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Camelback Ford
Phoenix, AZ
1,388 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,388 reviews
July 24, 2017
Awful service. There deceitful and will take you for your ca Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Horrible service, held my car till I paid $450 that I did not authorize. Avoid Scott Brooks... a complete crook and has clear communication problems. Had to pay $550 after I had it towed off their property, and the issue was still unresolved. A crook and horrible human being. More
by Emertjack
Employees Worked With
Scott Brooks
June 29, 2017
Very disappointed On May 27th my husband and I went to Camelback Ford to look at larger vehicle for him. We ended up going with a 2017 F150. As they were finalizing his On May 27th my husband and I went to Camelback Ford to look at larger vehicle for him. We ended up going with a 2017 F150. As they were finalizing his transaction they asked me about trading in my vehicle for the 2017 Explorer. I did and we both left with new vehicles that day. We had such a GREAT experience my mother went in later that same day and purchased a 2017 Edge. She then returned a couple of days later with her husband to purchase a 2016 F150 for him. Two weeks later we receive a message to come into the dealership. We went down to find out that the terms of the loan on my Explorer had changed but they were able to keep my monthly obligation the same so that was fine. While there we inquired about my husbands F150 loan as we had an upcoming payment due on the truck that we traded in. We were told that everything is fine, Sonny (the GM), has connections and we have nothing to worry about it will go through. In addition, we have 10 days grace period on the payment. Approximately one week later we started receiving decline letters with my husband and my mother listed as borrowers in my husbands F150 purchase. This is confusing to me as it was my husband and I who made the purchase and we were not at the dealership at the same time as my mother. It is now June 26th and we have yet to receive any communication from the dealer. We have had the truck in our possession for 30 days and one day away from being 10 days late on the truck that we traded in. I called the finance company to find out that our vehicle had in fact not been paid off so I called and left a message for our finance manager to find out what is going on with my husbands F150. He later texted me that evening requesting that we come to the dealership the next day. I informed him that was not possible and requested a reason as to why we needed to come down. I also informed him that if we needed to return the F150 we have had after market running boards that need to be removed. I was able to find out that the financing did not go through on my husbands vehicle. When I asked as to HOW and WHY my mother was added to my husbands loan I was unable get an explanation and was told I'm just the messenger. I requested a call from someone who could give me an explanation and that did not happen. Now it is June 28th and we receive a voicemail from finance requesting we come to the dealer and we're told they have options for us. We called back letting them know we would be there within the hour and arrived at 3pm in the aafternoon. Upon arrival we were told that everyone had left for the day. They sent someone else out to speak with us. We explained everything that had happened and requested an explanation as to HOW and WHY my mother was added to a loan with my husband without authorization and was told that is above his head and the powers that be are not there to answer our questions. He also was unable to give any explanation as to how we were allowed to keep a vehicle for 30 days that did not have financing and how much longer would we have had it had I not called to find out what was happening. We knew at this point that there weren't any options available so they had asked if we would like them to remove the running boards or we could submit a receipt and they would reimburse us. I asked for them to remove them while I wait. I was then given a We Owe You document and was told he would see if anyone there could have the running boards removed. Meanwhile we had received communication that they were going to charge us for removing the running boards and then told us we wouldn't be charged. I don't know who to believe or to trust at this dealership. So I took it upon myself to have the running boards removed the following day after work and would then be in the next day on June 30th at 11am to return the vehicle and take back our GMC. I am still waiting for an explanation on the fabricated loan that they put together. Not to mention the invasion of privacy that my husband has now incurred since his mother in law (my mother) received bank denial letters outline his financial and credit history. I am very disappointed in the dealership and how we have been treated. I am sharing our story in an effort to help protect others from going through this same experience. More
by Jennifer S
Employees Worked With
Sonny Frisenda, Sabeur Abidi
June 21, 2017
Great Experience! I decided that I wanted to get into a brand new Ford Focus ST without even driving one, did research and watched videos on them. Decided last Saturday I decided that I wanted to get into a brand new Ford Focus ST without even driving one, did research and watched videos on them. Decided last Saturday to go in and look at one with ZERO intention on buying one right now as I am getting ready to do a lot of traveling. I was met by Gregg Nelson and told him boldly that I am just browsing but interested in a test drive. Loved the car while driving it but still wasn't going to discuss numbers. There was zero pressure on me to buy the car at all and it was nice since I am a first time buyer and have never dealt with dealerships before. Monday afternoon, driving home from work I decided to pull the trigger on it because I couldn't stop thinking about the car. So I went in and worked with Lexie Chinn and she took care of me and made sure I was absolutely happy with the numbers and what I was getting into. My credit wasn't as good as I thought it was (thanks, Credit Karma) but the payments we're very close to what I was used to with my trade in so nothing will change there for me and thats with the 6 year warranty that covers everything other than tires. UPDATE: As a first time buyer, I got worried as finance didn't get back to me until the end of the week on the deal. Jason kept telling me to relax and that the deal was done. I finally get the word to come in and everything is finalized. As I went in and expected to hear a high side, he came back to me with a much lower APR than the sales staff gave me, lower monthly payments, shorter loan duration and even money off the car...He wasn't lying when he told me he was working for me and getting the best deal possible. I will update this as I forgot a couple of names that I worked with. More
by Jordan L Nelson
Employees Worked With
Lexie Chinn, Gregg Nelson, Zachary Scharnow, Jason Tweet
June 20, 2017
