Campbell Volkswagen of Edmonds - Service Center

Campbell Nissan of Edmonds Washington is the Gold Standard of customer service.Teri is second to no one in all sincerity when it comes to putting the customer first.she is the most genuine and beauti Standard of customer service.Teri is second to no one in all sincerity when it comes to putting the customer first.she is the most genuine and beautifulest person to talk to. She makes the world nicer by far. Thank you Teri!. More

left witj a more expensive repair than I came in with due to negligence and lies. Did repairs and don’t tell me. Had me pay for items they fried. Doing what i suggested originally. Never have I seen such a s to negligence and lies. Did repairs and don’t tell me. Had me pay for items they fried. Doing what i suggested originally. Never have I seen such a sneaky unaccountable shop i dropped 3k there. another thousand a new motor could have been installed. well rebuilt new. 0 miles new. You go ahead i’m not going back. CAREFUL More

This Nissan of Edmond has no respect for your time and do not communicate properly what will be needed, how long an appointment will take, (regardless if you make an appointment, don’t even waste your time w not communicate properly what will be needed, how long an appointment will take, (regardless if you make an appointment, don’t even waste your time with that they will still put you in express.) or how much your service will cost. An 8am appointment for new tires should not take 3 hours. Thanks for wasting my time Nissan. More

ONLY THE BEST FROM CAMPBELL NELSON I have been a customer of Campbell Nelson for over 5 years! Robert in Service, Rick, my mechanic, the only person who has worked on my vehicle, are t I have been a customer of Campbell Nelson for over 5 years! Robert in Service, Rick, my mechanic, the only person who has worked on my vehicle, are the best!!! The owners and management, all of whom I've had the pleasure of meeting and speaking with, operate from integrity, fairness and clearly treasure their customers. I've been treated so kindly, with honesty and compassion every time I visit. If you are looking for a terrific product, an amazing buying experience with people who care, or are looking for the best mechanics who looked out for my best interests and had my back numerous times, you need to go to Campbell Nelson Nissan! Tell them Kathleen sent you! More

3 attempts at fixing rattle in juke. 3 attempts to fix rattles in dash. 1st fix they over stuffed the dash with insulated tape so it muffled the rattles but made the dash crack and creak 3 attempts to fix rattles in dash. 1st fix they over stuffed the dash with insulated tape so it muffled the rattles but made the dash crack and creak. Next while working on a recall, they mismarked the service sticker on the dash, again, they did not test drive the car in the morning to hear the rattles again as they said they would. Brought the car back, service department would not look at any reported issues that is listed on Nissan USA as known issues, would not look at recorded video of the noises, argued that I if they fixed it once it couldn't happen again, brought out a tech to discuss the last repair, ten minutes in the tech said, I didn't work on your car this doesn't sound familiar, service guy that brought him out , left and never looked to notice who they said worked on the car actually didn't, did not acknowledge the likelihood they didn't even service the car. 3rd trip, wanted a 10000 mile service, tires rotated and brakes adjusted to see if that would help, What I got was insulation in the dash to fix rattles, sound was back the next morning and has become louder, I didn't get the service I asked for, I got an oil change and a visual inspection even after reminding them on the phone on a call back of what I wanted. They do not listen to people, do not put any effort in to solving problems, and they do not research issues on the cars they sell. They really do about 25% effort on servicing cars. On the call back after the last fix, I was told the service manager would call back, they never did, most likely it is because they determined they cannot resolve issues with cars that go beyond insulating tape. service response was sent on November 5th, nothing has come back to me since. More

