Camelback Hyundai

Service Advisor and Dealership Failure Just want to write in to say how disappointed I was with service I received Saturday Oct 25th,2014. I made an appointment for oil change at noon, upo Just want to write in to say how disappointed I was with service I received Saturday Oct 25th,2014. I made an appointment for oil change at noon, upon arrival service advisor (SA) greeted me, walked out to my car with me and examined my car. Upon examination he indicated there were lots of scratches and swirl marks in the black paint of my car and indicated he could have that fixed by buffing out the car and there was no waiting in the department that would do this. After discussion about this with him I agreed to have my car buffed and was told my car would be ready by 4:30. I had to call back twice to find out where my car was, I called once to ask how the work was coming along and the SA indicated he was so busy he didn't know but would check and call me back in 15 minutes, that didn't happen. Finally at 4:30 I called the service department and asked for my SA and they said he was extremely busy so I asked is my car done and that I would to be picked up to get it (mind you the service department closes at 5) and the man on the phone said he would check on my car because the computer system didn't show anything but in the mean time he would send the shuttle driver over to pick me up. When I arrived at the dealership my car wasn't out front or in the bay next to the service advisors office and I approached my SA and he asked me to wait in the waiting room. There were several other people in the waiting room that were angry that they waited so long just to pick up their cars. The service advisor had great difficulty doing the paperwork on my service and printing up my paperwork as he was only on the job for 3 weeks I was told. After much difficulty he took me to the cashier to pay which I paid approximately $211.00 for the service. When I was taken to my car to see the work that had been done the car looked clean but it didn't look any better than when I brought it in. I feel like I paid $200 for a simple car wash and to have the floors in my car vacuumed. After opening the hood, doors, and hatch when I got home I noted they hadn't cleaned any of them and the windshield had overspray on it form a cleaner. I finally left the dealership at approximately 5:30 5:45 disappointed in the service I got and also the fact that the SA didn't know what he was doing. I was told by the SA that he was actually out in the bay where they were working on my car helping them to buff it out because apparently the work wasn't getting done and the workers were going to leave. Apparently training wasn't done well enough with this person so he struggled greatly and your service department was understaffed. I feel like I was ripped off for the poor quality work that was done and if I wouldn't have called back I would have been without a car until Monday as no one bothered to call me and I had to call in. This type of service is not acceptable in any way shape or form. Nobody at your service department would help this new guy out, everyone was very unprofessional as you could see the stress was in the air between the workers, heavy sigh's from everyone, no one smiling, WHERE IS YOUR MANAGER? He should have been on duty, this new guy should have had more training before left on his own. I'm not sure what is going on with your service department but I will say one thing, whenever I went to the Avondale or Bell Road dealership I was treated like royalty. I don't need royalty treatment but I do want to be treated the way a customer should be. Just so you know my credit card never complained when it was ran through your system to pay for substandard work and customer service. I work very hard daily to make a living and nothing makes me more angry than to spend this hard earned money on an establishment that provides poor service and apparently doesn't appreciate it! I guess I will have to go back out to Avondale where I bought this vehicle for service, the drive would be worth it. I hope you look into this and make corrections where needed. Since I had this experience with this SA I won't want to work with him again. More

Horrible Horrible Customer Service I went here to purchase a car. they said they had the car I saw online ready to look at. When I got there I found out the car was sold a week ago. Wh I went here to purchase a car. they said they had the car I saw online ready to look at. When I got there I found out the car was sold a week ago. When the salesman found out I was a cash buyer he got rude, insulting and led me to what he called "junkers". I could not get out of there fast enough. I would NEVER spend a dime here. Don't go here, buy somewhere where they know good customer service and put your money in someone else's pocket. NOT THESE PEOPLE. DO NOT GO HERE YOU WILL TOTALLY REGRET IT. More

Thank you for your cordial service Zak Abu. Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be ve Thank you for your support and understanding with the purchase of my new car. I was worried about dealing with Car salesperson but you proved to be very patient, sincere and explained every process to me. It ended up been a good experience. I appreciate your understanding. met Zak prior to my buying a car, but you know how the saying goes about car salespeople. He proved to be the opposite. He is very professional, cordial and understanding. More

