Camelback Hyundai

I wish I didn't even have to give one star. This is the worst service experience I have ever encountered. I'm going through legal action after this. June 26, 2024 3 rental cars later.... I This is the worst service experience I have ever encountered. I'm going through legal action after this. June 26, 2024 3 rental cars later.... I am one who has been affected by the dealer hack and there is no eta when I will get my car back. Not even a year after having my car, I had battery issues. It is still under warranty, thank goodness. I was trying to address it in October of 2023 and then had issues on multiple occasions with the hybrid battery system. Needless to say, on June 17th, I decided I wouldn't reset the battery and had my car towed in this awful heat (in a sketchy area off the freeway). After almost 6 weeks later, I still do not have Rhapsody back. I love my hybrid Elantra but I am super disappointed that Hyundai made a bad batch of batteries and I am one of many who have been affected. I am was given a loaner car though I am now on my 3rd one. I now drive more for my job. 8 don't have great gas mileage. I was given a new 24 Elantra (not a hybrid) and the gas mileage was not as good. When I hit 3000 miles (which was about 1400 miles I had driven, I had to trade it in. The Wednesday after I was given another car so they didn't worry about mileage. After driving it I received a red 24 Elantra. After driving it I received a message about it needing servicing for an oil change. My hope was just that the car was not reset. After verifying what the dealership, I learned today that it needed to be serviced. I am now on rental car #3. It's a puke 🤮🤢 green Kia Soltera, a mini SUV. My gas mileage is even less, 28 city 34 highway. I miss Rhapsody and her 50 city, 58 highway mileage. Needless to say, I don't know when I will have her back. My understanding is that there is another customer like me who has had a rental car for a year already 😳😡. August 17, 2024 Following my car journey, Monday will be 9 weeks without her. I have filed a lemon law/arbitration with the BBB auto line. I am now reaching out to the Hyundai USA company and filing a claim. September 3, 2024 11 weeks and one day... My car is supposedly ready for pick up finally. I will pick up tomorrow. I've filed arbitration, with BBB and Hyundai of America. September 4th, 2024 I still have the rental vehicle for one more day because I had put in a request for the mirror cover and made a claim for an extra key fob. None of that got done and they told me it was because of the amount of time that it took to get everything else done. I am pretty sure that Hyundai just forgot about it. September 5th 2024 Good thing I called to make sure I didn't show up to be inconvenienced to learn my car is still not ready. Screw you Hyundai! My car is not ready, 11.5 weeks and an extra day after I was told it would be ready yesterday. Not only does this dealership suck, but the Hyundai company all together has NO customer service. I was supposed to receive a call back from customer claims today. They couldn't even do that. Worst customer service experience I have ever had! I'm putting this on there for those of you who were ever thinking of purchasing a Hyundai from this dealer or from anyone. Don't waste your time with this awful company and their awful products. They are the absolute worst. At this point, rather than asking for the almost $6,000 in reimbursement (not including the incovenience- time this has cost me), they should provide me with reimbursement and they can buy my car back at full price of what I paid! I have filed with a lawyer. I am documenting everything and everyone More

Don't leave them a phone message. They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I s They will never call you back. Waited 2 hours for a scheduled diagnostic. Was told part would be in two days later. Two weeks have passed and I still haven't heard back from them with an update of when the part will be in. More

Avoid the service center at all costs. My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal My car had a warning light to have the turn signal checked so I brought it in, they evaluated it, and determined they need to replace the turn signal light system, but they had to order the part and would let me know when it comes in. When they pulled up the car it had a massive scratch through the paint on the driver side passenger door. I made the service advisor and service manager aware of the damage, they sent it to their body shop to be repaired and told me I’d have it back by the end of the week. Well two weeks later they finally say it’s ready to be picked up. I show up AND THERE IS ANOTHER SCRATCH & DENT ON THE SAME DOOR! At this point I’m not about to leave my car in their care a third time to be “fixed” so I ask the service advisor if I can take it to a body shop of my choice to have it repaired and they will cover the cost which he readily agrees would be an appropriate course of action. I immediately took the car to the body shop and sent the estimate over that same day. The service advisor acknowledged he received it and said he would let me know when the check is ready to be picked up to cover the cost. It’s now been 4 weeks and I’ve been ghosted every time I have called. They say a manager would reach out to me but so far I’ve heard nothing. So now it’s been six weeks since my original appointment, my car has been damaged two separate times by this dealership, it’s still currently damaged, and my turn signal still needs to be fixed. 0 out of 10, would not recommend. More

This has been the worst experience of my life. This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not This dealer is shady, unprofessional, and doesn't care if they skirt the lines of the law. First they say a part is covered and 2 days later it's not. But the fun part is they refuse to tell me who my warranty is through (my paperwork was damaged) and nobody will call me back to get copies. I took it in, expecting to get my paperwork, pay for the radiator they say isn't covered and get an old repair on my soft top done... Nope. The salesmen lies to save his job. I pull my car out of servicing, ask for a copy of my warranty, and they give me a receipt. Mind you, this all took over a month to arrange, as servicing refused to return calls or keep schedule. I call to ask to talk to someone about my warranty company, I get transfered to ringing lines until they hang up. Worst customer service. They will happily violate verbal agreements. They will do everything to get out of honoring warranties and following up with customers. Avoid Camelback Hyundai at all cost. More