Campbell Volkswagen of Edmonds

The sales person was very knowledgeable about the vehicle we were looking at. He let me and my husband take it by ourselves for a test drive and did not pressure us to buy it. We got a very good price for th we were looking at. He let me and my husband take it by ourselves for a test drive and did not pressure us to buy it. We got a very good price for the car and the financing was also very good. It was a very good experience. More

Not only do I own a volkswagen but a nissan as well. Both stores have a great sense of knowledge and are always willing to go out of their way to make your experience "5 stars" I have been working with John stores have a great sense of knowledge and are always willing to go out of their way to make your experience "5 stars" I have been working with John for the past year or so and he has been very helpful. I know he isn't trying to rip me off regardless of the car issue or whatever. I think anyone who lives around here with a Nissan should go to Campbell Nelson. They will not be sorry! :) More

I have been servicing my car at Campbell Nelson Nissan for years now and I am extremely happy with the service. Knowledgeable and friendly people, and overall I am very satisfied. I would refer everyone t for years now and I am extremely happy with the service. Knowledgeable and friendly people, and overall I am very satisfied. I would refer everyone to this dealership for service. It is extremely difficult to find good reliable service center, and I recommend Cambell Nelson to everyone! More

This was the best car buying experience of my life. Everyone I dealt with was so nice and made the expierence so enjoyable and easy. I love my car and I love Campbell Nelson! I will definatly recommend Everyone I dealt with was so nice and made the expierence so enjoyable and easy. I love my car and I love Campbell Nelson! I will definatly recommend Campbell Nelson to friends and family in the future and will be back myself for future purchaces. More

This was my second purchase with CNN and I can guarantee you that the next time I am ready to make another purchase I will head here again. Dino Tukes and Travis Meyers went above and beyond to make my enti you that the next time I am ready to make another purchase I will head here again. Dino Tukes and Travis Meyers went above and beyond to make my entire experience excellent. They worked hard and were sincere in their motivation to support and value a relationship with a continuing customer. They followed through when they said they would, they worked hard to get me the best deal and made the process from beginning to end a great one. My new Murano is amazing and I have them to thank for it!? More

I took my 2001 Nissan Maxima to this dealer to have my passenger side headlamp replaced. They said the job took 30 minutes and would cost $85 bucks. Really??Supposedly, these are difficult and time consum passenger side headlamp replaced. They said the job took 30 minutes and would cost $85 bucks. Really??Supposedly, these are difficult and time consuming to replace. I bought the bulb and decided to try it myself. Sure it was a pain, but I am not a professional and pretty much know nothing about cars, but it took me only 25 minutes to do myself. I use to have a Honda Accord which I would take to the dealer and pay $12.00 for the lamp and they would install it as a COURTESY! Crappy, crappy customer service. I will never bring my car to this dealer for any service work whatsoever. I rated a 3 on friendliness because the parts guy was actually helpful to me and seemed like he cared. More

First of all, I am reviewing the Campbell Nelson Nissan service department. This review does not reflect upon the Campbell Nelson Nissan new and used car sales at this dealership. The service advisers service department. This review does not reflect upon the Campbell Nelson Nissan new and used car sales at this dealership. The service advisers are friendly and helpful, but that is because the service charges are way overpriced (even for a dealership?). I was charged $300 over two visits just to diagnose the problem with my vehicle. The first time I went in, I was charged $250 for them to tell me that they couldn't find the problem and to come back in. The next time I was charged $110 and I had to negotiate with the service manager to knock down the bill. At least they found the problem... I was quoted 1,300+ to replace ignition coils and spark plugs. The Campbell Nelson Nissan parts manager quoted me $600 for the parts alone and that is before a 15% discount that he offered. $700 in labor for that type of work? Another shop in Seattle quoted me ~$1000, and another quoted me $650. Both of these shops get great reviews here on Yelp. The shop I ended up going to did not charge me for diagnostic services and here's the kicker. Campbell Nelson Nissan's service department was WRONG! They mis-diagnosed the problem with my car. The service guys at Campbell Nelson Nissan are nice enough, but this is just another dealership operation that is going to overcharge, and they might not do the work correctly. At least at small shops you can negotiate the costs. More

S T A Y A W A Y from this Stealer, I took my car for oil change and was told that 7.5k service is due which include Tire rotation, lube doors hinges, clean battery and air filter among other things. I oil change and was told that 7.5k service is due which include Tire rotation, lube doors hinges, clean battery and air filter among other things. I agreed to get the service perform and paid for it. After the service, I open the hood to see if they overfill my oil again and notice that there is not one finger prints to the pile of dust on the air filter box, no finger print on the dusty battery, all my door hinges are bone dry, and my tires are not rotated! That is stealing! I paid for the service and didn't get it. I told the service advisor and he told me in my face that they did the service, what a bunch of liers! How do you possibly do all that if the engine compartment full of dust looks the same and the rim that I hit the ramp still on the same location meaning the tires are not rotated! D o N o t G o to Campbell Nelson Nissan! Look at their website employment link, they need a technician no experience needed! Don't let them work on your Nissan. More

Bought a gently used Nissan with 3000 miles on it. In the first 2 months I had to go to the service department 7 times. Each time they did a quick fix and before I got to the next block, my light would come first 2 months I had to go to the service department 7 times. Each time they did a quick fix and before I got to the next block, my light would come back on. One repair required them to remove the entire interior of my car, and somehow they neglected to install it again. My back seat to this day is not attached and falls off at a sudden stop. They damaged a trim piece as well. I returned to have these things remedied, and another quick fix later, broken trim interior and a busted back seat. Finally I went to Nissan of the Eastside and not only did they fix the problem, they washed and vacuumed my car, and discovered that Campbell Nelson had not been reporting any of the warranty work to Nissan. Now who knows what my car has been through? Even my articulate and poignant complaint letter to the general manager went unacknowledged. Inefficient, ineffective service department, high turnover of employees. Their slogan is "Customer Driven". I say "Customer Driven Crazy By Lousy Service. Bad, Bad, Bad. More

Experience 1: I own a loan card which allows me to loan Experience 1: I own a loan card which allows me to loan one of their vehicles during the time they have my car to service. I had called to make an a Experience 1: I own a loan card which allows me to loan one of their vehicles during the time they have my car to service. I had called to make an appointment for service that would last 4 hours long, I had told them that I needed a loaner. When I got there, they told me that the appointment to get a loaner needed to have been made 2 weeks in advance. Could have told me sooner. Experience 2: I made an appointment that required my car to be left at the service station overnight and picked up the next day. I had told them I needed a loaner. They told me that they had no loaner vehicles available, so I told the scheduler to schedule me on a day in which one were available. I got my appointment date and when I came, they sent me to ENTERPRISE. What happened there? Experience 3: I needed service that typically came with vacuuming and a car wash. When I had gotten it 2 hours later, they didn't vacuum the floors because their was stuff on it (CD case and umbrella) that they could not lift off the floor, and they had failed to wash it.. they had only wiped it with a dry cloth (it was pretty obvious). Time and time again, I try and give their Service Department another chance. Perhaps improve over time. Only to be, time and time again, disappointed and frustrated with their service. Do yourself a favor and go elsewhere. More