Horrible Customer Service Issue 1) I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get pa Issue 1) I purchased my vehicle over 2 months ago and still have not received my tags. I have made multiple calls to the dealership and always get passed around. No one wants to own the issue-there's always an excuse. People don't call back etc. Issue 2) When you call the dealership, you rarely get a live person. If you do, they transfer you to the wrong person/department or the people you need are never there or have quit-high turnover. A few times the calls have just terminated. Issue 3) I get a sales call sometimes two times a week asking me if I'm interested in purchasing a vehicle. I have told them each time that I have purchased a vehicle already and to please update my file. This has not happened to date....I still get calls. Issue 4) I spoke to the customer service rep Susan who stated she was very sorry about the difficulty in communicating, would send a gift card for my trouble., etc. We double checked my address and changed my phone # to my cell#(for the 4th time). I never received the gift card, and the issues with the receptionist/communication remain. More

We ignored the red flags, and we paid the price. My husband and I went against our better judgement and chose to purchase our car from Camelback Kia rather than our preferred spot. The low prices pul My husband and I went against our better judgement and chose to purchase our car from Camelback Kia rather than our preferred spot. The low prices pulled us in, but now we wished we paid more for better customer service. My husband went to their dealership to scope out the selection. He told them that he would bring me the next day to take a look. We went back the next day and it was a ghost town. Trash was everywhere, the offices looked ransacked, and no one was there. We called and they told us they moved locations that day. Why wouldn't someone tell my husband that the day before? We ignored the red flag and went to their new location. When we asked to test drive a certain car, they couldn't find the keys. So, we picked a different car, and they couldn't find those either. So, essentially they had to tell us which cars we could drive because they were completely disorganized. We ignored the red flag again. We decided on the car we wanted and then started going through the paperwork and car-buying essentials. We were asked for our licenses, proof of insurance, and so on. We gave them everything they requested, including emailing a copy of our insurance to the sales guy's manager, who took over when the person we were working with was called away. After filling out all the paperwork, we waited and waited for the car to be ready. Apparently there was some miscommunication between detailing and the manager we were working with and we waited a good hour before we could leave. As we drove off the lot, I realized they hadn't even filled up the gas tank for us, which I thought was pretty standard to fill up the gas tank, especially since we bought a brand new car. We knew then we would never go back, but it only got worse. Two weeks later, my husband got a call from Camelback Kia telling us that we never gave them the necessary documents and they couldn't approve the loan. I called them back and they told me that we never gave them our licenses or proof of insurance. When I confronted them with the fact that we did and we even emailed it to Fernando, the manager, then they admitted that they lost it. The question remains why they felt they needed to blame us for their disorganization and lack of professionalism. At this point, we were ready to give the car back. They told us we had to drive back to Phoenix and give them the requested information. They didn't care about how they made the mistake and how much of an inconvenience it was for us to drop everything and go down there. So, we waited until the weekend and went back to Camelback Kia to sort it out. They left us in the waiting room for over an hour before someone came to talk to us. They obviously didn't care about their customers or correcting their own mistakes. When we finally got to talk to someone, we had to explain everything because he wasn't up-to-date on the situation. He offered us a lot of free stuff, but the damage was done, and we refused it all. Even after all this, my husband received four calls from their sales department asking if we wanted to buy a car, after we just bought one! And we found out that the nice sales guy we worked with was fired, but the manager, Fernando, is still there, even though he's the one who lost our documents. Whatever you do, don't go to Camelback Kia. They're inconsiderate, unprofessional, disorganized, and put blame on the customers when it's their own fault. Purchasing a car is an investment, so make sure you choose a dealership that is going to treat their customers better. Camelback Kia means weeks of hassles and accusations. And who needs that? We will never go back to Camelback Kia, and we tell everyone about our experience. We ignored those many red flags, and we still regret it. More

Nothing is confidential. I went to change in a car that was messed up by someone else. While doing this process the agents went and told my business to someone I did not want I went to change in a car that was messed up by someone else. While doing this process the agents went and told my business to someone I did not want to know what was going on. I have not gotten a car from them and don't think I will. They have created more problems for me when it should have been an easy process. More