Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Camelback Ford
Phoenix, AZ
1,670 Reviews
Located in the heart of Phoenix, Camelback Ford has proudly served Arizona drivers by providing exceptional customer service, an outstanding selection of new and pre-owned vehicles, and a dealership experience built on honesty, transparency, and respect. Whether you're visiting from Phoenix, Scottsdale, Glendale, Tempe, Mesa, or anywhere throughout the Valley, our team is committed to making every visit easy, enjoyable, and rewarding.
From America's best-selling F-Series trucks to the legendary Mustang, Bronco, Explorer, Maverick, Ranger, Super Duty and Ford's growing lineup of electric vehicles, Camelback Ford offers something for every lifestyle and budget. Our knowledgeable sales and finance professionals work to help you find the right vehicle and financing solution with a straightforward, no-pressure approach.
Our commitment continues long after the sale. Camelback Ford is home to a state-of-the-art service center staffed by factory-trained technicians who use genuine Ford parts and the latest diagnostic equipment to keep your vehicle performing at its best. Whether you need routine maintenance, warranty repairs, diesel service, or major mechanical work, you can count on our experienced team to deliver quality workmanship and exceptional care.
As a proud member of the Phoenix community, Camelback Ford is honored to support organizations and events that make a positive impact throughout Arizona. We believe being a great dealership means more than selling vehicles—it means building lasting relationships, giving back, and earning our customers' trust every day.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,670 reviews
October 14, 2018
Service Department Misses the Mark The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln The 2018 MKZ I purchased from Camelback Lincoln may be my favorite car ever. It is perfect for me! However, after experiencing the Camelback Lincoln service department on Friday, October 12, I will never return. First, the waiting area is quite outdated. This could be overlooked but it is also not being maintained. The coffee counter looked like it had been vandalized, the coffee machine looked like it hadn't been cleaned in a long, long time, especially the clear bin the held the beans, and almost everything was out. Both powdered creamer and sugar were empty and no water bottles. Powdered creamer is awful, but the container being empty, the sugar being empty, and the fridge that probably is intended to hold bottled water being empty, tells me the customer coffee center is not being restocked or maintained properly. This is not acceptable for any dealership, much less Lincoln. My real beef was that I was charged over $100 to deodorize the AC on a brand new Lincoln in for its very first service. When I brought the car in I told the service writer there was a foul moldy odor coming from the AC, he told me it was a $109 service, and I did sign the service agreement, but I honestly did not expect to pay it. After all, this is a brand new Lincoln, barely weeks old, and the AC smells bad, so it should not be a customer responsibility, at least not the first time. My 2017 MKZ purchased from another Phoenix Lincoln dealer had the same issue and that dealer performed the same service without fee, so I was stunned that it was actually charged on this one. If a brand new Lincoln has foul smelling AC in the first few weeks on the road, that should not be the customer paying, and a different Phoenix dealer has no problem fixing it when they sell a new car. I told the cashier I did not want to pay for this service, but he insisted that I had agreed to the charge and Camelback had performed the service, so he refused to make any adjustment. I told him directly that I would pay the $109 but if I did, I would never return. I used those exact words -- I would not ever return if I had to pay that fee. He did not consult a manager, but decided on his own it was better for Camelback Lincoln to charge me and let a 50 year old with 30 more years of car buying ahead to walk out the door over $109 service. I do not believe it was unreasonable to expect not-moldy-smelling AC during the first two months of owning a new Lincoln, nor do I believe it is unreasonable to expect deodorizing to be complimentary when the foul smell starts so soon after taking delivery. There are other Lincoln dealers in the Valley, and they offer much better service after the sale than this one. More
by Chadwickaz
Employees Worked With
Herb Jernukian
October 12, 2018
30 Experience I have an awesome team here at Ford Camelback. The customer service is outstanding and thhe perks are a plus. I came in today for one reason and leavi I have an awesome team here at Ford Camelback. The customer service is outstanding and thhe perks are a plus. I came in today for one reason and leaving with a car detail, and full tank of gas. I appreciate the services offered to me. More
by Jerseygirl
Employees Worked With
Eric Steffes
October 12, 2018
Great Experience Edgar was awesome to deal with he knows his stuff and gave a really fair price on a new mustang. He’s really easy to get a hold of and made the enti Edgar was awesome to deal with he knows his stuff and gave a really fair price on a new mustang. He’s really easy to get a hold of and made the entire process smooth More
by Rvoykin1
Employees Worked With
Herb Jernukian, Edgar Pernalete, Cody Jokerst
October 11, 2018
Travel Nurses needed a family towing truck I popped in to camelback ford dealership just to get an idea how much a new family truck would cost. Eric had contacted us after we inquired on USAA. I popped in to camelback ford dealership just to get an idea how much a new family truck would cost. Eric had contacted us after we inquired on USAA. I found Eric at the dealership and within an hour we had completed a test drive and a list of must-have‘s for a new truck. We also went back and forth in email figuring out towing capacity so we could shop for a travel trailer as well. The test drive truck had the ultimate tow camera package, which immediately became a must have. By that same evening, Eric had found a 2018 F250 lariat at a dealership in Tucson that fit all of our criteria. The next day, we signed paperwork to get the truck from the other dealership. Finally, the day had come. The 3rd evening, we took the whole family to the dealership to pick up our new truck. It was beautiful. Eric had found us a gorgeous Ruby Red 2018 F250 Lariat, crew cab with a long bed. Paperwork was signed and finally, we took possession of our new family vehicle. The whole point of this venture, is to have a family vehicle that will tow a travel trailer that will become our home for the next 2-3 years as we find travel nurse assignments all over the U.S. We are heading to New Hampshire first. Eric loves this and we talked about our crazy family adventure a lot. He was more than a salesman, and went out of his way to make sure we were taken care of through every step. Every question was answered or researched. We couldn’t have been happier or more comfortable making such an important purchase. Thank you, Eric!! More
