Campbell Volkswagen of Edmonds - Service Center

Bought my Nissan from them two years ago, paid over 36k in cash - twice I have tried to just get an oil change and both times was told I would have to leave it and they were too busy. Today they said &quo in cash - twice I have tried to just get an oil change and both times was told I would have to leave it and they were too busy. Today they said "we wish we had an express lane like the ford place", wow! should have bought a ford! The service manager did call me and apologize, even paid for the jiffy lube job I ended up getting instead so credit for that but the proof will be in the next attempt. There is a reason why the express lube places stay in business! More

Always a pleasure to do business with! When I enter I'm greeted by Michelle and she asks how she may help me and I was looking for parts since it was my first visit she walked me over to parts where she in greeted by Michelle and she asks how she may help me and I was looking for parts since it was my first visit she walked me over to parts where she introduced me to Wayne. I was looking for a few parts and man he knows his stuff! He was very friendly and patient with me as I had a lot of questions for him. When I was done with him he walked me over to Service and introduced me to Lee. Lee was a very nice Guy and told me if I ever need any parts installed or any service done or have any questions to come see him. My overall experience with the three people I met that day was phenomenal! And its a great overall dealership! Highly recommended you wont be disappointed! More

I think the customer service and auto service is great :) The service is done in a timely manner and the service staff is friendly and knowledgable. The service is done in a timely manner and the service staff is friendly and knowledgable. More

Terrible experience. I brought my older Nissan Maxima to their service department for warranty service (defective seat belt sensor). They ordered the parts necessary, but then either ordered the wrong part their service department for warranty service (defective seat belt sensor). They ordered the parts necessary, but then either ordered the wrong parts or lost them, because they had to order the parts again. Weeks went by, and they never called me when they were in (I had to call them to find out and *then* schedule an appointment). After I finally was able to get my car in, they began their "work" and called me back later in the day saying it was fixed and ready to go. I biked back out there (1.5 hour ride each way, mind you), I signed the paperwork, got in the car, and before I even got a block away, the seat belt warning light came on again. I inspected the area around the seat belt, and it clearly had not been worked on. The original parts were still in the car, and you could visibly tell this was the case. Now I'm angry. I had spent 3 hours on my bike that day only for them to lie to my face and tell me they fixed my car when they clearly had not. I turned right around and went back to have a chat... The service manager seemed surprised, but did also seem a bit guilty - as if he knew the technicians had done nothing all along. I had to schedule another date to get my car in, and ride my bike another 3 hours round trip. They eventually fixed it by replacing the part I told them to replace, but only after I wrote a formal complaint to the dealer manager. Between ordering the wrong part, or losing it altogether, failing to call me when the part came in, failing to perform the repair, and then lying to me about it, I don't know how you can experience a more awful service department. I'm a car person, and perform 95% of all my own repairs & maintenance. In other words, I know their language and know a bad service department when I see it. Steer clear of Campbell Nelson Nissan's service department. More

I bought a 2009 Hyundai used from Campbell Nelson...there was a minor repair needed a week after the purchase....John Firth, in the Service Dept., helped to determine the cause, and it was repaired in a jiff was a minor repair needed a week after the purchase....John Firth, in the Service Dept., helped to determine the cause, and it was repaired in a jiffy at no cost.....again, I am so impressed with the professionalism and the care for the customer.... More

I had a seat base break the day before my vacation was to begin. My car had suffered a similar problem that was corrected under warranty. Now several thousand miles past warranty, I was unsure how the proble begin. My car had suffered a similar problem that was corrected under warranty. Now several thousand miles past warranty, I was unsure how the problem would be handled. I left the car at the dealership in the middle of the night and emailed John Firth at the service desk. I assumed I would have to take my other car on the trip, not as luxurious a car with much less room for our pet. A few hours later John called to tell me my car was ready. The end of the story is about 12 hours after I dropped it off without an appointment, the car was repaired and washed, no charge to me, and I was able to take it on my trip. I have had excellent service from this dealership repeatedly. I have always felt John really cared about taking care of my needs in a timely manner. I recommend them to anyone I know needing service for their car. More

Our 1999 Infiniti had the left fog lamp torn from the bumper by a hit and run. We got a replacement lamp and discovered the wire connector had been damaged and could not be used. I ordered the wire con bumper by a hit and run. We got a replacement lamp and discovered the wire connector had been damaged and could not be used. I ordered the wire connector from Campbell Nelson by phone and it turned out to be the wrong fit. We stopped by the dealership late on a Friday afternoon to get the correct part. Wayne Pressley was working the counter and was extremely busy with other demands from customers in house and on the phone. Still, he took time to explain what was required to find the right part and how long it would take to get to us. After dealing with other customers in the order they had arrived, it was our turn. Wayne took several minutes to examine our part and then to locate the boxes that stored electric pig-tails. He tried several methods of extracting the wire connector from the damaged part with no success. He examined the parts we had brought with us and said he could eventually fashion a replacement, but needed more time than what was remaining in the day. He also needed a special tool and thought one of the technicians might have it in the morning. He wanted to see the Infiniti, but we had not driven it to the dealership. So, we made arrangements to come back the next day and bring the Infiniti. When we arrived on Saturday morning, Wayne finished with his current customer and then took up where we had left off. He examined the Infiniti and made sure we had enough wire to work with a replacement pig-tail. After that he spoke with his mechanics and discovered one of them had the necessary part in their tool kit. He brought it out and we made the exchange with the original mail-order part that was too short. I can't say enough about the amount of effort and research Wayne made and his follow-on to resolution of the project. This was an amazing display of customer service. We left thinking that when the time comes to buy a new car, we are going to give Campbell Nelson the premier position based solely on Wayne's service. More

I bought my Nissan Versa in Dec 2010 and was very happy with the salesmanship of the staff. I have since had my Versa in twice for an oil change and the service department has been so friendly and helpful with the salesmanship of the staff. I have since had my Versa in twice for an oil change and the service department has been so friendly and helpful making for a pleasant experience. More

I brought in my 2008 Nissan Rogue that I had purchased from another dealer not even a month prior to bringing the vehicle in. For some reason, the vehicle would not shift out of park. I met with Lee in th from another dealer not even a month prior to bringing the vehicle in. For some reason, the vehicle would not shift out of park. I met with Lee in the Service Department and he assured me that it would all be taken care of. I had purchased a warranty on the vehicle and when Lee contacted the warranty company, they explained that the part was not covered. Lee gave me some advice as to what I could do and after contacting the original dealer that I purchased the vehicle from, they ended up covering the charges. Once I got approval from the original dealer, Lee and his team was able to repair the issue within four hours. Lee was excellent at communicating with me throughout what seemed like a complicated process. He was consistently professional and provided excellent customer service. I will be bringing my Nissan into Campbell Nelson and their Service Department for all minor and major service needs for as long as I own this vehicle. More

I like taking my Nissan cars to Campbell Nelson because they know these cars very well. I trust their judgment when it comes to fixing problems. They've never failed to get it right. I'm always greete they know these cars very well. I trust their judgment when it comes to fixing problems. They've never failed to get it right. I'm always greeted courteously by the service folks (and know that I am there too often when John Firth knows me by name!). I always wait for my car to be serviced and am always told approximately how long it will take...and it is usually done within that period of time. This is important to me. My time is valuable. The price of service is a little on the high side, but acceptable. More