Camelback Ford

my name is devin, i originally visited the dealership in september 2010. at first i dealt with ed savage. at first i didnt think much of him, i didnt dislike him but i could tell he was arrogant from the fi september 2010. at first i dealt with ed savage. at first i didnt think much of him, i didnt dislike him but i could tell he was arrogant from the first moment i met him. he was bragging about his product knowledge and was chewing dip which i thought was very unprofessional. when i told him i was just looking to get prices and information and wasnt ready to buy he all of the sudden changed his attitude towards me and acted like he didnt want to be around me, so he "to'd" to some other guy named dan(decesare). and let me tell you, dan isnt a very friendly individual either. i told him i was shopping around and hoping to get a great deal and he told me to "hope in one hand and s@#t in the other and see which one fills up faster" i was shocked by the unprofessionalism of both the gentlemen i had just talked to, so i got up and left. only problem i made the mistake of giving them my name and phone number. less than and hour later i recieved a call from one of the sales managers named jeremy ransom. he basically just asked me if i recieved the information i was looking for and if i was in the market, i then told him i wouldnt buy a car from that dealership unless the two gentlemen i spoke with were punished for their behavior and removed from recieving credit for the deal if i did end up buying there. of course he assured me yes and said they would be diciplined and possibly fired. almost 2 months later i decided to look around again and found something that caught my eye on camelback's website, it was an ad car for a 2010 focus for $12,790, and obviously when i got there they tried the bait and switch. they didnt have the ad car as promised(which scott and jeremy assured me they did when i called about it before) so as i was leaving i was walking outside and i saw dan and ed(the two meatheads from 2 months before) outside cutting up and talking about girls they've had sex with and "dogged on" etc. i went back in to tell jeremy that i didnt appreciate being lied to and that he should get rid of those idiots out front. he then asked me why i thought they were lying to me, i expressed that they were being dubious about the ad car, jeremy then tried to tell me that the ad car is like the "lochness monster", "everyone has heard about it but nobody has ever seen it" trying to be witty. i told him i will never buy from their dealership ever, even still he was trying to pressure me to stay. he was deaf earing me and being really pushy almost forcing me to stay it felt like. he then brought out the new car director named scott(cocuzza), he didnt say much other than "sorry we couldnt do anything for you and we appreciate you coming today", and gave me his card(which on the back it had dan decesare's number xxx?) so i then left and as i was walking toward the door i saw dan, ed, and jeremy outside the service area joking around, as i walked out the door i heard jeremy talking about the ad car joke he just told me. as i walked by i made a loud coughing noise and got his attention bc i knew he was talking about me. i didnt look over instead i just kept walking and i heard him get quiet and say "well guys lets go inside and sell some cars to some real customers" and both ed and dan started laughing, and when i looked over, they both stared away in different directions and got quiet again. THIS is the reason i decided not to buy at camelback ford and also to not buy from any store owned by van tuyl. van tuyl dealerships are filled with arrogant salesman and managers and there is blatant and obvious favoritism they give to certain sales reps. i guess if you sell cars and are the manager's friends you get to act and treat people how ever you want. More

Watch out for this dealership! They will make a deal and then move on to the next victim, I mean customer. They finally delivered, but I had to call more then 30 times to he dealership to make it happen. then move on to the next victim, I mean customer. They finally delivered, but I had to call more then 30 times to he dealership to make it happen. They didn't have my truck when promised, and didn't return calls when I called them to find out where my truck was. TOOK THEM 3 WEEKS TO PAY OFF MY TRADE! They didn't deliver on a truck bed as promised. If you get caught in the same problem, go direct to the GM, Brent. While he wasn't overly responsive, he made it happen. More