Horrible customer service, complete let down After being a customer of Campbell Nelson for the last 9 years (purchased a car in 2006 and a pathfinder this year 2014) I've been left with a foul ta After being a customer of Campbell Nelson for the last 9 years (purchased a car in 2006 and a pathfinder this year 2014) I've been left with a foul taste in my mouth after today. I went in to pick up mud flaps costing $160 for my pathfinder which I paid $50k for in May. Upon receiving the mud flaps I asked the part associate if someone could help me install these now or show me the correct way to do it, he said for a fee service may be able to do it. I pointed out that I spent $160 for them on a car which I paid you $50k for and all he said was talk to service. I went to ththe service desk and asked for help installing the mud flaps, the guy looked at me like a deer in headlights, after receiving no response I offered to pay for the install, at that point the guy looks at them and says he thinks they use normal screws and that I could do myself. Disgusted I begin to leave the delarship and on my way out let the front desk lady know what just happened. She supposedly was writing a note on a post it that she was going to give to the service manager, however she didn't ask for my name or contact info. I had no idea that this place no longer values its customers, repeat business or someone who is asking for simple help. Whoever a running the show must now only focus on making the sales then turning your back on your customers afterwards. After going to this delarship for the last 9 years of services and buying 2 cars there I will never set foot in there again! I'm so grossed out by the whole vibe and treatment I received that I will tell everyone I know to stay as far away as possible, nothing but a bunch of lazy, non customer focused jerks. What happened to meeting a customers expectation or at least completing a task when offered to be paid for it?! This place is a joke!!! More

Outstanding Customer Service I was traveling from out of state with rental car. The taillight was damaged and I hoped to replace it prior to returning home (in 3 days). Wayne tal I was traveling from out of state with rental car. The taillight was damaged and I hoped to replace it prior to returning home (in 3 days). Wayne talked on the phone with me. He was understanding of what I needed ( I had gotten incorrect information earlier in the day from another dealership) and clearly very knowledgeable about the vehicle. The part was out of stock and none in the state. Howver, he was able to find the part I needed (no small task) and had it mailed via FedEx to help us out give our limited time. The next day when we came to have it put in...James at the service counter even checked to see if he could replace it for me. Both went out of there way to make this experience as painless as possible for me both in terms of time and expense. I was so impressed with their kindness and professionalism. I don't live in the state and yet they bent over backwords in an effort to assist me. It really meant a great deal to me. I thank you both for the great service you provided me. Best wishes, Steve More

I purchased a one year old Nissan Maxima from John O'Brien a year ago and am very pleased with the price and quality of the car. The purchasing experience was fantastic mostly because I hate getting O'Brien a year ago and am very pleased with the price and quality of the car. The purchasing experience was fantastic mostly because I hate getting the run around and a car purchase taking forever. That certainly did not happen this time which will bring me back to Campbell Nelson next time I am ready for a new vehicle. Also, John has continued to help me with little questions I have on the car, making sure I get in for service needed and helping me make it as quick and easy as possible to get in and out of the dealership. Thank you to John and the management at Campbell Nelson. It has been the best car purchasing experience I have had in 25 years. Thank you - Katy V. More

I brought in the used car I had recently purchased from Campbell Nelson. I had a few very minor issues that I wanted fixed, fully expecting the service department to deny my requests. Not only did John f Campbell Nelson. I had a few very minor issues that I wanted fixed, fully expecting the service department to deny my requests. Not only did John fix everything I asked without question, he went above and beyond by taking care of one or two things I hadn't noticed. Plus, he had my car cleaned inside and out! Mind you, I purchased a used car, not a new one. I hope that all employees are as thorough and conscientious as John. He most certainly makes the Campbell family look good! More

Incredible service. I took my used Nissan Altima in after about a month of purchasing it, after it suddenly got stuck in fifth gear while driving on the freeway. They found what they thought was the p after about a month of purchasing it, after it suddenly got stuck in fifth gear while driving on the freeway. They found what they thought was the problem and I was on my way the next day. The problem arose again, and they took a couple days to assess the problem and corrected it. They even took the car home and drove it back the next morning to make sure the problem would not come back again. They even took care of the deductible for me! I have been coming here for a year, and will never go anywhere else. Very friendly and knowledgeable. More