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Camelback Hyundai Kia - Service Center

Phoenix, AZ

3.7
44 Lifetime Reviews Review Dealership

44 Reviews of Camelback Hyundai Kia - Service Center

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October 28, 2020

"I went in to have service done on my Hyundai and started..."

- Dave S.

I went in to have service done on my Hyundai and started walking around the showroom. Amir came up to me and ask how I was doing. He casually started up a conversation and I let him know had a car in for service. He was able to convince me to take a look at newer models and actually kept the price low. I can honestly say that I have not had such a good experience in buying a new car EVER. It was painless and I was glad I walked into the showroom. The Service department as well - Leo was amazing- Thank you. My finance man- walked slowly through the process- I was able to ask plenty of questions - all with answers. The best part- I did not see the Sales Manager ever- did not bother me one time-

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Recommend Dealer
Yes
Employees Worked With
Amir Kowkabi, Leo ( in Service) Erick Olivas
Oct 29, 2020 -

Camelback Hyundai Kia responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

September 30, 2020

"This is our fourth car we have purchased at Camelback..."

- Joni and Ralph

This is our fourth car we have purchased at Camelback Hyundai and I must say they’ve never let us down. We have been treated with great care by everyone we met. Thank you to Carlos B. who sold us our latest purchase (2020 Hyundai Tucson) and EricO. in Finance, who was very polite even though I may have seemed a little annoyed, but not at him. Also thanks to John in Service and Carl the Customer Experience Manager; From the moment we arrived, they treated us like family. Everyone was great at their jobs and speaking of great, I don’t want to forget to mention Rick Williams in Auto Service. Rick has been taking care of us with all the Hyundai’s we’ve owned and looking forward to his help with our new purchase. Thanks again for treating us like family. The Davey’s in Phoenix

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Eric Olivas in Finance and Rick Williams - Service Adviser
Oct 01, 2020 -

Camelback Hyundai Kia responded

Thank you for your positive review!

August 29, 2020

"Crooked service department! They attempted to extort me..."

- AZ Entrepreneur

Crooked service department! They attempted to extort me by recommending unnecessary repairs for items well within manufacturer’s factory specifications. They also failed to repair / re-secure a loose fuel line covered by warranty that I asked them several times to remedy. I will never take my car there ever again. Thank you so much Adrian for trying to pull a fast one on me so I know never to put my trust in this dealership for anything!

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Recommend Dealer
No
Employees Worked With
Adrian
Sep 16, 2020 -

Camelback Hyundai Kia responded

It is discouraging to hear that you had anything less than a stellar experience during a recent visit with us. We are unable to identify you by this screenname but we would like the opportunity to speak with you so we may address your concerns. Please contact Karl in our Customer Service Department at 602-249-1133.

Sep 17, 2020 -

AZ Entrepreneur responded

Your service department was asked five times to remedy a problem. The problem was a loose unclipped cable. If after five times your technicians can’t notice a simple loose unclipped cable that is obvious when the car is sitting on the ground why in God’s name would I ever ask such incompetent auto technicians to work on my vehicle and trust them to inspect the vehicle for safety issues. It is bad enough they over looked a obvious simple issue. The advisor made it worse by ignoring this loose cable and recommending unnecessary repairs for a car that was well within manufacturer’s specifications. The employees here failed themselves. I therefore will recognize the situation for what is and never return for service or for a car purchase. By the way my household purchases or leases a new car every year. This event has also brought into crystal clear focus that when you pay more for a Japanese car like Toyota, Lexus, and Mazda you are in my opinion getting a better made car than a Kia and hence getting more for the money. For me buying another Kia is no longer up for consideration. The experience at this dealership and their lack of detail has only helped to reinforce this conclusion.

July 28, 2020

"I went in for a routine service. And felt compelled to..."

- G D MURRAY SR

I went in for a routine service. And felt compelled to share my experience. This is regarding Service Advisor Leonel Moreno! This young man is a credit to your organization. He made me feel special, comfortable and valued. I will drive the extra miles for service. Thank you Leonel Moreno. Job well done!

