Camelback Ford

Great Service Experience I called Camelback Ford to schedule an appointment to have 2 key FOBS programmed for a truck I just purchased. Within minutes of scheduling an appoin I called Camelback Ford to schedule an appointment to have 2 key FOBS programmed for a truck I just purchased. Within minutes of scheduling an appointment, I had an email and text confirmation with the day, time and service advisor. I arrived as scheduled, Justin took care to the paperwork as soon as I arrived and the truck went back for the work. EVERYTHING was smooth as silk during the visit, and Justin was friendly, professional, knowledgeable and took care of everything. More

Great Service! Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously cared Camelback Ford serviced my 2006 Explorer until I sold it with 194,000 miles on it. I got top Kelly Blue Book for it because it was meticulously cared for. Their service is top notch and very friendly. From the service rep to the front office staff (especially Kayla) that makes sure you have a quick ride back home, a rental or you get checked out promptly. They are the best! More

Displeasure with Camelback Ford On 12/17/16 I purchased a 2016 Mustang GT from Camelback Ford. This was a Ford Certified Pre-Owned vehicle. They stress that it is “certified” and tha On 12/17/16 I purchased a 2016 Mustang GT from Camelback Ford. This was a Ford Certified Pre-Owned vehicle. They stress that it is “certified” and that it has gone through a 172- point inspection. One of the things on that inspection report is glass: Windshield, Side and Rear Window Inspection. They provided a signed inspection report at the time of purchase stating that all of the glass was in good shape. About two weeks after purchasing the vehicle I had the windows tinted. After tinting the windows it was obvious that the back glass had many scratches. Probably 20 different scratches, some deep enough you can catch your fingernail in them. I did not notice the scratches before the tint. I did not inspect it closely because Camelback Ford said it was good. I had a signed inspection report. I contacted Camelback Ford and told them about the issue. I talked with Russ Royal (not sure of the spelling). He seemed like a reasonable person, and told me to bring the car in so he could look at it. I drove up to Camelback Ford after work on 1/19/17. I was told Russ was in meetings and another employee was sent out to talk with me. I did not get this person’s name because I assumed Russ would be out to meet with me at some point. It was an overcast and rainy day. In order to see the scratches the car needed to be pulled under some cover and the rain wiped off the glass. I was not asked to do this; he did not even make an attempt to wipe off the glass. I wiped off a portion of the window so he could see what I saw. He snapped one picture, of one portion of the scratches. He said that the scratches would be acceptable as “certified” glass because it was not actually broken or cracked. I then asked, if there had been a dent in the quarter panel if that would also be considered acceptable? His response was that it would depend where the dent was located. If seemed they had no intention of doing anything for me from the start, because he did not even take the time to wipe the raindrops off and look at the entire glass. I told the employee I would wait until Russ was free for a minute so I could talk with him. I waited about an hour. The same employee that did not bother to really look at the glass came and told me that Russ would not be free for a few more hours, and there was nothing they could do for me, and I should leave. I questioned him and asked whether not replacing a $400 piece of glass was worth upsetting a new and potential future customer. He stated there was nothing he could do for me; Russ would not be coming out to talk with me, that I may as well leave. Keep in mind that this is a certified vehicle which they have said they inspected and that the glass was fine. I am not upset that they did not catch the scratches on the initial inspection. It would have been hard to see without the tint unless you were looking. However, with the tint and the sun, the scratches stand out and are easy to see. The inspector of the glass at Camelback Ford should have caught this. It is NOT minor glass damage. I am upset with the attitude of this employee, of just blowing it off. How can he state that the glass meets Ford’s standards for a certified car when he did not even wipe off the glass to look at it? He also stated the window-tint business may have been responsible. You tint the inside of the window, not the outside and I was there when they tinted the glass. It was not done there! That is just another excuse he could put out there so the dealership would not have to explain why they did not want to take responsibility. I am also upset that Russ could not find 15 minutes to look at the car. I was there for a couple of hours and I would have waited longer. Camelback Ford had no intention of doing anything from the start but could not be honest about it. If you purchase a certified vehicle from Camelback Ford, you’re money ahead to take the time to check all points on the 172 point inspection yourself, before you write the check. More

Any issues I had have been rectified I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the I had recently posted an unpleasant review, got a call from Gabe and Natasha, both wanted to fix the issue. Gabe rectified the problem and explain the process of what was going on. This dealer seems to care about their cutsomers, when they see someone is upset they take action. That's all that's needed to happen and they did it. More

Excellent service and experience Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendl Purchased a 2017 Continental today from this location. Customer service was outstanding! From the time we stepped onto the lot we were greeted friendly from each person we encountered. The buying experience was painless and the sales person and manager were straightforward, no games. This was one of the best car buying experiences ever! Went with my father who has literally purchased 19 vehicles in the course of his life and he was equally pleased. I understand they are under new management with a focus on a positive customer experience. They definitely provided this. I called the night before coming in to share what I was looking for and when I arrived the salesperson had done all the research and came prepared to give me all available options. Worked to have exactly the car o wanted shipped in overnight! Deal with one person the entire time and will be going forward based on their model. Special shout out of appreciation to Nick and Bill. Thanks so much :) More

They found what no one else could and fixed it right After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I After purchasing the car from Sanderson Lincoln in north phoenix, I had nothing but rattling issues, turn signals and windows not working properly. I took the car back to Sanderson Lincoln and they told me that I didn't know how to work the power windows and they couldn't find anything else wrong with the car and didn't even try. They would take the car over night and return it the next day with the same issues. I was able to contact Lincoln Concierge and told them what was going on and after that, I was told by Sanderson Management that they no longer wanted my business and to never come back for service or to buy another car. I was finally directed to Camelback Lincoln Service and they not only saw the SERVICE BULLETINS connected to the VIN # of my car that would have corrected the turn signal and power window malfunctions but were also able to find and correct the rattling noise that was a broken connector for the entire center control system for the a/c and radio. They replaced the entire thing and POOF, problem solved. I was called by my service advisor Rodger at Camelback Lincoln Service and informed of the progress that they were making and updated on work done as it was being performed and really appreciated being kept informed along the way. I would definitely recommend them as a servicing dealership and will take my car there from now on as well as buy my next Lincoln from them. More