Bait and switch General Manager and staff didn't follow through and shipped the automobile with apparent damage that was brought to their attention and agreed to repa General Manager and staff didn't follow through and shipped the automobile with apparent damage that was brought to their attention and agreed to repair it. Additional staff sent e-mail that the car was in excellent, like new condition. More
by J
Employees Worked With
Eddie Escobar and General Manager
May 26, 2017
Great people, great experiance . Walked in and met with Rudi and Jose Alvarado, and in a couple of hours drove out with a 2017 Ford F150, payments were on point, and they treated me l Walked in and met with Rudi and Jose Alvarado, and in a couple of hours drove out with a 2017 Ford F150, payments were on point, and they treated me like an old friend. I will recommend this place to others , and when looking for a car for my Wife i will be coming back. More
by Ford Friend 3
Employees Worked With
Jose Alvarado
May 01, 2017
Bait and switch Camelback Lincoln Lets just say I had a more than unpleasant experience with Finance manager Brad kriess. The salesman Rick Silverman basically let it happen then stopp Lets just say I had a more than unpleasant experience with Finance manager Brad kriess. The salesman Rick Silverman basically let it happen then stopped taking my calls. Only the threat of litigation got this resolved. Then with a supreme dose of arrogance they send a letter asking if I had friends or relatives to refer. WOW !!! That says it all. More
by Ripped off
Employees Worked With
Rick Silverman Sales ? ,Brad Kriess Finance,Byron danielson Manager
April 13, 2017
Great Service Experience I called Camelback Ford to schedule an appointment to have 2 key FOBS programmed for a truck I just purchased. Within minutes of scheduling an appoin I called Camelback Ford to schedule an appointment to have 2 key FOBS programmed for a truck I just purchased. Within minutes of scheduling an appointment, I had an email and text confirmation with the day, time and service advisor. I arrived as scheduled, Justin took care to the paperwork as soon as I arrived and the truck went back for the work. EVERYTHING was smooth as silk during the visit, and Justin was friendly, professional, knowledgeable and took care of everything. More
by SamMerritt
Employees Worked With
Justin James
March 22, 2017
Great Service! Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously cared Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously cared for. Their service is top notch and very friendly. From the service rep to the front office staff (especially Kayla) that makes sure you have a quick ride back home, a rental or you get checked out promptly. They are the best! More
by Don R.
Employees Worked With
Kayla, Brad Lane
February 12, 2017
Displeasure with Camelback Ford On 12/17/16 I purchased a 2016 Mustang GT from Camelback Ford. This was a Ford Certified Pre-Owned vehicle. They stress that it is “certified” and tha On 12/17/16 I purchased a 2016 Mustang GT from Camelback Ford. This was a Ford Certified Pre-Owned vehicle. They stress that it is “certified” and that it has gone through a 172- point inspection. One of the things on that inspection report is glass: Windshield, Side and Rear Window Inspection. They provided a signed inspection report at the time of purchase stating that all of the glass was in good shape. About two weeks after purchasing the vehicle I had the windows tinted. After tinting the windows it was obvious that the back glass had many scratches. Probably 20 different scratches, some deep enough you can catch your fingernail in them. I did not notice the scratches before the tint. I did not inspect it closely because Camelback Ford said it was good. I had a signed inspection report. I contacted Camelback Ford and told them about the issue. I talked with Russ Royal (not sure of the spelling). He seemed like a reasonable person, and told me to bring the car in so he could look at it. I drove up to Camelback Ford after work on 1/19/17. I was told Russ was in meetings and another employee was sent out to talk with me. I did not get this person’s name because I assumed Russ would be out to meet with me at some point. It was an overcast and rainy day. In order to see the scratches the car needed to be pulled under some cover and the rain wiped off the glass. I was not asked to do this; he did not even make an attempt to wipe off the glass. I wiped off a portion of the window so he could see what I saw. He snapped one picture, of one portion of the scratches. He said that the scratches would be acceptable as “certified” glass because it was not actually broken or cracked. I then asked, if there had been a dent in the quarter panel if that would also be considered acceptable? His response was that it would depend where the dent was located. If seemed they had no intention of doing anything for me from the start, because he did not even take the time to wipe the raindrops off and look at the entire glass. I told the employee I would wait until Russ was free for a minute so I could talk with him. I waited about an hour. The same employee that did not bother to really look at the glass came and told me that Russ would not be free for a few more hours, and there was nothing they could do for me, and I should leave. I questioned him and asked whether not replacing a $400 piece of glass was worth upsetting a new and potential future customer. He stated there was nothing he could do for me; Russ would not be coming out to talk with me, that I may as well leave. Keep in mind that this is a certified vehicle which they have said they inspected and that the glass was fine. I am not upset that they did not catch the scratches on the initial inspection. It would have been hard to see without the tint unless you were looking. However, with the tint and the sun, the scratches stand out and are easy to see. The inspector of the glass at Camelback Ford should have caught this. It is NOT minor glass damage. I am upset with the attitude of this employee, of just blowing it off. How can he state that the glass meets Ford’s standards for a certified car when he did not even wipe off the glass to look at it? He also stated the window-tint business may have been responsible. You tint the inside of the window, not the outside and I was there when they tinted the glass. It was not done there! That is just another excuse he could put out there so the dealership would not have to explain why they did not want to take responsibility. I am also upset that Russ could not find 15 minutes to look at the car. I was there for a couple of hours and I would have waited longer. Camelback Ford had no intention of doing anything from the start but could not be honest about it. If you purchase a certified vehicle from Camelback Ford, you’re money ahead to take the time to check all points on the 172 point inspection yourself, before you write the check. More
by Mustang
Employees Worked With
Russ Royal
January 21, 2017
Any issues I had have been rectified I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the process of what was going on. This dealer seems to care about their cutsomers, when they see someone is upset they take action. That's all that's needed to happen and they did it. More
by dplante67
Employees Worked With
Matt, Gabe, Natasha
