Camelback Ford

After an excess of 7 hours in a dealership a deal was made. There was lack of communication from the staff, or for my well being during the excessive wait. Also after being clear about where I wanted to made. There was lack of communication from the staff, or for my well being during the excessive wait. Also after being clear about where I wanted to remain in payment, and down payment, the sales manger was still trying to sell me on a outrageous deal. My suggestion is listen to customer. The end result will save time, and have a satisfied customer expierence. I can not say I had this at Camelback Ford. More

I would like to say that this was the BEST car buying experience I have ever had!! They sincerely wanted to help me get this car with meeting my requested monthly payments and giving me extras. Kevin Dur experience I have ever had!! They sincerely wanted to help me get this car with meeting my requested monthly payments and giving me extras. Kevin Duran went as far as to take my 15 year old son out looking at cars and telling him about their features while I filled out the paperwork. He could have been out selling more cars but continued to focus on me and my son. Camelback Ford has definately won my repeat business for sure! Thank you Camelback Ford!! Stacie More

I initially came into contact with Camelback Ford when I answered an internet ad for a preowned Lexus RX300. My intitial contact was with an internet sales rep named Jessica Savage. She called me as a routi answered an internet ad for a preowned Lexus RX300. My intitial contact was with an internet sales rep named Jessica Savage. She called me as a routine follow up to my internet ad input. I asked her if the vehicle in which I was interested was in stock, a 203 Lexus RX300. She told me that it was. I asked her if there was a carfax report on the vehicle and she said there was, and that she would fax it over to me immediately. I told her I could not evaluate the deal without seeing the carfax report first. I waited for over an hour for the carfax report and it still had not been sent out. I called Jessica back and she claimned it was not possible to fax the report over. I was frustrated since she had me waiting unnecessarily. However, she assured me that she did in fact have the carfax report, so I told her to just hold onto it, and I would review it when I came over. I drove over to the dealership shortly thereafter. Upon entering the used car salesroom floor, I was greeted by another sales rep. I advised him that I had an appointment with Jessica Savage to test drive the 2003 Lexus RX300 in which I was interested. About five minutes later, there was parked in front a 2005 Lexus RX330, at double the price of the 2003 model I wanted to see. I told the sales rep there must be some mistake, that I came to see an older model Lexus, and that Jessica was waiting for me. He said he would get Jessica for me. After more confusion and at least ten minutes later, a sales manager named Drew greeted me. I told him my story (again!) and he said there must be some mistake since the 20003 Lexus was not on the lot. I told him there must be a mistake since Jessica Savage told me personally less than an hour earlier that the 20003 Lexus WAS on the lot. Drew said he would get Jessica for me. I waited twenty minutes, and neither Drew or Jessica came out. I then inquired to yet another sales rep that I had been waiting for Drew to come back, and I was told that Drew was not there, that he had gone to auction. I replied that there must be a mistake since I had seen Drew less then half hour previous. he said he had just left. Jessica Savage was nowhere to be found either. This had all of the earmarks of a classic bait and switch sales tactic. last I checked, this sales tactic is illegal. Frustrated, I walked over to the main building to see if I could voice my grievance to the general manager. The receptionist on duty clearly was trying to make me go away, so she told me repeatedly that Brenton Clout, the General Manager, was in a meeting. I said I would wait. After waiting for fifteen minutes, it was obvious that I would wait all day if I had to wait. After my protracted wait, Brenton Clout was available to see me. Finally, I thought! An upper level manager who will hear me and get to the bottom of this. I explained my story (again) and Mr Clout replied that I seemed to be easy enough to get along with. He said he distinctly remembered the 2003 Lexus in which I was interested. He checked his inventory and then replied "well, that car is gone, off our lot". I advised him of what happened to me in the used car department, and that everyton semed to be hiding from me. He replied sarcastically "Well that is odd. Normally used car sales people are overly aggressive.Imagine that, hiding from you". After that, he said nothing else. I replied, "well I guess that's it", whereupon Mr Clout showed me the door. My observation is that their shoddy sales methods, bait and switch practices, are condoned from the top down. I was completely and utterly incredulous over the way I was treated. It was a complete waste of three hours out of my day. More

I was looking for a used vehicle with an affordable monthly payment. After I went to several dealership, I could not find the car that I like. Luckily, I came to Camelback Ford and I was helped by John monthly payment. After I went to several dealership, I could not find the car that I like. Luckily, I came to Camelback Ford and I was helped by John John. He is very friendly and willing to listen to all my needs for a vehicle. Then, he helped me to find a vehicle that works perfectly with my budget. The whole buying process was very quick and easy. John is the best sale man that I ever worked with. I would definitely recommend this dealership to my friends and family. More

The best part of the experience was our sales rep. Antonio Dominguez. He was very knowledgeable in all aspects of the car and the purchase process. Antonio gave us information on the benefits of each Antonio Dominguez. He was very knowledgeable in all aspects of the car and the purchase process. Antonio gave us information on the benefits of each style. Antonio has a great personality, very people friendly and worked with us to ensure we got the car we wanted at the the best deal More

The dealership was very professional and did not stop working until our loan was completed. Even when I had to go back to the dealership the made sure that the offered and they did fill my tank with fuel working until our loan was completed. Even when I had to go back to the dealership the made sure that the offered and they did fill my tank with fuel again it was a great experince. More

I was absolutely amazed at how friendly and efficient he was. Kevin, my sales representative made sure I got what I needed and I am really happy my expectations were met. I think he has a great team, great was. Kevin, my sales representative made sure I got what I needed and I am really happy my expectations were met. I think he has a great team, great manager "Superman", and I appreciate all the effort he made to make this happen. Thanks Kevin Duran!!!! More

good price considering what they have to work with, meaning my upside down 2012 ford edge. the service is above average, I would deal with them again. meaning my upside down 2012 ford edge. the service is above average, I would deal with them again. More

THIS WAS THE BEST EXPERIENCE EVER.... I came in looking at a used Ford Fusion at the lowest price in town. Isent a request in online and spoke to a young man named Mat he was very nice and helpful and answ at a used Ford Fusion at the lowest price in town. Isent a request in online and spoke to a young man named Mat he was very nice and helpful and answered all my questions. When i Came is i worked with dalton as mat had let me know before hand he was off that day. He showed me three different ford fusions in my price range and gave me a great deal. I have sent 4 people to this dealership to work with dalton and all are extremely happy and i will going back for me next vehicle.... I will recommend this dealership to everyone i know...... More

I worked with a couple people, i showed up and worked with steven. he was friendly and knowledgable. Jordan showed us some numbers on the vehicle. and drew set us right with the rice. all in all we had a with steven. he was friendly and knowledgable. Jordan showed us some numbers on the vehicle. and drew set us right with the rice. all in all we had a great experience. we were in and out in less than 3 hours More