Camelback Ford - Service Center

I have been coming to Camelback Ford since Mel Clayton closed. I came here to follow my service rep, Dawn Caplan. She always takes very good care of me and my car,and is quite knowledgeable about the ve closed. I came here to follow my service rep, Dawn Caplan. She always takes very good care of me and my car,and is quite knowledgeable about the vehicle and it's workings. If something is not to my satisfaction, Dawn makes sure that it is taken care of, and if what I need is not available, she gives me clear options from which to choose. Also to note, if Dawn is not available, Krista Lashley has taken care of me, and she is equally helpful. These ladies are why I keep coming back to Camelback Ford. Even though my car is older, and could be serviced at a small service shop (and sometimes for less money), I know that any service needs will be met quickly and completely, without my having to go back several times... and that is very important to me! More

My experience with this dealer has been for providing periodic routine service for my 2006 Lincoln LS. They honor the lifetime oil/filter change agreement I had with Scottsdale Lincoln Mercury, where I b periodic routine service for my 2006 Lincoln LS. They honor the lifetime oil/filter change agreement I had with Scottsdale Lincoln Mercury, where I bought it. Camelback Ford, Lincoln, Mercury took over that business when they closed. My Lincoln LS now has about 36,000 miles on it, and it has never needed any repairs other than routine maintenance, so my experience with this dealer has only involved routing service. They have always been very friendly and prompt, and they informed me when my cabin filter was dirty. They have always returned my car in a clean and ready condition, except for once when the odometer had been changed to metric readout, which they quickly fixed. My only complaints are minor, like leaving my radio tuned to a crap music station and leaving the A/C set to -40°... adjustments I can immediately correct. More

Camelback Ford has the most unbelievable customer service ever!! Take today for example. I have somehow managed to lose my only key for the '06 F150 I bought 2 years ago and Will in the sales department wa ever!! Take today for example. I have somehow managed to lose my only key for the '06 F150 I bought 2 years ago and Will in the sales department was able to do the unthinkable for me. He is sending a technician here to my home to make me a spare so that I can carry on with my normal life of taking care of my two baby girls and getting to work. If he hadn't done what he did for me I wouldn't even be able to get to work to pay for this beautiful truck. Beyond just today, when I first purchased this truck they went above and beyond making things right with it. From the rear window switch, chips in the windshield, torn seat pocket, to the more important leaking rear seal...they managed to fix everything and make this the the truck that I've driven proudly for 2 years. I would like to commend them and all their staff for making the purchase of this truck perfect. I WILL be back to Camelback Ford for the purchase of my next vehicle. Thank you to all the folks there!!! Respectfully, Angela Archer Anthem, AZ More