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Camelback Ford
Phoenix, AZ
1,399 Reviews
Camelback Ford located in Phoenix, AZ, is eager to fulfill the sales and service needs of customers in Scottsdale, Tempe, Glendale, Mesa, Chandler, Peoria, Avondale and the entire PHX metro area. Whether you are looking for a new Ford Car, Truck, SUV, or a quality used vehicle we are the only dealership you need to visit.
Stop by Camelback Ford today, whether you are looking for a deal on a pre-owned car or a new Ford Truck or just need a tune-up. Camelback Ford is located in central Phoenix off of the HWY51, on Camelback Road and 16th Street. We look forward to have you as a customer.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 9:00 PM
Tuesday 8:00 AM - 9:00 PM
Wednesday 8:00 AM - 9:00 PM
Thursday 8:00 AM - 9:00 PM
Friday 8:00 AM - 9:00 PM
Saturday 8:00 AM - 9:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,399 reviews
May 28, 2020
SUCH A TERRIBLE EXPERIENCE! Sales team is SO unprofessional. We made a deal with Ford and they ended up selling our vehicle before we signed, for a higher price, to someone else (understandable, unprofessional. We made a deal with Ford and they ended up selling our vehicle before we signed, for a higher price, to someone else (understandable, we weren’t upset about that. We understand business is business). What upset me was that we had no idea what was going on and they ghosted us for TWO DAYS. we would call constantly to get an update on our vehicle (thinking it was still ours) and they just kept saying they would call us back and they never did. Is this how you treat your clients?!? The sales manager has MAJOR attitude with us, as if we did something wrong. These men need to be ADULTS and deal with the problem head on. Not hide and avoid us for days because you’re too afraid of telling us that you sold our vehicle to someone else. I had several friends looking for a new vehicle and I would have gladly recommended them to your dealership. Not anymore. These people don’t know how to treat their clients. Such a bad experience and I will never do business with this horrible dealership again. More
by Angelo
Employees Worked With
Nicholas Gillett
May 27, 2020
I was very comfortable and well taken care of, Raul is a gentleman and an a very nice person. Good humor and professionalism can go hand in hand, which is one of the best qualities. Thank you Raul! gentleman and an a very nice person. Good humor and professionalism can go hand in hand, which is one of the best qualities. Thank you Raul! More
by natsalopek
Employees Worked With
Rick Silverman, Jose Alvarado, Raul Garcia
May 23, 2020
What an Amazing Salesman Raul!!! Full of knowledge and getting things done at the Dealership. Always returned my calls and Texts but most of all he kept me informed throughout the Buying Process!! getting things done at the Dealership. Always returned my calls and Texts but most of all he kept me informed throughout the Buying Process!! More
by Boomer
Employees Worked With
Raul Garcia
May 12, 2020
Very courteous, attentive, and polite! I will definitely recommend him to my family and friends. It definitely was worth the hour commute, as he stayed past closing to make sure we were well taken care of! recommend him to my family and friends. It definitely was worth the hour commute, as he stayed past closing to make sure we were well taken care of! More
by jruiz53free
Employees Worked With
Raul Garcia
May 09, 2020
Muchísimas gracias al vendedor Raul García por su excelente atención, servicio y por ayudarnos a obtener nuestro nuevo auto. Muy Felices por dicho logro y por la gran ayuda excelente atención, servicio y por ayudarnos a obtener nuestro nuevo auto. Muy Felices por dicho logro y por la gran ayuda More
by adriantoron19
Employees Worked With
Raul Garcia
April 30, 2020
Very professiona, in and out of there quick, and did what they said they would. Also delivered my truck to my house which is very helpful. they said they would. Also delivered my truck to my house which is very helpful. More
by Coyrichards
Employees Worked With
Sabeur Abidi, Raul Garcia
April 11, 2020
Edgar and his team were great to work with, and was very easy to work with, even offering alternative vehicles which ended up being the best option for our family easy to work with, even offering alternative vehicles which ended up being the best option for our family More
by Heinlein5
Employees Worked With
Edgar Garcia
April 11, 2020
Raul is the beat one here and I really appreciate what he did for me even tho my credit score was bad he got me into a car and off the buses! Thanks again :) did for me even tho my credit score was bad he got me into a car and off the buses! Thanks again :) More
by NellieMae
Employees Worked With
Sabeur Abidi, Raul Garcia
April 07, 2020
Always perform an in depth search I was interested in buying one of the used vehicles listed for sale. I ran the VIN and saw several photos of the vehicle from other dealership cache l I was interested in buying one of the used vehicles listed for sale. I ran the VIN and saw several photos of the vehicle from other dealership cache listings from the past few years, as well as the photos from when the dealership took the vehicle in on trade before it had gone through reconditioning. All photos showed the vehicle with tint already on the windows. Going through TrueCar, I was provided with a price breakdown which included a $499 charge for window tinting. I submitted a question asking why there is a charge to tint the windows when the windows already had tint. This was the response: "The $499 charge includes the life time warranty on the tint, which protects you from fading, bubbling or peeling. This is not a mandatory option, it may be deleted if you are not interested in it." For some reason this seems to be a very common practice with large local dealerships. To charge for a service that will not be performed, because the service was already performed several years ago. I’m not sure why this considered an acceptable business practice, and not considered being purposely deceitful to consumers. If I had gone through with purchase of the vehicle, I'm 100% convinced that I would have been charged for a service that had already been performed years ago. It only makes me wonder what other deceitful practices this dealership engages in to try and defraud consumers. EDIT: At the General Manager request, I'm including what was asked of me in this review: The General Manager himself reached out to me, responded to every question I had immediately, offered a home delivery, offered to do as much from home as I wanted to allow me to stay safe, he explained the optional adds, and offered to remove anything I didn’t see the value in or want… More
by ScottC
Employees Worked With
Herb Jernukian
March 30, 2020
I’ve made an appointment the day before. When I arrived Edgar Pernalete was waiting for me. Edgar and Jose were very helpful when I chose my car. Very quick I was in the financial office with Mike who comp Edgar Pernalete was waiting for me. Edgar and Jose were very helpful when I chose my car. Very quick I was in the financial office with Mike who completed all the paperwork. It was an easy and great experience. Thanks!! More
by jfmb1982
Employees Worked With
Edgar Pernalete, Jill Chafitz, Mike Shaw , Jose Alvarado, Viviana Beltran
