Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Camelback Ford
Phoenix, AZ
1,391 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,391 reviews
October 24, 2021
Bought a Lincoln Corsair and it came with a persistent rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They rattle in the driver side passenger door. Since I live 90 miles from the dealership I contacted the Galpin Ford/Lincoln dealership in Prescott. They were very accommodating in trying to fix the problem. However, after 3 attempts the door still had the rattle. At this point I decided to call Camelback since they were the dealership that sold the vehicle. I spoke to Bob in the service department and he absolutely blew me off and refused to even entertain the thought of servicing the vehicle. Kept saying any dealership will service it. I understood that but I wanted another opinion.Terrible customer service. Will never recommend this dealership. More
by Stevenmendenhall
Employees Worked With
Bob
October 02, 2021
I was told my vehicle had Navigation and it does not , I am till waiting on my tags , going on 2 months . Manager does not call back. My brakes are still squeaking . I asked all the correct questions and re am till waiting on my tags , going on 2 months . Manager does not call back. My brakes are still squeaking . I asked all the correct questions and received all the answers but there answers were lies and now they are just full of apologies . Poor poor customer service, please do not put yourself thru the misery I am still going thru two months later . Purchased 8/17/2021 still trying to get answers 10/20/2021 . Now I have no tags as they expired yesterday and Schon the manger will not return calls . 4 visit to the dealership today . More
by Belinda
Employees Worked With
Shane sales and Schon Sales Manager, Herb Jernukian, Alfonso Sosa
September 18, 2021
I’ve been a customer of Camellback Ford 10+ years both purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appoint purchases & service. I had an appointment with Julien Mendez. Julien is the worst!! Extremely condescending & rude. Needless I canceled my appointment and scheduled with another service writer. After I get my repair issues resolved I will not be back!! More
by Jr-6064
Employees Worked With
Julien Mendez
August 26, 2021
Raul was very nice and professional. He made us feel very comfortable and listened to our concerns. We would recommend Raul and this dealership to my friends and family. comfortable and listened to our concerns. We would recommend Raul and this dealership to my friends and family. More
by lindalsevans
Employees Worked With
Jose Alvarado, Raul Garcia
August 24, 2021
Raul was great to work with! He was personable, knowledgeable and a good listener. I didn’t feel any pressure whatsoever while deciding whether or not I was going to make my purchase the same day. knowledgeable and a good listener. I didn’t feel any pressure whatsoever while deciding whether or not I was going to make my purchase the same day. The car was clean and as advertised. The dealership was average in cleanliness. The white chairs probably need to be replaced or removed. They’re worn and look dirty; personally wouldn’t choose to sit in them. More
by veronica.lowe1
Employees Worked With
Keitre Mitchell, Raul Garcia
August 14, 2021
DO NOT use this service department. Save yourself the headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this wa headache!!! Gary Jensen, the service director, talked to me like I was a toddler. He told me he did not represent Ford but I really thought this was Camelback Ford meaning they are representing that company. My 2018 expedition that has been in and out of their service department since the day I got it was in there for a diagnosis, for three days, and I find out it is an issue covered under powertrain up until 60,000 miles. A known issue he tells me. There is 61,000 on the vehicle. He told me he doesn’t make the rules and his customer service was atrocious. This will be the last Ford that I get and if you want to purchase one definitely go to a different dealership!!!! More
by Nick and Emily S.
Employees Worked With
Gary Jensen
