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Camelback Ford

Phoenix, AZ

Overview
Employees
Reviews
Vehicles
4.7
1,669 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit. Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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1330 E Camelback Rd

Phoenix, AZ

85014

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Showing 1,669 reviews

May 10, 2026

Pleasant staff. Smooth buying process. Sales representative was pleasant to work with. Service manager pleasant to work with. More

by bkazcrna
Recommend Dealer
Yes
Employees Worked With
Steve Shaff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Britney Sweiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Roosevelt in Service
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May 20, 2026 -

Camelback Ford responded

We deeply cherish your positive feedback about your experience with our team. It's wonderful to hear that you found our staff welcoming and that your vehicle purchase went smoothly from start to finish. We take great pride in ensuring our sales and service teams provide the kind of pleasant, professional experience you described. Your kind words about working with our representatives mean a great deal to us and reinforce our commitment to excellent customer service at Camelback Ford.

May 09, 2026

The sales manager knew exactly how to make me comfortable with my purchase. The staff was polite, competent and did not pressure me! More

by krankyyankee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin
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May 19, 2026 -

Camelback Ford responded

We are pleased to hear about your positive experience with our sales team. It's wonderful that our sales manager was able to create a comfortable environment for your vehicle purchase decision. We take pride in having staff members who demonstrate both politeness and competence while respecting our customers' preferences without applying unnecessary pressure. Your feedback reinforces our commitment to providing a welcoming and professional automotive buying experience at Camelback Ford.

May 06, 2026

Beyond unhappy! !! I would give 0 stars!! I was initially contacted by this dealership after an inquiry , and after discussing financial details , I chose to move f More

by monaswity
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John Ybarra
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May 20, 2026 -

Camelback Ford responded

We understand how disappointing it can be when expectations around vehicle availability and timing are not aligned after planning a visit. Our team strives to maintain clear and timely communication throughout the sales process so customers can make informed decisions with confidence. We appreciate you sharing your experience, as it helps us evaluate and improve our follow-up practices. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com so we can review this situation further with you.

May 06, 2026

Very poor service from Warren who is passing the buck to Corey and Austin. All we need is a new key fob before we leave Arizona. It didn't seem to us to be that difficult but have no help getting that new f More

by kevin horne
Recommend Dealer
No
Employees Worked With
There were a few involved
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May 20, 2026 -

Camelback Ford responded

We are disappointed to hear about your recent experience as this is not the level of customer service we strive to maintain. We understand the importance of timely communication and follow-through, especially when traveling or working within a limited timeframe. We would appreciate the opportunity to speak with you to gather additional information and better understand your concerns. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com at your earliest convenience.

May 05, 2026

Quick smooth process. Options were clearly laid out and dealer personnel was very friendly Different options were presented prior to purchase More

by jeffrey.schiltz
Recommend Dealer
Yes
Employees Worked With
Jeffrey Rucker
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May 08, 2026 -

Camelback Ford responded

We are elated to hear about your smooth experience with us! It's wonderful that our team was able to present the various options clearly and that you found our personnel to be friendly throughout the process. Your feedback about the straightforward approach and helpful presentation of different choices really means a lot to us. We appreciate you taking the time to share your positive experience at Camelback Ford, and we look forward to serving you again in the future.

May 04, 2026

Personable guy, amazing experience. Didn't pressure me into anything and only looked out for my best interest More

by vadriano40
Recommend Dealer
Yes
Employees Worked With
Mitch
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May 08, 2026 -

Camelback Ford responded

We are delighted to hear about your wonderful experience with us. It's fantastic to know that our team member provided such personable service and made your visit truly amazing. We're especially pleased that you felt comfortable throughout the process, with no pressure and genuine care for what would work best for you. Your trust in our approach means everything to us at Camelback Ford, and we appreciate you taking the time to share your positive experience.

May 04, 2026

Eva was great to work with. She knows her products and and answers question in an easy to understand manner. More

by ROGFLYNN49
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Britney Sweiss
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 08, 2026 -

Camelback Ford responded

We are delighted to hear about your wonderful experience with Eva. It's fantastic that her product knowledge and ability to explain things clearly made such a positive impression. Having team members who can communicate in an easy-to-understand way truly makes all the difference in providing excellent service. We're grateful you took the time to share your feedback about the quality assistance you received at Camelback Ford.

May 01, 2026

A great start ruined by a high-pressure back room. ​The first half of my car-buying experience was wonderful. The sales team made things easy and straightforward. ​Regrettably, the second half was a More

by Bob
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Steve Shaff
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2026 -

Camelback Ford responded

We appreciate feedback regarding the vehicle purchasing experience and are pleased to hear positive comments about the sales process. We also recognize the importance of ensuring all aspects of the purchase experience are handled professionally, respectfully, and with clear communication. We remain committed to providing a transparent and customer-focused environment throughout every stage of the transaction. Please contact Jill Omann, our Customer Relations Manager, at 602-240-5608 or Jomann@camelbackford.com for assistance.

April 28, 2026

Good buying experience. I was treated well. Buying process was smooth. We were in and out in 2 hours. More

by chris.caldera
Recommend Dealer
Yes
Employees Worked With
Jeffrey
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Apr 29, 2026 -

Camelback Ford responded

We are elated to hear about your wonderful experience with us. It means so much that you felt well cared for throughout your visit. We're thrilled the entire process went seamlessly and that we could make your time efficient - completing everything within two hours shows our team's commitment to respecting your valuable time. Your positive feedback truly motivates us to continue providing exceptional service to every customer who walks through our doors.

April 27, 2026

Steve was very helpful, not pushy, great to work with On top of the transaction from start to finish More

by TREN
Recommend Dealer
Yes
Employees Worked With
Steve schaff
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Apr 29, 2026 -

Camelback Ford responded

We greatly appreciate your feedback about your experience with our team. It's wonderful to hear that Steve provided such helpful service without being pushy and made your experience great to work with. We're pleased that he stayed on top of everything throughout your entire transaction from beginning to end. Your positive experience reflects the level of service we strive to provide at Camelback Ford. Thank you for taking the time to share your thoughts.

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