiting area, later telling me the service director is looking into this. Jessi came back to me, telling me those type of floor mats are no longer made and only available in rubber. I told him no, I won’t accept that, someone took my floor mats and I want the same type replaced. At this point, I begin thinking, If this is the type of service I am receiving, I will not be purchasing a new vehicle from this Camelback Ford Dealers! Jessi again, comes to see in the waiting area and starts suggesting that I look on Amazon to find the ones I want. I repeated what he just suggested. So you want me to search on Amazon? I also said, I can’t believe you are suggesting I search for floor mats all because someone stole my floor mats! He said he didn’t know what size to get! Really? He has my vehicle Information and he is stalling !!! I suggested he take measurements of the area where my floor mats were so he left to get a measuring tape. He met me at my vehicle and I was speaking to my sister. I told Jessi after wasting over two hours of waiting I told him I had to leave because I was too upset. That was one week ago and I have not heard nothing!

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Recommend Dealer
No
Employees Worked With
Jessi Tays
Sep 11, 2019 -

Camelback Ford Lincoln responded

Jose, We have reached out to you and sent you pictures of the floor mats that we would like to order. We are waiting on your approval to accept our offer and replace the mats . Thank you- Jill Chafitz

August 23, 2019

"The WORST at customer care! "

- Carolyn623

UPDATE received a call on this review from "Chris, the service manager" at Camelback Ford who basically bullied me asking if I left this review, stating that he knows how this works and that he can leave reviews too. The level this has gone too is beyond unprofessional! I asked to speak to his manager and he stated that he didn't have one. MY EARLIER REVIEW! Took my Ford Explorer in for service on a Thursday night expecting to hear from them sometime on Friday. At 2pm my husband called them to get a status. Alan told my husband that he'd try to squeeze my car in. My husband questioned that because I had an appointment. My husband was told that there were customers who had appointments 3 days prior who were ahead of me. Sounds a little absurd but why make appointments if you can't get to a car for 3 days? So at 3:20pm we received a call that they won't be able to do anything about the car until MONDAY and suggested that I leave the car, Seriously. Not for parts but just that they couldn't get to it until MONDAY. I am so sorry I bought my car from this location. Don't waste your time here!!!!

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Recommend Dealer
No
Employees Worked With
Alan Taberez in the service department and the service department manager
Sep 03, 2019 -

Camelback Ford Lincoln responded

Carolyn, We are sorry to hear that we didn’t deliver a 5 star experience. Our customers are our greatest asset and we value your business. I understand you have spoken with the General Manger and I truly hope his apology has been accepted We apologize again for any frustration and we hope to change your mind in the future. Thank you, Director of Customer Relations Jill Chafitz at 855-902-9505

July 24, 2019

"Kayla Rivera was AMAZING!!"

- haneys

Had a new Ford Roush truck, air conditioning went out in 115 degree weather. We were on vacation and Kayla took such great care of us. Within two days we were back on the road. Thanks Kayla!

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Recommend Dealer
Yes
Employees Worked With
Kayla Rivera
Jul 27, 2019 -

Camelback Ford Lincoln responded

Thank you for the 5 star review on Service Advisor Kayla Rivera. We are so happy to see she was able to get you in and out and on the road within 2 days. We thank you for Choosing Camelback Ford for your servicing needs and we are excited to see you on your next visit. Please let us know if you need anything moving forward. We hope you're loving you New Ford Roush Truck .Jill Chafitz -Director of Customer Relations

June 23, 2019

"Great."

- Carguy

Great experience. Made the whole process very easy and very pleasant. I absolutely recommend anyone looking for a car drop by. They won't regret it.

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Recommend Dealer
Yes
Employees Worked With
Ivette Erives
Jul 13, 2019 -

Camelback Ford Lincoln responded

Thank you for your recommendation. We appreciate your support. We will be sure to pass along you review Ivette Erives. Have a great day! Jill Chafitz -Director of Customer Realtions

May 15, 2019

"Good tune up but unprofessional customer service"

- mooeyrap

We've been going here for 3 years doing oil changes and other car maintenance until I worked with Alan Tabarez. He was very rude, unprofessional and made us felt very uncomfortable. We will start finding a new place for our car maintenance!

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Recommend Dealer
No
Employees Worked With
Other Employees : Alan Tabarez
May 12, 2019

"Service and a Smile"

- Kevinrhen12

I worked with Victor from the service department, great guy, knowledgeable. Ivette from sales is knowledgeable, found the right deal, and didn’t push me.

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Victor, Ivette Erives
May 18, 2019 -

Camelback Ford Lincoln responded

Thank you for the awesome 5-star review ! We are glad to hear that you found exactly what you were looking for and that Ivette Erives and Victor Saenz was able to provide you with such great service. We appreciate your business and hope to see you again next time. Jill Chafitz-Director of Customer Relations

March 25, 2019

"Allen servicer dept."

- Dru N

Allen , knowledgable, professional and caring He not only reassured me , kept me in the loop with changes going on with me car . I will be coming back to purchase becuase of Allen .

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Recommend Dealer
Yes
Employees Worked With
Allen service dept.
Mar 25, 2019 -

Camelback Ford Lincoln responded

Thank you for stopping by and sharing your experience with us. We couldn't be happier to see that Service Advisor Alan Tabarez went above and beyond to provide you with a quality service. We look forward to seeing you soon. Jill Chafitz- Director of Customer Relations.

February 28, 2019

"Prepaid Maintenance Plan, would not honor full amount."

- Jeff123

Purchased the MPP maintenance plan when buying the Mustang. Brought car in for 3rd oil change. Upon completion of the service, advisor informed me that I had to pay $86, because MPP would only cover $40 of the cost. After informing Brandon that I have not had to pay on my prior oil changes. After debating with Brandon & Customer Service. They dropped it to $65, I paid my $65 and left. Took 2 weeks to get my contract honored and repaid my $65. Also Brandon said I needed a 4 wheel Alignment. I informed Brandon to check my car history. It was performed 5K miles ago. Sales pitch! To add, each visit during the last 3 years I have had 3 different service advisors? This day was the worst customer service experience I have experienced and I will not be back. Like there motto states. "Your Gonna Love It" I did not.

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Recommend Dealer
No
Employees Worked With
Brandon
February 21, 2019

"Amazing Experience"

- AJones612

I was going to have my Ford serviced and had gotten an email Eric showing me some 2018 Ford Edges. I emailed him back to let him know I was interested in one of the vehicles. I made an appointment for later in the week but then decided to go early and check out the car. As soon as we parked at the dealership the customer service started! We were introduced to Eric. He took the time to explain the vehicle I was interested in. I only wanted to look at the car because I was very happy with my 2014 Edge, it just needed to be serviced. Eric arranged a test drive for us on the 2018. When we returned he had everything ready, even all the different payment options available. It was great. He arrange to have my other car picked up and even offered to check on having LED lights installed on my new Edge. Anything myself or my partner had a question on, he had an answer. It's been an amazing buying experience!!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Arthur Berger, Eric Steffes
Feb 21, 2019 -

Camelback Ford Lincoln responded

Thank you for the rave review on salesman Eric Steffers! We truly appreciate the opportunity to do business with you, and couldn't be happier to hear you love your new 2018 Ford. We look forward to working with you again in the future. Welcome to the Camelback Ford Family! Jill Chafitz Director of Customer Relations jchafitz@vtaig.com

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