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Recommend Dealer
Yes
Employees Worked With
Leonel Moreno
Jul 29, 2020 -

Camelback Hyundai Kia responded

Thank you for your positive review!

April 01, 2020

"Bought a new hyundai."

- Peg

I originally went to service my old Hyundai but ended up trading it for a newer model. My salesman was Justin. He was very patient/considerate of my needs. He showed me how to use all the new features.

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Recommend Dealer
Yes
Employees Worked With
Apr 03, 2020 -

Camelback Hyundai Kia responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

May 30, 2019

"Bad Service Department"

- mikecampbellme

Ira Wolfson at Camelback Hyundai service department is a service manager that could have done things differently today and actually helped a customer, but instead, he chose to not agree with the customer. In my case, I bought a Honda Sonata back in 2016 from Camelback Hyundai and my skid plate on my car came undone about 3 months ago and instead of replacing the plate and damaged part they chose to use zip ties instead. The other day I was driving home from work and what would you know those ties came loose and the plate fell, this time it completely came off along with the right wheel well cover leaving me on the freeway with rush hour traffic trying to get it without getting hit. He didn't even keep in mind or even consider that my life was at risk trying to retrieve a part. Today they told me that they would not replace the plate as it was not of their doing, but see it was because they didn't properly secure it the first time, instead they used zip ties instead of real fasteners. This is the email I received from Ira today stating "The temporary repairs lasted an excess of 8,000 miles, I would say you got your money’s worth which was zero cost to you, the consumer." WOW! As you can see they failed to replace the part and could have fixed this in the first place as he even stated "temporary fix". I have a warranty on the vehicle, yet this is a supposed part that is not covered even though it is used to protect the engine from debris and keep other parts from damage. I am sorry Ira but you have failed in your customer service department and instead of helping a customer with something that should have been covered you chose to present me with a cost for something that I had no control over, something you as a service department should have fixed right the first time. I will not be using Camelback Hyundai for any service from here on out and warn others to stay away as they don't truly care about the customer.

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Recommend Dealer
No
Employees Worked With
Other Employees : Teara Canning, . ., . ., . .
May 30, 2019 -

Camelback Hyundai Kia responded

Hi Michael, I appreciate the time you took to share your experience with our service department. I am confused as to why the dealership should cover costs associated with replacing damaged components my staff did not damage in the first place? We secured these items as a courtesy several months ago. You also drove over 8,000 miles with a temporary fix and you declined the proper repair of the vehicle. To summarize your expectations and the chain of events: you have an item that requires six screws to be secure, three screws are missing or damaged due to some type of road impact. You asked us to secure that component. The dealership as a courtesy secures that item, but it was never meant to last the life of the vehicle. The damaged part is still on your vehicle after thousands of miles of usage and comes undone again. You bring the car to the dealership, we tell you we cannot secure it and present you a price for a replacement. You decline the offer, despite us waiving the labor charge and ask you only pay for parts. Your response is "here come the reviews and social media postings." Our business should not pay for outside damage nor would we succumb to that. The initial repair was never meant to be permanent nor was it ever implied. You did not want to pay for the correct and permanent repair to your car. That is not the dealership's responsibility, we do not own the vehicle you drive. We value all of our customers and we were willing to work with you until the end by offering a substantial discount (free labor). From here on out I hope future services will not require such a harrowing endeavor on your part to retreive compromised components. Fixing the car by purchasing the correct and necessary items for a permanent fix will prevent that. Have a great weekend. Respectfully Submitted, Ira Wolfson Service Director Camelback Hyundai 1500 E Camelback Rd. Phoenix, AZ 85014 https://www.camelbackhyundai.com/

February 03, 2019

"Awesome!"

- Sarah

Great Customer Service! Friendly staff and reasonable prices! I will be a return customer! David really took the time to listen and understand my needs. Super impressed! Kudos!

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Recommend Dealer
Yes
Employees Worked With
David Perez, Christian Bradshaw and Ira Wolfson
Feb 09, 2019 -

Camelback Hyundai Kia responded

Thank you, Sarah, for taking the time to leave this great review! We look forward to working with you again in the future. Welcome to the Camelback Family!

