
Camelback Hyundai
Phoenix, AZ
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I bought a CERTIFIED USED Hyundai Sonata at over $20k. I made an amateur mistake as it's been a while since I got a used car and didn't inspect the exterior. I got home and was showing it to my family an I made an amateur mistake as it's been a while since I got a used car and didn't inspect the exterior. I got home and was showing it to my family and noticed a CRACK on the rear driver side bumper fascia from the taillight almost to the bottom. Went back to tell them as this would have been a deal breaker and their response was that they knew about it and "had priced it accordingly" yet somehow they forgot to tell me about it. There is also a scuff on the right rear behind the tire. I was happy about the car and changed insurance, cancelled extended warranty on trade-in, and ordered some accessories otherwise I WOULD HAVE RETURNED THE CAR. It is going to cost almost 2K to have it repaired and they couldn't even split 1/2 the cost of the repair. Definitely NOT going back to them for service since they have shown they cannot be trusted!!! Only dealer that has been 100% trustworthy is Horne Hyundai. More
My car was taken in with a known issue. It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn tha It took the dealership 1 whole day to do an inspection on my vehicle with nothing else. I had to call them to find out what was going on to learn that the service department left for the day and they did not work the next day. I was promised a manager would call me first thing in the morning. And right on brand, guess what, that's right, no phone call. I had to call them and each time they assured me someone would call back. I told them I needed to pick up my vehicle or else I would not be able to go to work and they said I couldn't because nobody had keys to their service department. They also stated they did not have a rental vehicle available for me. It was only when I threatened to show up with the police to get my vehicle that they magically found keys to get my car out. Something happened to my car and they are trying to cover it up. More
Brought my car in to have the transmission flushed. Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous! Had an appointment at 9:30am. Five hours later, I’m still waiting for my car! This service center is ridiculous! More
Shaheed Monroe did a fantastic working with me on the purchase of my 2023 Santa Fe. This is the 2nd vehicle i purchased from Camelback Hyundai. Each time is was a stress free purchase purchase of my 2023 Santa Fe. This is the 2nd vehicle i purchased from Camelback Hyundai. Each time is was a stress free purchase More
Shadeed has been of great help. Has complete information about the car, took time to explain everything in detail. Helped me make decision quicker and closed the deal in few hours.. Has complete information about the car, took time to explain everything in detail. Helped me make decision quicker and closed the deal in few hours.. More
Friendly, no pressure. My income was reduced from recent retirement. They still found financing for me at a good rate. All their cars are clean! Salesmen are all frien My income was reduced from recent retirement. They still found financing for me at a good rate. All their cars are clean! Salesmen are all friendly and professional. More
I purchased a 2019 Nissan Altima about two weeks ago. The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect info The day after I bought it, the read out was showing numerous problems. Everything was working fine but the diagnostics were telling me incorrect information. I set up an appointment at the service dept. for the next day at 10 am. When I got there I was told by one of the service writer's that it would be at least 2-3 hours before they could look at the car. I asked the service writer what time they opened the next day. I said I would be back when they opened to get the car looked at. He seemed to agree. when I came back I was told I would have to leave the car all day. after all I didn't have an appointment. I was frustrated and told them so. They just don't seem to care. If you buy a car from Camelback Hyundai take it to your mechanic before you buy because they won't give you the time of day. On a brighter note the salesperson Ryan was a joy. It was a very easy process with no high pressure. It's just their service department that sucks. More
Had a Venue in for warranty transmission issue, took nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not ther nearly 3 months to get back and during that time I called many times and never did they return my calls. went to get it back was told it was not there, had to let them know I had GPS and knew it was before they went and found it, then to add it was covered in dirt and the radio was not working now, had to take it back, was promised it would be back same day, no call no nothing had to call next day to find it was done radio was left unplugged. Poorly run shop More