Camelback Ford

I am very pleased with the sales people, particularly Michael McAdams. I was not pleased with the high pressure from the finance manager, Ray Garcia, to purchase the MPP (probably to get a commission). Michael McAdams. I was not pleased with the high pressure from the finance manager, Ray Garcia, to purchase the MPP (probably to get a commission). I had been at the dealer for over 6 hours waiting for a F250 with the features I wanted to be located at another dealer, so I was exhausted and impatient when I met with Ray Garcia to sign the contract. He spent a lot of time explaining the MPP, for which I indicated I was not interested. He put it on the contract anyway and with gross misjudgement I signed it (I would have confessed to anything by then). I returned the following day to cancel the MPP. It took until 11/2 to get credited at the lender. Too bad this one episode resulted in my rating for "Overall Experience" to be only "OK". More

My wife and entered in a contract to purchsae two vehicles. One was a 2013 F-150 the other a 2013 CMAX. We were very clear about have no out of pocket cash, and were assured that this was not an is vehicles. One was a 2013 F-150 the other a 2013 CMAX. We were very clear about have no out of pocket cash, and were assured that this was not an issue. They explained that I had approximately 2900.00 in rebates from extras I had purchased on one of my trade in's. What we didn't realize was that they had applied the 2900.00 to both contracts showing a cash down payment. They procedeed to fund the 2013 F-150 and then contacted us saying we had not made our down payment of the 2013 CMAX. When I explained that we agreed to no out of pocket down payment we were told by by the finance director that they were not going to eat the 2900.00 at which time I asked to have my two other trade in's used for the CMAX ready for us to pick up to terminate the breached contract. I was then told by the finance director that this was not his problem he only deals with loans and sent me over to Ed in Sales. Ed proceeded to tell me he would look into it and call us back. My wife then called a couple of hours later and Ed told her that they were not able to find the vehicles at that time and would call us back. Ed never returned the call and now when we call the dealership they send us directly to an extension VM. We are now currently driving a Vehicle around with expired Temp tags and have no resolution on our deal. We have been treated poorly by several of the staff at the dealership. I would not recommed this dealership to even my worst enemy. Sincerely, Chad More

unlike most dealership salesmen , Antonio is a pleasure to deal with, concerned about the needs of the customer, no high pressure, he's honest and leaves nothing unfinished to deal with, concerned about the needs of the customer, no high pressure, he's honest and leaves nothing unfinished More

They were very helpful and I was able to get my Mustang at the price that was affordable for my husband I within our budget. Mike did an awesome job and he was super friendly and made my husband and I feel at the price that was affordable for my husband I within our budget. Mike did an awesome job and he was super friendly and made my husband and I feel very welcome. More

Jose was great but unfortunately the service technicians apparently take no pride in their work. It has taken 2 visits and work still not completed. apparently take no pride in their work. It has taken 2 visits and work still not completed. More

I will never buy another Ford and I would definitely buy from this owner of this dealership that owns a few dealerships in the downtown Phoenix area including Showcase Honda which I bought two cars previous from this owner of this dealership that owns a few dealerships in the downtown Phoenix area including Showcase Honda which I bought two cars previously. Camelback Ford is the stereotypical "used car dealership" with their sales tactics. Never never never buy a new or used car from these people. More

We have purchase serveral new cars and trucks over the years, But have never had as GOOD experience that we had with this dealership.They show how important it is to treat there customers, Before we stop years, But have never had as GOOD experience that we had with this dealership.They show how important it is to treat there customers, Before we stopped by Camelback Ford we had all ready been to other dealerships including the ford dealer in our hometown( Galpin ford), Camelback ford we felt welcome the minute we stepped out of our truck. The manager nick introduce us to Antonio Dominguez he is a well exprienced and very helpful he answered all our question and calls us to see if everything is going well with our New Ford Explore. Thank you this has made Camelback Ford the dealership that we will choose , we have told our friends and family they should see Camelback Ford for and new/used car they are looking for.THANKS AGAIN Camelback Ford Nick and antonio. More

They lied about the price, and had to give us original quote (which they said they never gave us) when I brought in the paper that the used car mgr had written on. They advised the car had been serviced, quote (which they said they never gave us) when I brought in the paper that the used car mgr had written on. They advised the car had been serviced,everything checked out, car was cleaned and tires all replaced. When we got the car, within 1 week had to replace the brakes in the front. Within 6 weeks had to replace 2 fron tires--both worn on the part of the tire that faces inside, so it was not really visible easily. The back seat and rugs had not been cleaned, so I had to clean them. I would NEVER go back or recommend. Had our old car not broken down, and us being in immediate need of a car, we would have walked away, which wse started to do once. Should have trusted our instinct!! More

We were looking to lease a car and talked to several dealerships in the area. During those initial conversations Camelback Ford were the cheapest and went that extra mile (literally) to find the car I w dealerships in the area. During those initial conversations Camelback Ford were the cheapest and went that extra mile (literally) to find the car I wanted. We had some initial reservations due to different people providing different answers and a little bit of disorganization however this was resolved once we got a little further in to the process - Eli and Nick helped a lot with this. The negotiations were reasonably friendly and we were happy with the service we received. The only minor negatives - and this may be true for all dealerships - was the amount of time we had to spend in the dealership waiting. Overall I'd recommend this dealership and believe they are much, much better than the only other dealership I've dealt with in the area, Bell Honda (I wouldn't go near this dealership again if someone paid me). More

Everyone was very helpful. They went out their way to make me comfortable, even picking up lunch for me as it took a while to get everything done. I would buy another car here in a minute. Antonio has fo make me comfortable, even picking up lunch for me as it took a while to get everything done. I would buy another car here in a minute. Antonio has followed up since I bought the car. More