Camelback Ford

I have had poor experiences at dealerships in the past - not this one. Greg & Herb were prepared, kind, trustworthy, and I would like to think I am now a lifetime customer not this one. Greg & Herb were prepared, kind, trustworthy, and I would like to think I am now a lifetime customer More

If you’re looking to buy a car/truck go and see Peter he was very professional and knowledgeable. The whole team I worked with made it happen for me. I will be back… was very professional and knowledgeable. The whole team I worked with made it happen for me. I will be back… More

Great team of knowledgeable people! Their inventory was even better than expected. I drove awsy in a new vehicle! Their inventory was even better than expected. I drove awsy in a new vehicle! More

Francisco is a well respectful and knowledgeable salesperson. He treated me kindly and gave me full information about the vehicle that I bought. He also made himself available via text/phone when I salesperson. He treated me kindly and gave me full information about the vehicle that I bought. He also made himself available via text/phone when I needed to speak to him. He is top notch! Thank you so much of your time, Francisco. It was a pleasure meeting you! Best wishes on all of your future endeavors. More

From the moment we parked at Camelback Lincoln, we had someone greet us. Offered us water, which is completely needed in this AZ heat. Warm transferred us/introduce us to our salesman. someone greet us. Offered us water, which is completely needed in this AZ heat. Warm transferred us/introduce us to our salesman. More

Excellent customer service, he is always willing to find the best deal, , we’ve already bought from him 5 cars. the best deal, , we’ve already bought from him 5 cars. More

Very professional and timely. Thank you for everything. I am very pleased with the new truck. Thank you for everything. I am very pleased with the new truck. More

They have good people, there were a couple of hiccups but they worked hard to fix them. they worked hard to fix them. More

I do not recommend Camelback Ford for service. While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for someth While the sales dept is phenomenal, the service department needs assistant or training in customer service. I had to take my vehicle there for something that needed done 2 days after my purchase. Upon I arrival I was “greeted” by a lady named Sandy who promptly looked at her computer and said in a rude tone, “You’re with Henry! Two desks down! She had no one in front of her, she clearly could’ve helped or at the least been a little nicer. I went two desks down and stood behind a customer at Henry’s desk who had a little bit of an issue going on, I stood there for 20 mins past my appt time all the while there were zero customers at the desk to the left or right of Henry. I don’t know the girl on the end, she looked as though she may have been at lunch. However the two in the middle Angie and Sandy had ZERO customers at their desks. They were answering phone calls but not so many that they couldn’t help a fellow coworker instead of letting me stand there for 20 minutes. An older lady walked in and said “Hello Sandy, I’m and then stated her name and again a a rude tone says you’re with so and so and pointed to the desk to the right of me. This is NOT how you treat customers. Ok maybe the ladies in the middle aren’t service writers, I have no idea, but they did have access to who we were and most likely could have checked us in, it was not cool standing there for 20 minutes behind a frustrated customer. I’ve been to other service departments and have never had this kind of service. All the service writers and receptionists worked together to make it a good experience. Walking in here from the get go you felt like you were a problem and bothering them.. The absolute ONLY thing that made it bearable was the sales department spoke with me and another customer waiting had a nice conversation with me and he also agreed there needs to be something done. I spoke with Herb who came up to me and he was super nice and let me know that they don’t want me to have a negative experience. Well, I did. There were things I got emailed about and had to call to have them explain why I got emailed for stuff. This wasn’t explained when I checked out. I ordered floor mats for my vehicle and had them delivered to a different service department at a different Ford dealer closer to my home and when they came in I went to pick them up and was treated like a real person and not a number and they had only 2 people working and were on the phones. Yet they put their customer on hold and greeted me and asked what I needed and took care of it. Highly unlikely I will make the drive to camelback service center ever again or recommend Camelback Ford service center to anyone. I also asked about the air in my tires as they were on 30 and it says should be 36 but was told 30 is ok for Az. Never got air. Was also told that most likely my oil life indicator would still stay at 9 percent because that just happens even after a change. I wish I could remember the guy who told me that because he’s wrong mines been fine since the oil change. Don’t go here if you want to be treated more than just a number. More