From the moment we walked in the door Ava Zender was warm, friendly and helpful, letting us direct the conversation. I felt that she was tuned in and listening to our questions and concerns. We went on a test drive with a pre-owned Leaf, and she was a thorough, patient teacher sharing her knowledge about the vehicles in a non-pressuresome way. After listening to our preferences, she sent us some links with additional possibilities for us. We selected one, came back the next day, and she drove from Edmonds to Everett with us so we could check it out. It was actually a fun experience buying a car from such a caring, professional salesperson--Ava is the best!