Camelback Hyundai

BAD CAR BUYING EXPERIENCE for 2x here. tried buying a new hyundai, they played games wasted my time, i have good credit what a waste, their so so so money hungry. so i'll just pay my hyunda tried buying a new hyundai, they played games wasted my time, i have good credit what a waste, their so so so money hungry. so i'll just pay my hyundai off and NEVER buy a HYUNDAI again. so if yall plan on buying DO NOT BUY FROM HERE . try to buy CASH rather than waste your time,money,energy,and credit on these people. SO NOT WORTH IT! I never wanna buy/finance a car ever again only cash the next time around after I pay this off. !!!! yall have a blessed day ,good luck shopping - Mahalia then they claimed oh your credit score is not generating and i've made 5monthly payments on time my credit score is 683 i also just refinanced my vehicle so i must have a credit score somewhere , never had any late payments no nothing perfect credit history. originally went in to service, then decided to inquire about a sonata then tucson they tried putting my apr at 8.9 at 600 month on the tucson and 500 at 8.9 on the sonata w 1000 down so stupid treating me like a bad credit/1st time buyer customer. first car they gave me a bad deal i bought a 2014 hyundai elantra se red for 11% apr at 362 a month w gap then i refinanced to 8% at 340 a month w gap then recently got a new offer in the mail to refinance my car at 3.9 through blue harbor . so why in the world would i take a 8.9 apr when im paying 8% now thats just stupid taking advantage of the customer, considering they never applied any of the discount no previous owner discount, followed by new car incentives. dealers do what they want n get away with it . just as the justin manager did when i purchase he wouldnt give me prices over the phone when before i had to come down to the office when i then purchased in september of 2014 worst decision ever my car has only 7500 miles i take good care of it now its world 13500 on trade never again will i ever purchase another hyundai product i hate it, let alone anything else from this dealership then johnny said yesterday after i waited for them to get number giving them my information they careless wasted my time johnny said i'll call you tomorrow so "HE" never did i called him at 7pm today he tried pitching me a 6.59 apr at 420 amonth on a Sonata SE when i wanted a limited, this dealership is something else I do appreciate that andrew "Tiger" tried calling me back such a sweet kid, same w/ tanya i feel bad for the mess they go through working here at this financial vampire of a dealership filled w bad customer service. w an exception of Tanya and Tiger. GodBless anyone else who's looking to ,purchase I would NEVER buy anything from here, nor would i recommend anyone my cousin was in the business for a new car after they was on the phone listening to everything they opted to take their business elsewhere. anyways have a blessed day yall thank u for reading do your research on your cars, rebates,discounts,n use the boost up for downpayment asst at participating dealership if you choose hyundai and goodluck car hunting bye More

Steve Kohl, RUDE and UNPROFESSIONAL I received very poor service from Steve Kohl. I would NOT recommend this location to anyone who is not ready to buy a showroom floor model car. Stev I received very poor service from Steve Kohl. I would NOT recommend this location to anyone who is not ready to buy a showroom floor model car. Steve Kohl will tell you that you are wasting his time. If you MUST go to this location ask for Lisa Bene-if not steer clear. Last week I called Camelback Kia and Steve Kohl answered. I explained to him my less than stellar credit situation, told him what my down payment would be, and expressed my need for a car. I asked Steve Kohl if he could work with me, he said “yes” and invited me down. When I arrived he was with another lady, and passed me off to Tom, the store manager, who was very personable and helpful. We did the numbers and he let me know I could not get a new car but I did have some options. Since I was very transparent about my situation from the first call, I was okay with this news. Tom did, however, let me know I had options. Unfortunately, the first car that I was shown made me feel as though I was being punked- I wish I had taken a picture. The car was a 2008 Toyota Corolla. The car was filthy, it had bird droppings on it, was covered in dirt, dirt on the floor, stained seats, and had a bad odor. To give you an idea of the state of the car- the old radio was still on the stained back seat as if it had been recently ripped out. I went along with this idea just to humor Tom and be a good sport. When we went out to test drive the car, the engine sounded as if it was going to fall out-it roared and hissed loudly as we crept down out of the lot. We had not fully left the lot before I exclaimed, “This is NOT going to work!” Much to my surprise Tom agreed and suggested we return to the lot- assuring me this car would not be sold. Tom then explained they would look for something better. Honestly, I felt like as though they no longer wanted my business once they brought this car out. The car did not seem representative of a large dealer like this. Instead, it looked like it had been stolen or had been long forgotten and abandoned on the side of a garage. Bringing it out to me made me feel like this is how they looked at me as a customer. Yet, I maintained my resolve to buy a car that day. I was not deterred and decided to give Tom the benefit of the doubt. This is where things went south. While I waited, Steve Kohl brought around a 2009 Scion. I did not know this was my second choice because I could never get a list of what my options were- even after asking to see a list. Go figure- everyone was too busy to look online at their own webpage- which I Lisa Bene finally did hours later. Steve Kohl brought the car to the front. He got out of the car and walked towards the door. I was standing some distance away and noticed the car began to roll backwards. I screamed “The car is rolling back.” Steve stopped, look at me confused, so I yelled again “The car is rolling!” By this time Lisa and I (yes the customer) had begun to run towards the car and Steve joined in. The three of us managed to stop the car just as it made contact with another vehicle. I do need to point out that there is a small decline in the pavement that allowed the car to roll backwards