Ira Wolfson at Camelback Hyundai service department is a service manager that could have done things differently today and actually helped a customer, but instead, he chose to not agree with the customer.
In my case, I bought a Honda Sonata back in 2016 from Camelback Hyundai and my skid plate on my car came undone about 3 months ago and instead of replacing the plate and damaged part they chose to use zip ties instead. The other day I was driving home from work and what would you know those ties came loose and the plate fell, this time it completely came off along with the right wheel well cover leaving me on the freeway with rush hour traffic trying to get it without getting hit. He didn't even keep in mind or even consider that my life was at risk trying to retrieve a part.
Today they told me that they would not replace the plate as it was not of their doing, but see it was because they didn't properly secure it the first time, instead they used zip ties instead of real fasteners.
This is the email I received from Ira today stating "The temporary repairs lasted an excess of 8,000 miles, I would say you got your money’s worth which was zero cost to you, the consumer." WOW! As you can see they failed to replace the part and could have fixed this in the first place as he even stated "temporary fix".
I have a warranty on the vehicle, yet this is a supposed part that is not covered even though it is used to protect the engine from debris and keep other parts from damage.
I am sorry Ira but you have failed in your customer service department and instead of helping a customer with something that should have been covered you chose to present me with a cost for something that I had no control over, something you as a service department should have fixed right the first time.
I will not be using Camelback Hyundai for any service from here on out and warn others to stay away as they don't truly care about the customer.