Camelback Hyundai

Buyer beware! On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos On January 14th my daughter and I went to Camelback Hyundai to look at getting her a replacement vehicle after an accident. We were helped by Carlos who was friendly and took the time to answer any questions we had. We sat down and negotiated a deal on a new Elantra. It was a pretty good experience until we hit the finance stage. When we sat down to sign the papers we were first shown a contract that had my daughter’s name on it but showed the payment being about $50 higher than we had negotiated. When questioned about this, they were able to “find” the correct paperwork. We continued through the process and were asked to sign a second contract, for a different amount, in case they weren’t able to approve my daughter’s college graduate discount. The next day we set about gathering documentation from Arizona State University which would qualify her for the discount . The finance department was provided with my daughter’s transcript and a letter stating that she is due to graduate in May (well within the 6 month requirement to qualify for the discount) and were assured that everything looked good. On January 16th we received a message stating that the discount was denied and asked if she wanted to proceed without the discount. I guess what I would like people to learn from my experience is that you need to read your paperwork very carefully, especially at this dealership, and be cautious about discounts you are promised. If they are unable to qualify my daughter, who is in her last semester and has a cumulative gpa of 4.17, for a discount which she is qualified, things look pretty bleak for everyone. Buyer beware! More

Great Service- Tammy Jarrin Tammy Jarrin was unbelievable to work with and really went the extra mile to make sure my wife and I had a great experience. We will recommend referra Tammy Jarrin was unbelievable to work with and really went the extra mile to make sure my wife and I had a great experience. We will recommend referrals to her for sure! More

Everyone was courteous and helpful . Abeer Taha our salesperson was courteous & very helpful. She helped us to understand the step by step process, and she was very knowledgeable about th Abeer Taha our salesperson was courteous & very helpful. She helped us to understand the step by step process, and she was very knowledgeable about the vehicle we purchased explaining in detail all the features and options. Gary Cushing in Financing was also courteous & knowledgeable. More

Unprofessional and unorganized I purchased a car about a month ago from this dealership and from the get go I should have never done business with this dealership due to the rudenes I purchased a car about a month ago from this dealership and from the get go I should have never done business with this dealership due to the rudeness of the sales manager Mike. He was disrespectful when it came down to what I would qualify for because I am younger and “would be lucky to have a 700 credit score” . He was insulting with the way he spoke to my spouse, but we needed a car out of desperation. My first of issues I had with this dealership besides the customer service, was after we purchased the car. They took the car to clean it and when it was brought back with a chip in the windshield. I noticed the crack not even 2 minutes after leaving the lot and called my sales associate Zach who told me they would fix it in the morning no worries. When I called in the morning to follow up Zach informed me the sales manager Mike told him, “they would not be fixing it because it was not in the line of site and that is why they had me get insurance”. I immediately told him I would be being the car back if they wouldn’t fix the chip I was not going to pay 250 to have a window chip fixed after spending over 16000 on a car. They informed me that AZ does not have to buyers remorse law here and that I was stuck with the car. I then asked to speak to the Genreal manager Joe. At this point Tera Canning, the reputation manager stepped in to the issue helped me out and got the window sheild replaced, but then completely fell off when I asked to talk to the general manager joe, about the awful experience. She stated he does not speak to customers because he is too busy and she is not allowed to give out any information to contact him. Then 3 weeks later I receive a letter in the mail from Bank of America saying that my loan application was denyed because my social security number was wrong on the application and rather than verifying it when Bank of America reached out to them. The dealership just sent the corrected application to another bank for approval. Causing another hard look into my credit. When I tried to reach Tera about this for a week she ignored the calls and emails. When I spoke to the sales manager Mike he told me it was his job “to sale a car that’s what he did, and if I have any other complaints to tell it to someone else’s that cares.” To some up this complaint they are a crooks from the top of the company with Joe the general manager to Tera the reputation manager, Mike the sales manager. Stay away from the dealership and all the ones associated to this company and GM in the More

Great Experiance Go see Justin, He'll make sure that you get a great deal. Courteous & Honest. Justin made the experience as seamless as possible. He will explain the Go see Justin, He'll make sure that you get a great deal. Courteous & Honest. Justin made the experience as seamless as possible. He will explain the process and help you to understand the step by step process. He was very knowledgeable about the vehicle that was being purchased. More

Courteous and kind Everyone is kind and courteous and helpful. I have come here for many yearsI would recommend people here because of good service. I like the Kia Sou Everyone is kind and courteous and helpful. I have come here for many yearsI would recommend people here because of good service. I like the Kia Soul More

Did what they promised! I have purchased many new cars and the experience here was so nice and easy with no games! One of the best transactions I have ever had. I have purchased many new cars and the experience here was so nice and easy with no games! One of the best transactions I have ever had. More

Worked on a good deal for us Had a good experience. Buying a car is always a back and forth negotiations. Mark did a good job and we finally agreed on the price. Had a good experience. Buying a car is always a back and forth negotiations. Mark did a good job and we finally agreed on the price. More

Hyundai Tucson Very happy with my purchase. Fred was very professional and helpful in finding us the best car for our budget. The entire staff at Camelback Hyundai Very happy with my purchase. Fred was very professional and helpful in finding us the best car for our budget. The entire staff at Camelback Hyundai was very professional. Highly reccomend this dealership if you are looking for a good deal. More

Sonata Purchase Tyree did a great job as did Kenny on his first day helping with follow up after I bought the car. I would look to buy another car from either of the Tyree did a great job as did Kenny on his first day helping with follow up after I bought the car. I would look to buy another car from either of them and give their names to someone else looking for a car. We will probably negotiate through them for our upcoming Santa Fe lease that is ending soon. More