fast enough that we- again, this including myself (the potential customer) had to run to stop it to avoid damaging the car. I would also like to note that Steve Kohl told me that this was not the 1st time he had let something like this happen. The first time was he recklessly damaged a car was when he forgot to close the door- somehow the result was a damaged door, which he had to pay for. After helping stop the car. Steve told me “Well, this is the car. Do you want to drive it?” I agreed. Car was okay- I did not love it but was not unhappy. We returned to the dealership. Once there I explained to him that this was not going to be the car from me. He insisted he could work with me on the listed price of $10991. When he came back from tapping on his computer- apparently looking at a list of cars that I could not see even after asking several times- he had no other options and the price for the Scion was STILL at $10991. I reminded him that he said he would work with the price. He responded, “What do you want? What if I take $1000 off?” He seemed agitated at this point. I later found out the car was already priced online for approx. $9888 or something- so this was NOT him doing me any favors on his part. At this point, his agitation was very apparent and I again thanked him and said this was not the car for me. He insisted he could find something so I repeat my request to see all my options. Instead of going back into the office to tinker on his computer, he told me he had a Camry. I asked how much the car was priced. His agitation quickly turned to outright rudeness. Steve Kohl said “What does that matter?” and insisted that we see it before talking numbers. I explained that there was no need to see the car if it was outside of my price range. Steve Kohl then said “Well you are wasting my time and his (Tom) time.” He then compared me asking how much the car was before seeing it to buying a pair of shoes. REALLY? He said, “You wouldn’t buy a pair of shoes if you didn’t like them, would you?” This did happen and he did in fact compare car buying to shoe buying. REALLY? By now, the disrespect and rudeness was intolerable. Completely, rejected and insulted, I reached out my hand to thank him a 3rd time for his time and effort, at which point he turned his back and began to walk away while I was trying to thank him for his time. Taken aback, I asked him why he had gotten so rude. With his back turned to me and his hand thrown up Steve’s response was, “I am trying to help you out and you don’t know what you want.” I was completely upset and felt as though my patronage meant nothing to him because I was in no position to purchase the same caliber of car that he has just sold, which he mentioned –during the test drive-as the reason he was distracted from me. I began to walk away- upset, angry and confused at being treated in such a way after I told him on two previous occasions that I appreciated his help but was no longer interested. And each time he insisted to look further. Instead of leaving I went back to the sales office and a gentleman told him I would like to speak to him. I expected Steve Kohl to show some professionalism to me and his working co-workers and come out of the office to speak to me but instead he continued to file papers at the file cabinet. He eventually turned to me and said, “You can say whatever it is right here.” I let him know I did not appreciate his rudeness and the way he spoke to me. I become overwhelmed with emotion and my voice began to shake- holding back tears as he tried to explain away his rudeness. Then we began to have a very vocal and heated exchange. No cursing was done but the disdain was felt by all. When I told Steve Kohl, regardless of whether I bought a car or not, he did not have to be rude. Steve Kohl’s’ response was “Well you were rude to me.” Not the case- confirmed by Tom who was sitting there and came to my defense. While he may have said this because that is what managers do and was just trying to appease me, I felt it was sincere as my exchange with him, while brief was pleasant and most of all professional. In the excitement of the exchange Lisa Bene showed up and followed me outside to help me calm down. She told me she did not know Steve Kohl well and only had few words with him. After such a terrible experience with Steve Kohl, Lisa Bene worked overtime to calm me down and sell me the car- she was effective in doing both. Her professionalism was unwavering and she was empathetic to what I had just gone through with Steve Kohl. She witnessed some of the exchange and was able to bring some calm. I want to note that the reason I stayed is because she was willing to get the payments to what I could afford and still have wiggle room. I believe that had I not had such a terrible experience with Steve Kohl, I would not have been able to get the payments I wanted. It was more of an ‘I’m sorry for Steve’s behavior’ deal. That being said, I am glad Lisa stayed the course with me. I believe that Steve Kohl’s unprofessional behavior and rudeness will be shrugged off and I will be viewed as the disgruntled customer, even though I was told he would be reprimanded or “It will be handled.” I needed a car and Lisa worked hard to get me that car at a lower monthly rate than I may have even gotten from the amazing, professional and patient, Thomas Blessin at AutoNation Fiat- and I am wholly grateful for that. However, I can say with certainty that I would not recommend this dealer- more specifically- Steve Kohl- to anyone that does not have the money to buy the car right from the showroom floor. I would instead recommend a “fast Willie- Buy Here, Pay here” dealer because at least you would get treated better because he has no qualms about not you not being able to afford the floor model car. Go across the street, or down the street, or the AutoNation Fiat and ask for Thomas Blessin, if you are greeted by Steve Kohl. Lastly, I do not generally take the time to share my bad experiences, I actually spend the energy to post reviews of the good experiences I have. However, this situation warranted a review. This was my experience, my perspective, and whether it is dismissed discontented customer-note that I did purchase a car Lisa Bene, which suggests that I was not unreasonable or disagreeable in my requests to fully understand my options. This was my experience and I say Steve Kohl’s whole name to make sure people associate his name with poor service. More