October 08, 2018

"Outstanding care in the service dept."

- KarlyB

I’m somewhat new to the area and have transferred all of my maintaince services of my 2017 optima lease to Camelback Kia. I’ve been unlucky enough to have gotten a nail stuck in my tire twice in just the last few months. This dealership has been my go to since taking it in to get in oil change for the first time. I always deal with Charles Bain and he is absolutely wonderful! He always makes sure to take really good care of me and makes me feel like I’m top priority. It’s a busy dealership but they’re always very timely on getting things done. If you do have to bring your vehicle in for service, make sure you give Charles a call!

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Recommend Dealer
Yes
Employees Worked With
Charles, Bain
September 13, 2018

"Charles Bain is awesome in Service Dept."

- marquise

Charles Bain is exemplary employee that represents the service department at Camleback Kia. This is the 2nd time I've worked with him servicing my 2016 Sorento and each time he is absolutely the best to work with, kind and prompt. I literally have no worries when I leave my car there now because I know he'll make sure it's taken care of, that all my concerns are addressed in great detail even before the work is completed. He always calls me to let me know what's going on and follows through on a promise. This is what you should expect from a marketplace exchange with a business as a wary consumer but the fact that not only does he deliver as he should as expected of his employer, but he makes me feel comfortable knowing he's "got this" that I'm not coming back to things I didn't agree to that have been added without my consent, my car is cleaner than when I brought it each time, walks me to the car to make sure I approve of the work, just an overall above an beyond experience. I remind him now how much sincerely appreciate his help and knew when it was time to service my SUV this time around again that I picked the time that HE was available. I live in Peoria, minuets from Peoria KIA, and I'd rather come to Phoenix which is near my work just to work with Charles Bain.... Long story even longer, I needed the basic service to my SUV. Oil change and I requested a tire rotation but I also was coming in because the power seat wasn't working. When I came back he told me I didn't need the rotation yet and didn't do it to save me some cash - He could have just done it regardless but his integrity kept him honest. I appreciate that. Also the seat fuse just went out so it was no charge and all I did get done was the oil and a engine filter. I haven't worked with anyone else at Camelback Kia so hopefully they're all like Charles BUT in any case management needs to start looking at Charles as the role model for the standard on how consumers are treated.

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Recommend Dealer
Yes
Employees Worked With
Charles, Bain
Sep 14, 2018 -

Camelback Hyundai Kia responded

It is great to read such wonderful comments about your recent experience with us! Thank you so much for choosing Camelback Kia!

August 14, 2018

"Poor customer service 😱 0 stars"

- sra3402

08/13/18: 4:30 - 6:30 pm. I won't trust Pedro again to schedule my ride back to the dealership without thoroughly going over all the details of address, time, DAY and pick up location. Be aware that even if it is written on the service agreement and discussed, there is no doubt that Pedro's attention to detail is deficient. Pedro is supposed to know how to schedule Lyft rides, right? Evidently not. Three rides requests later, a Lyft driver showed up after 20 minutes and apologized for driving around because she wasn't sure where to pick me up since the pinned pick up location didn't make sense to her. Pedro wanted me to walk to the corner to get the Lyft ride after I was standing for one hour and a half already. The walk was at least 75-100 yards away. 5-7 minutes later she arrived at the visitor parking lot. Another driver picked up the wrong passenger. No joke. Yet another driver never called in and I waited for 20 minutes...really? I have the screen shots of the Lyft requests and wait times as proof. 2 HOURS LATER...I arrived at the dealership. Pedro you failed today and so did Camelback Hyundai.

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Recommend Dealer
No
Employees Worked With
Mark, Howard and another Sales Team guy, new guy Eric and 4-5 female Blue Link CSRs and then there's Pedro.
Aug 30, 2018 -

Camelback Hyundai Kia responded

On the behalf of Camelback Hyundai, I would like to apologize for your frustrating experience with our service department. The situation you've described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we like to regain your trust. Thank you for taking the time to write this review. If we can assist you with any other matters, please contact me directly. Respectfully, Teara Canning Customer Service Director 602.235.0684

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