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Campbell Ford - Service Center

Niles, MI

4.6
404 Reviews
Call Service Center (269) 684-8300

404 Reviews of Campbell Ford - Service Center

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February 02, 2024

They are totally awesome and the pickup and deliver system for clients cars is amazing..!! More

by SHAWKUNGFU03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 16, 2024 -

Campbell Ford responded

Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our serivce department and we are so glad that Vincent Hernandez, your serivce writer, was able to take care of you. We hope to see you againwhenever you need any other maintenace, parts, collision or sales needs! Kait Genge, Business Development Manager

Helpful
February 02, 2024

Ron Metcalf is amazing to work with. He’s very personable and easy to work with, PLUS the body shop does superior work. My Edge looks like new. Heidi is also very professional and acc More

by palewispcr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Metcalf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heidi (the body shop administrative asst.)
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Feb 08, 2024 -

Campbell Ford responded

Hello, Thank you for taking the time to leave us a PERFECT 5-Star review!! We're pleased to hear that you had a great customer experience in our collision center, and we are so glad that Ron Metcalf and Heidi Adams were able to take care of you. We hope to see you again whenever you need any other maintenance, parts, collision or sales needs! Kait Genge, Business Development Manager

Helpful
February 01, 2024

Very easy to work with, I like the ability to have oil change and check up without driving to the dealership. Very friendly and alerted us when anything had changed. More

by wendhe55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Coshow
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Feb 16, 2024 -

Campbell Ford responded

Hello! Thank you for taking the time to leave us a wonderful review describing your experience here!! We're pleased to hear that you had a great customer experience in our serivce department, with Tony! We hope to see you again whenever you need any other maintenance, parts collision or sales needs! Kait Genge, Business Development Manager

Helpful
January 26, 2024

They have been great to deal with. I hope they can stick with it. I hate to give up my Ford loyalty. More

by blairfknaak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Blad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kait Genge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Dawson
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Helpful
January 25, 2024

Vincent’s customer service was great, but took the work on my truck to drag out to 7 days total. Even though I was given a loaner, but felt like my vehicle was not a priority. More

by IGWIEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
January 25, 2024

Addressed the issue with my F350 and really took care of me and the work ended up being covered under warranty. The whole staff that I had contact with was very personable from Vincent to the porters. More

by SCHOELLER7
Recommend Dealer
Yes
Employees Worked With
Vincent Hernandez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vincent Hernandez
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Helpful
January 24, 2024

My new Bronco now has scratches on the dash that were not there before they started More

by LINBACM
Recommend Dealer
No
Employees Worked With
You tell me
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Helpful
January 22, 2024

Best salesman Jason and best service manager Jacob. They both help with assisting with all our needs More

by BRENTHARRIS121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Dawson
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Helpful
January 19, 2024

Very personable and friendly. They recommended this to plan for but didn't pressure me into anything. More

by EJDITZ3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Dawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Dawson
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Helpful
January 18, 2024

The gentleman that came to take if the recall was a very friendly person. He took care of the issue. We appreciate that they come to the home to do the recall. More

by CALLCOLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alistair Hollis
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Helpful
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