Campbell Volkswagen of Edmonds - Service Center

Bought a gently used Nissan with 3000 miles on it. In the first 2 months I had to go to the service department 7 times. Each time they did a quick fix and before I got to the next block, my light would come first 2 months I had to go to the service department 7 times. Each time they did a quick fix and before I got to the next block, my light would come back on. One repair required them to remove the entire interior of my car, and somehow they neglected to install it again. My back seat to this day is not attached and falls off at a sudden stop. They damaged a trim piece as well. I returned to have these things remedied, and another quick fix later, broken trim interior and a busted back seat. Finally I went to Nissan of the Eastside and not only did they fix the problem, they washed and vacuumed my car, and discovered that Campbell Nelson had not been reporting any of the warranty work to Nissan. Now who knows what my car has been through? Even my articulate and poignant complaint letter to the general manager went unacknowledged. Inefficient, ineffective service department, high turnover of employees. Their slogan is "Customer Driven". I say "Customer Driven Crazy By Lousy Service. Bad, Bad, Bad. More

Experience 1: I own a loan card which allows me to loan Experience 1: I own a loan card which allows me to loan one of their vehicles during the time they have my car to service. I had called to make an a Experience 1: I own a loan card which allows me to loan one of their vehicles during the time they have my car to service. I had called to make an appointment for service that would last 4 hours long, I had told them that I needed a loaner. When I got there, they told me that the appointment to get a loaner needed to have been made 2 weeks in advance. Could have told me sooner. Experience 2: I made an appointment that required my car to be left at the service station overnight and picked up the next day. I had told them I needed a loaner. They told me that they had no loaner vehicles available, so I told the scheduler to schedule me on a day in which one were available. I got my appointment date and when I came, they sent me to ENTERPRISE. What happened there? Experience 3: I needed service that typically came with vacuuming and a car wash. When I had gotten it 2 hours later, they didn't vacuum the floors because their was stuff on it (CD case and umbrella) that they could not lift off the floor, and they had failed to wash it.. they had only wiped it with a dry cloth (it was pretty obvious). Time and time again, I try and give their Service Department another chance. Perhaps improve over time. Only to be, time and time again, disappointed and frustrated with their service. Do yourself a favor and go elsewhere. More

The staff has attritioned at an alarming rate. The sales people, the sales manager, finance specialist, the service staff have all changed in a 1 year period. This has led to poor customer service at the people, the sales manager, finance specialist, the service staff have all changed in a 1 year period. This has led to poor customer service at the Campbell Nissan dealership where just a year ago I would have rated it superb. The last time I was at the dealership around July 2006, no sales people approached me. I went to service for my scheduled oil change, was quoted a hour and was not asked which type of oil I would like. I traditionally use synthetic as I own a 350Z GTR and they put in regular oil. The car was not washed which many dealerships will do for you or vacuumed. Even Jiffy Lube vacuums your car and washes your windows. When my car broke down and I need it towed to a dealership, Campbell Nelson was booked solid and told me they had no time for me and couldn't look at it. This is for warranty repair which I bought extended warranty for but even then my car is only 1 year old. I had my car towed to the Olympia dealership which was quick to respond and kept me in the loop the entire time. The second time my car broke I took it to Performance Nissan in Everett who quickly diagnosed the issue and had it repaired shortly and notified me immediately of when they diagnosed it as well as when it was fixed and available for pick up. The lack of customer service and the poor service is most likely due to the replacement of staff in my opinion. I can only guess at why they left the company but given the state it is in now, I wouldn't buy another vehicle from this dealership and I would be wary of other Campbell Nelson dealerships. More