Cannon Ford of Pascagoula

Robert Bradshaw made this the best buying experience I’ve ever had! I’ve bought upwards of 50 vehicles in my life and I can’t remember a more painless or seamless transaction. Wonderful experience! ever had! I’ve bought upwards of 50 vehicles in my life and I can’t remember a more painless or seamless transaction. Wonderful experience! More

They have had my truck for 6 weeks and tell me it will be next week before it's ready. When I call most of the time it goes to voice mail and no return call. This applies to the customer service rep the se next week before it's ready. When I call most of the time it goes to voice mail and no return call. This applies to the customer service rep the service manager and his manager named Ed. I finally got to talk to the service manager and he tells me he returns calls. I left 2 voice messages and he didn't return either one. I left a message with Ed and still no response. This is My 4th nissan. I guess it's time to change brands. More

Brittany was such a delight to work with! After independently searching for a vehicle for over a year with no luck, she helped me find exactly what I wanted at a price that did not break my b After independently searching for a vehicle for over a year with no luck, she helped me find exactly what I wanted at a price that did not break my budget. She was helpful in the purchasing process, as well as after my vehicle was purchased and made sure I was a satisfied customer. I cannot recommend her services enough! More

Margaret gave me exactly what I asked for. She went above and beyond helping me out. Will definitely be back for my next review. She went above and beyond helping me out. Will definitely be back for my next review. More

An awesome dealership to buy your next vehicle. They are really nice people and professional. They are really nice people and professional. More

Bought a 2022 F-150 basically over the internet. Margaret guided me through all the steps from pricing to financing. One of the easiest car buying experiences I have had. Everything was presented in Margaret guided me through all the steps from pricing to financing. One of the easiest car buying experiences I have had. Everything was presented in a professional manner from first contact to the time I drove off the lot. Margaret was very knowledgeable about the truck and guided me on setting up things thru Ford. These days communication seems always be an issue. Communication was never an issue as text messages and emails were answered in a timely manner both during the negotiations and after. Drove 300 miles to pick truck up and yes I would do it again and hopefully will have another opportunity in the future to do it again with Margaret and Estabrook Ford More

Have an ac leak. Called to schedule repair. They gave me a time and date to bring it in. When I got there they said they would have to keep it a week without looking at it. I had an appointment to drop it o a time and date to bring it in. When I got there they said they would have to keep it a week without looking at it. I had an appointment to drop it off for a week. I left and tried to call them twice to reschedule. They don't answer and when I left messages did not return the calls. This place has serious service issues. Now I have to take the car out of county for service. More

Just ordered and purchased a 2022 F350 King Ranch from Salesperson Margaret at Estabrook in Pascagoula. She was awesome to deal with and made our experience the very best! Dena in the Finance department Salesperson Margaret at Estabrook in Pascagoula. She was awesome to deal with and made our experience the very best! Dena in the Finance department was also great. Thank you to both these amazing women and to Estabrook!! We love our new truck! More

I have a 2008 Lincoln MKZ that I purchased new in Alabama. I received a recall notification on the car. I called for an appointment and the lady who answered the phone rudely stated that they did not Alabama. I received a recall notification on the car. I called for an appointment and the lady who answered the phone rudely stated that they did not have the part needed for the recall and did not know when they would get them in stock, To get the recall repair, I had to contact another agency over the recall, who then called the dealership while I was on the phone to ensure that I got an appointment. I then took my car to the dealership for the recall and left a note that I would like an estimate for several items that do not work, such as the driver’s power seat is not working properly (it goes backwards but not forward), the break light stays on even when it isn’t, back-up sensors are not working, radio knob doesn’t work, heated driver’s seat doesn’t work. I just wanted an estimate on what it would cost for any of these repairs. The car is an extra car for our family. We were going to use it as a trade in at a different dealership and it was worth more to us than the $1800 offered as a trade in. We kept the car and it comes in handy to us. I expected the dealership to call me with the amount of each item, but instead they called and said that I owed them $120 for their diagnostic work on the radio (which works fine- just the volume knob doesn’t work properly, however, the controls on the steering wheel do work). They said the person who checked it said it needs a new radio, then they said this cost $120 for his assessment and they would charge me another $120 to check the other items. I have NEVER been charged for a repair estimate and never have been charged an assessment fee without someone calling and getting permission to do it. I was hopeful that this dealership, (which is one of only a few in Jackson County) would be a dealership that I would use in the future. However, I will never purchase a vehicle from them based on the lack of service from their service department. I now have to pay for a bad assessment for the radio. I had planned to have the car issues repaired to keep the car In good working order. I just wanted an estimate to make sure the costs were not extremely high. If the costs were too high, I would just have the driver’s seat repaired. I still want to agree to the costs, which is just good business. I am so disappointed in this dealership. I will NOT be purchasing a new vehicle from this dealership based on this bad experience. More

Estabrook Ford made my wife's Jeep dream a reality. After looking all over south Alabama and Mississippi for her perfect ride, we found it here. Brandi Ratliff was great!! she got us set up and on th After looking all over south Alabama and Mississippi for her perfect ride, we found it here. Brandi Ratliff was great!! she got us set up and on the road that same evening. When its time for another vehicle at our house, Brandi will be my first call. Reward awesome service with customer loyalty!! More