I was lured in by an ad in Sunday paper. It said looking to get rid of 2010 F-150 to make room for 2011. It was priced at $23,000. Was told only for a few that were in stock, no problem wanting a new truck to get rid of 2010 F-150 to make room for 2011. It was priced at $23,000. Was told only for a few that were in stock, no problem wanting a new truck anyways so, The salesman took me around and he was fantastic and friendly and honest sense I got from him. Kelley Stephens was my salesperson. It all went down hill from there as far as the financing part. I don't exspect the best in finsancing because of creditability issues, but my 4 fords, I have paid off or keep regular payments on, should account for my dedication to Ford. We all should have learned off the past few years what greed and dishonesty has caused. Being humble on what one has in life is lost. Just because of an extra buck. It was seen finally by someone what was done and almost corrected and I am content with my purchase. I believe it could have been better, but one needs the sale these days to survive. God bless and Merry Christmas, wish all a Happy New Year to come. Be Humble. Thank you David Brister More

I am quite displeased with my Financing experience at Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the de Camelback. I was pre-approved thru my credit union and allowed the dealership to buy down the rate. 3 days before my payment was due I called the dealer and advised them that I have not received a statement, I was told they would look into in and call me back..."crickets" - never received the phone call. I re engaged 1 week after the payment due date, left a message with Finance and, again, no call back. I caught the name of the bank they were hoping to get me financed with in the first conversation and decided to go directly to the source... they indeed had me in their system but were waiting for the dealer to complete the transaction. This delay led to my temp tags expiring and lose of use of the vehicle for two days. I hesitantly called the dealer but this time I was routed to the GM and Office manager who noted everything wrong and were very prompt in taking care of the issues. I only wish that I called them earlier in the process. Despite my satisfaction with the sales team, my difficult, unresponsive experience with the finance team, I would NOT recommend this dealer to ANYONE! More

I specified a particular car I wanted and e-mailed it to three Ford Dealers. The best price quote came back from Camelback Ford so I made an appointment, When i got to the dealership I was told that they three Ford Dealers. The best price quote came back from Camelback Ford so I made an appointment, When i got to the dealership I was told that they didn't have the car I wanted in stock but they had found one in Sacramento and I could sign a contract for that one. The price they came up with was $3,000 more than had been quoted. After a lot of negotiating, the price was brought down to a couple of hundred dollars more than the original quote. I agreed to that price on Saturday, October 16, 2010, signed a contract for the car, (a copy which I have in my possession) wrote a check which Camelback Ford cashed, and turned over my 2004 Mustang Convertible in trade. I was told the car would arrive from Sacramento in about 7 days. On Monday, October 18th I received an e-mail stating that I had to make another appointment to come to the Dealership. When I called to ask why I had to come in again, I was told that the car I had contracted for had been sold to someone else I had been given a contract that seems to me to be both illegal and unethical because Camelback Ford did not have possession of or a commitment for from the Sacramento Agency. When I arrived for my appointment on Tuesday, October 19th, I was told that they had found a car in South Carolina that matched my specifications. Although I had an appointment time, I had to wait two and a half hours to sign the documents that had had been predated back to October 16th for the car that had been found in South Carolina. When the car finally arrived from South Carolina and I came to take delivery, it did not have the comfort package I had specified. The invoice price for this package was $518. I thought that amount should have been refunded but all I was offered was free oil changes for a year. I have been buying cars for over 60 years and this is by far the worst experience I have had. I wouldn't recommend this Agency to anyone and would never go there for service, - I would look for another Ford Agency. I have submitted a similar survey to the Ford Headquarters in Michigan and received a letter of apology that indicated my complaint had been forwarded to the Regional Office. Richard Moyer More

If you are looking to work with a stand-up salesman - Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business e Dave Haro is your guy. We had traditionally been a GM purchaser and Dave has convinced us to join the Ford family. He understands that the business environment requires flexibility as things change frequently and he never had a problm making a change even if it was midstride. More

We have lived in Phoenix for more than thirty years. Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Linc Over the past ten years, I have purchased three vehicles from this dealership (Covey Lincoln Mercury, Chapman Lincoln Mercury and Camelback Ford Lincoln Mercury). I have ALWAYS been treated with courtesy and with respect. I have ALWAYS negotiated a good price for the vehicle I wanted. I have ALWAYS experienced excellent followup and service. When looking for a Ford Motor Company product, why would I go elsewhere? More