by AZ Travel Nirses
Employees Worked With
Eric Steffes, Sabeur Abidi
October 11, 2018
Excellent experience all around! Started the buying process through USAA, as they offer a discount. (It's not a huge discount, but it also includes lots of other little things, like Started the buying process through USAA, as they offer a discount. (It's not a huge discount, but it also includes lots of other little things, like maximums on what a dealer can charge you for certain things, etc.). When I hit that button, I was innundated by calls, voicemails, emails and texts from 7 dealerships! It was very overwhelming. Eric Steffes at Camelback sent me one email and one text the next day. When I explained that I was just gathering info and was being hounded by all these dealerships, he was very understanding. He sympathized, and then told me exactly what he had that met my specifications. No upsell, no pressue, just "here is what I have and this is the price." Considering most dealership won't give you exact pricing without you coming in to the dealership, I was impressed - and relieved. I liked the vehicle, texted with him with a few questions about the vehicle and set up a test drive. When I arrived fo rhte test drive, both Eric and the vehicle were ready and waiting for me. He answered all my questions, and I decided to purchase the car. I had to go back to work, so I filled out the credit app, they valued my trade inand I went back to work. I was in and out in 35 inutes. I returned to the dealership after work, and once again, everything was ready to go. The vehicle was ready, and the paperwork just needed to be signed. Blake, the F & I manager was great. We went through the paperwork for the vehicle purchase, my trade in and everything. When we go to the extended warranty part - Blake did exactly what any good salesperson does - he did his best pitch. He answered my questions, and pressed the issue. When I declined, he pressed again, but respectfully. I declined again, and he did some finagaling along with the sales manager and GM of the dealershp to get me the warranty at a price I could live with. I honestly feel that I got a great deal on the vehicle AND the warranty. Delivery was a breeze, and Eric even helped me move stuff from my trade in to the new vehicle. All in all, I would definately recommend Camelback Ford to purcahse a vehicle. They were 100% professional, and respectful of my time and budget! More
by MadWoman70
Employees Worked With
Eric Steffes, Blake Lichty
October 10, 2018
Left in a new whip Thanks to Eric I was able to get into a new Ford focus. I was in a car from Drivetime that i owed more than it was worth. I let Eric know that I di Thanks to Eric I was able to get into a new Ford focus. I was in a car from Drivetime that i owed more than it was worth. I let Eric know that I did not want to come to the dealership and waste my time, because even the Chevy dealership pulled my leg a few times. With Eric everything was smooth sailing. . If you need to get into a car Eric is the way to go. More
by Brianna
Employees Worked With
Eric Steffes, David Thompson
October 09, 2018
Exallent Edgar Garcia helped me and my husband finance our first vehicle, although we wanted a truck we did not have sufficient credit or cash down to get one Edgar Garcia helped me and my husband finance our first vehicle, although we wanted a truck we did not have sufficient credit or cash down to get one within our budget as we were 1st time buyers so he gave us a few options and we ended up buying a Ford Escape. Fast forward a year we went back to see him so that he may help us get a truck and this time he was able to find the truck that met our needs & our budget. He did not steer me wrong he made the process easy and quick, i will recommend him to anyone of my friends and family. Thanks you!!! More
by Myrna.Cisneros09
Employees Worked With
Natasha Feagins, Herb Jernukian, Edgar Garcia, Sabeur Abidi
October 08, 2018
JC was exceptional and I would go to him again. JC is in a very exceptional salesman he went out of his way in every way possible. However the sales department did not the floor manager Rick and Dus JC is in a very exceptional salesman he went out of his way in every way possible. However the sales department did not the floor manager Rick and Dustin would not go out of their way whatsoever to help. So unfortunately I have to go to a different dealership in different brand all together. Ford is overpriced!! More
by Mk60005
Employees Worked With
Rick and Dustin, JC Smith, Sabeur Abidi
October 02, 2018
Great efficient sale of vehicle out of state I found the vehicle I wanted the only issue is I live in California and the car was in Arizona. Eric and Tony arraigned signing of the docs at my home I found the vehicle I wanted the only issue is I live in California and the car was in Arizona. Eric and Tony arraigned signing of the docs at my home around my schedule, shipping, and delivery. The process was so easy I will probably be purchasing a other vehicle this year or next. More
by Cacar
Employees Worked With
Tony Evasco, Eric Steffes
September 30, 2018
Great experience! Eric helped me find the car I was looking for with no pressure. He emailed and phoned several times to answer my questions and did a great job. Staff Eric helped me find the car I was looking for with no pressure. He emailed and phoned several times to answer my questions and did a great job. Staff stayed late to take care of us. More
by Miller
Employees Worked With
Eric Steffes, David Thompson
