Camelback Toyota - Service Center

Wrong part installed, miscommunication from the beginning, techs broke my key and tried tapping it with scotch tape, techs broke electrical box cover and mounting bracket, and when I texted the ser beginning, techs broke my key and tried tapping it with scotch tape, techs broke electrical box cover and mounting bracket, and when I texted the service manager to voice my frustration I was called an xxxxxxx. I went in because my new tow hitch and wiring harness weren’t lighting up my trailer. I did research and found I need one or two electrical relays so I called Toyota because I wanted to make sure we got the right relays for my car. They said they could fix the issue no problem. I took my car in and waited for hours just for them to say they found I needed 1 relay (not 2) but I have to come back to install it. I told them numerous times it’s the relay that goes in the back of the vehicle, they confirmed, but they still only installed a basic 4 prong relay under the hood and charged me $200 for a $28 part. I needed TWO relays. The main relay in the back of the car is $115 so I figured the $200 cost included that relay. Nope. After discovering the rear towing relay still wasn’t installed, I texted my service manager and he kept giving me excuse after excuse without offering to fix ANYTHING. I’ve already had to buy the correct relay I came into Camelback Toyota in the first place and fixed my original issue by myself. I’d like a replacement key ordered to make up for the techs breaking mine, my electrical box cover and mounting bracket repaired, and an apology from my friend, Ryan Schumaker, for calling me an xxxxxxx when he failed to fix my issue and offer a solution after voicing my concerns. More

Samuel was really nice and explained everything to me on what was going on and how I can get it it to be better. what was going on and how I can get it it to be better. More

Camelback Toyota does all of the service work on my car. They are very knowledgeable, professional, and prompt in completing any work. They are very knowledgeable, professional, and prompt in completing any work. More

Camelback Toyota representatives are always friendly, helpful, Samuel provided resources that no other representative had offered before. helpful, Samuel provided resources that no other representative had offered before. More

Not happy with a recent experience. I had a splash cover come off my RAV4. Online the part is $35 and it requires 4 bolts and clips to install. Probably took less than 10 minutes. They I had a splash cover come off my RAV4. Online the part is $35 and it requires 4 bolts and clips to install. Probably took less than 10 minutes. They charged me $300 dollars saying their hourly was $195 per hour with one hour minimum. They also tried to add an environmental disposal fee which I disputed since I did not have an oil change and I had the part in my garage. I will find a more reasonable place next time. More

Great people And Awesome location. Always willing to help. Their process is easy if you have all the documentation required. Always willing to help. Their process is easy if you have all the documentation required. More

Nos atendieron con amabilidad y respondieron las preguntas que teníamos, con buena disposición para sus clientes preguntas que teníamos, con buena disposición para sus clientes More

Buena atencion . Lo malo es que no importa a que hora tiene la persona la cita . Tardan mucho . No le dan la suficiente atencion a la persona . Lo malo es que no importa a que hora tiene la persona la cita . Tardan mucho . No le dan la suficiente atencion a la persona . More

Clean and fast service . Lane the service advisor is amazing and kept me extra informed Lane the service advisor is amazing and kept me extra informed More